Business Support Officer

Job introduction

Job title: Business Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

We’re looking for an enthusiastic and motivated Business Support Officer to join our newly established Education Partnerships Service — a fantastic opportunity to help shape a growing team and play a key role in supporting Liverpool City Council’s statutory responsibilities.

This is an exciting time to bring your ideas, experience and transferable skills to a service that’s evolving. You will be part of a supportive, collaborative environment where your contributions matter and where you’ll receive relevant development and training throughout your career.

As a Business Support Officer, you will work closely with:

• Education Partnership Managers
• Attendance Service
• Education Relationship and Compliance Officers

Together, you’ll help develop, coordinate and support the business and administrative functions that support the Education Partnership Service.

What you’ll be doing:

• Acting as a proactive problem-solver, anticipating team needs and helping to streamline processes.
• Being the first point of contact for staff, schools and wider stakeholders — offering clear, courteous and confident communication in all situations.
• Providing high-quality administrative support, including accurate data entry, record-keeping, finance and use of ICT systems, databases and digital tools.
• Ensuring reports, documentation and information are completed to a high standard and within agreed deadlines.
• Supporting the implementation of new procedures and contributing to continuous improvement within the service.

We’re looking for someone who is:

• Organised, with strong attention to detail
• Adaptable, with a positive approach to change
• Solutions-focused, able to work independently and take initiative
• Confident in communication, both written and verbal
• Digitally skilled, with experience using ICT systems and databases

Experience in education is a bonus — but not essential. If you have strong transferable skills and a passion for supporting services that make a difference, we’d love to hear from you.

This role is fixed term for the purpose of supporting the transition of education statutory functions from Schools Improvement Liverpool to Liverpool City Council and will end on 31 August 2027.

Our offer to you:

• At least 27 days holiday, plus bank holidays, rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight on Monday 20 April 2026 (subject to change)
Shortlisting date: Wednesday 22 May 2026
Interview date: Thursday 7 and Friday 8 May 2026 (subject to change)
Interview type: face-to-face

We reserve the right to close this vacancy early. Once the advert has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Claire.Wright2@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.