Business Support Assistant- Area Services

We have an exciting opportunity within ourBusiness Support Service within the Vulnerable Young People Prevention Servicefor the teams: EmpowerU and Family Group Conference for self-motivated BusinessSupport Assistants providing essential support and quality service to ourpractice staff members.

About the role:

EmpowerU:

EMPOWERUbusiness support works alongside the EMPOWERU Hub Missing and Exploitation Teammanagers, co-ordinators, and wider partners to ensure the effective businessadministration and recording of specific information relating to children,young people, and families at risk of exploitation, including both criminal andexploitation and those who go missing.

Key Tasks:

• CASS referral enquiries checks.
• Community Hub administration.
• Complex strategy meetings note-taking.
• Data tidy-ups.
• Disruption plan review meetings.
• Disruption planning meetings note-taking.
• Eclipse worklists.
• EMPOWERU inbox management.
• EMPOWERU team meetings note-taking.
• Morning briefing and missing briefing note-taking.
• Peer mapping meetings note-taking.
• Post.
• Professional meetings note-taking.
• Purchase orders.
• Return home interviews support.
• Room bookings.
• Screening tools.

About you:

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach, have good attention to detail and who can work to and meet tight deadlines;

Key skills we will be looking for in your personal statement include:

· An ability to support meetings, including the provision of note taking and recording of actions, as requested by the business

• Attention to detail with an ability to work accurately e.g. literacy and numeracy
• Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
• An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team
• Experience of dealing with several conflicting and changing priorities effectively to achieve business objectives
• Ability to analyse, collate and input data on multiple Excel spreadsheets

· Family GroupConferencing (FGC):

A Family Group Conference is ameeting where families, including children and young people and friends, cometogether to plan to find solutions to problems that they are facing. It isdifferent to a professionally led meeting because the choice of who attends isup to the family.

The family is empowered to makeplans to keep children safe.

The business support team providethe administrative tasks to make sure that the procedures are maintainedaccurately, in line with policy, so that the best outcomes are achieved.

Key tasks:

• Manage a referrals tracker, allocations spreadsheet, and new referral folder.
• Manage family plans.
• Eclipse worklists/DTUs.
• Data collation.
• Manage pre-birth, fast track and Lifelong Links referral trackers.
• Case closures.
• Booking venues.
• Note-taking.
• Purchase Orders
• Room Bookings

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.