Business Support Officer

Job introduction

If you are looking to work in a multi agency, dynamic and supportive team within the Partners In Change Hub, under Family Help and Protection, and you have excellent business support skills, we would like to hear from you.

The Partners in Change Hub works alongside social workers and helps them to facilitate change with families. The team also consists of mental health and substance misuse specialists, provided by their respective services, who work across the social work services to improve the support provided to families to affect change.

You will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service whilst still managing to meet statutory deadlines. This role involves the use of various computer packages and you will provide customer-focused information to people who contact the team.

The post will involve some exposure to distressing information about young people and / or family circumstances.

Interview Date: TBC

For further information please contact Sam Clements, Business Support Manager - samantha.clements@brighton-hove.gov.uk

About the role

Here is what our Business Support Officers say about working in Family Help and Protection:

The diversity of duties and working in Children's Services is what attracted me to the role

Supporting my social workers, I get a lot of job satisfaction doing this job feel like I am really involved and helping families lives

Feeling you have helped a client in the absence of the social worker in trying to sort out their problems. Having an understanding of their case and developing a rapport with some of the parents.

Key skills you can offer:

• A flexible, adaptable approach to work with ability to multi task effectively according to business priorities
• Ability to deal with confidential information tactfully and with discretion
• Accuracy and attention to detail
• Experience in business support duties including arranging meetings, and taking minutes which may be of a complex nature .
• Competent in working with Outlook and Microsoft Office packages
• Ability to deal with confidential information tactfully and with discretion.
• Inputting and retrieval of data on service based IT system
• Good communication skills and the ability to communicate effectively with external agencies

Our offer to Business Support Officers:

• Career average pension scheme
• 23 days leave a year, rising to 27 days after 5 years service
• Being an active part of group supervisions
• 1-2-1 support from your Business Support Manager
• A program of learning and development opportunities through our Learning Gateway
• An online toolbox of resources to support the work of the Business Support Officer
• Peer support from other business support colleagues across the service
• Benefits such as: bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).