Business Support Lead - Children's Allowance Review Team

What will you be doing?

Are you an organised and proactive leader with a passion for supporting vital services? We are looking for a Business Support Lead to join our Children's Allowance Review Team, providing high-quality support that makes a real difference.

This is an exciting opportunity to join a small, fast paced and supportive team who are responsible for administering and reviewing allowances for all adopters and Special Guardians in Kent.

In return you will be offered training on the job, supervision and development opportunities. The job is based at Kroner House in Ashford, whilst you will spend some of the week working at home, some office based work is essential to the role.

About the Role

As a Business Support Lead, you will:

• Team Leadership: Directly supervises a team of 4 Business Support Officers, ensuring tasks are allocated effectively and performance is monitored.
• Operational Coordination: Manages day-to-day administrative functions, including scheduling, processing applications and reviewing Children's Allowances and maintaining accurate records.
• Data and Compliance: Oversees data handling processes, ensuring compliance with data protection regulations and supporting audit and quality assurance activities. Reviewing Financial information regularly and efficiently is crucial for this role.
• Communication Hub: Serves as a central point of contact for internal teams and external partners, facilitating clear and timely communication.
• Systems and Processes: Maintains and develops administrative systems, supports the use of Microsoft Office and bespoke databases, and ensures staff are trained and competent.
• Support for Leadership: Provides direct assistance to practitioners, team managers and the service manager for Children's Allowances and helping with operational priorities.

This is a varied and rewarding role that requires excellent organisational and communication skills, a calm and methodical approach, and the ability to manage competing priorities effectively.

What We’re Looking For

• Proven experience in line management and a strong administrative background.
• Excellent attention to detail and a sound understanding of data protection guidelines.
• Confident in minute taking and proficient in the Microsoft Office Suite, including Outlook, Word, PowerPoint, Excel, Power BI.
• Willingness to learn and use bespoke databases.
• The ability to work flexibly, travel when required, and maintain a positive, professional manner under pressure is essential.
• This is a hybrid role, with opportunity to work remotely, and an expectation to attend KCC offices to support practitioners where required.

Our Offer

• 28 days annual leave plus bank holidays (increasing after 5 years’ service).
• Membership of the Local Government Pension Scheme.
• Flexible working arrangements to support work-life balance.
• Access to Kent Rewards, offering discounts and benefits.
• Ongoing training and development, including technology updates.
• Regular supervision and support from your line manager.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

About you

If you would like an informal conversation about this role, please contact:

Megan Caraballo, Senior Business Support Lead for Corporate Parenting and Virtual School Kent by email: megan.caraballo@kent.gov.uk

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.