Business Support Officer
About the job
Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type: Permanent
You’ll be working with a wide range of administrative and financial systems, keeping processes on track and making sure statutory deadlines are met.
Every day will be varied – one moment you’ll be handling enquiries from the public, either over the phone or face-to-face, and the next you might be updating housing records, supporting financial procedures, or applying detailed housing law processes to real-life cases. Accuracy, organisation and a strong commitment to good service will be key.
Please note this role does not attract sponsorship.
About you
You’ll bring with you proven experience of working with administrative systems and financial procedures, as well as the confidence to deal directly with the public. You’re someone who thrives under processes that have statutory timescales and understands the importance of getting things right the first time.
Ideally, you’ll have worked in a housing or financial environment before, and you’ll be familiar with housing law – particularly areas such as mutual exchanges, Right to Buy, tenancies, licences and succession. Knowledge of Health & Safety, and how to apply it in a practical setting, will also set you apart.
You’ll be highly organised, able to manage your own workload and support others to meet targets and deadlines. You know how to balance priorities, work on your own initiative, and keep everything running smoothly.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
Communication is one of your strongest skills. You’ll be just as comfortable writing clear correspondence as you are speaking to customers, colleagues, and external agencies. You’ll maintain positive relationships while handling sometimes complex or sensitive issues.
About us
Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £27,254 - £29,540 per year