Business Support Officer

We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Officer to join our Family Time and Conference Service, providing essential support to the reception function and the day to day running of our Family Time and Conference Centres. This will involve meeting and greeting internal and external customers, resolving customer enquiries face to face and over the telephone, supporting with the allocation of work to the Business Support Assistants, managing and prioritising the workload via inboxes, completing and monitoring rota’s, raising purchase orders, dealing with invoices, supporting with building enquiries and updating children’s records. You will provide advice and support to Business Support Assistants in the team on a day-to-day basis and collate statistical information as directed.

About You….

• You will be a ‘can-do' person, who is passionate about high quality service delivery and performance
• You will have a good understanding of customer service, be a pro-active team player with the ability to work flexibly across buildings to provide continuity of service.
• You will be able to manage several conflicting priorities and use your own initiative to respond independently to difficult problems and unexpected situations providing a solution focused response.
• You will have good attention to detail, have experience of working in a busy, diverse team environment and you will be able to work under pressure including meeting deadlines and dealing with interruptions.

Key skills we will be looking for in your personal statement include: -

• A good understanding of customer service.
• Experience of managing a group of staff ensuring clear expectations and driving outcome focused performance.
• Experience of managing conflicting priorities, the ability to organise own workload and decide priorities.
• The ability to work under pressure, including meeting deadlines and dealing with interruptions.
• The ability to resolve internal/external issues and providing a solution focused response.
• The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing.
• The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision.
• The ability to manage a process, ensuring accurate and timely outputs.
• The ability to cope with situations where there is an emotional demand arising from the work being undertaken

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.