Business Support Officer

Are you passionate about supporting Children and Families?

Staffordshire Family Hubs are recruiting a Business Support Administrator to join our existing dedicated and experienced team.

As a Business Support Administrator you will support our Tamworth Family Hubs by providing front of house service to our children and families.

You will be based within the three family hubs in Tamworth Monday to Friday. The post is for 37 hours however we will welcome discussions relating to a job share.

In this role you'll:

• Requirement to cover reception at Tamworth Family Hub, Leyfields Family Hub, Basin Lane Family Hub.
• Confidently offer information, advice, and guidance.
• Taking ownership of the look and feel of the hub ensuring it’s a welcoming environment for our children, families and young people.
• Support with day to day administrative tasks when on site.
• We’re looking for somebody with creative skills to support with presentation of information throughout the sites and on our social media platforms.
• Be confident and competent on IT software including; Microsoft outlook, CANVA, Social media platforms, excel etc.
• Passionate and committed to continue to develop the Family Hub offer across the Tamworth district.
• To be flexible with attending events/ open evenings and coffee mornings to represent the Family Hub.

We are looking for you to be,

• friendly and be able to communicate effectively whilst based in a busy vibrant family hub. A 'can do' and friendly attitude is a must.
• proficient in the use of Microsoft Office and Excel with the ability to produce data reports and have exceptional organisation skills.
• able to work within clear timeframes as the services respond to time sensitive processes.

Shortlisting will take place 13th March 2026.

Interviews will take place from 20th March 2026

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact:

Kerry Heath , Family Hub Manager at kerry.heath@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.