Business Support Assistant

Bridgelands Children’s Home is seeking an inspiring and compassionate Business Support Administrator to join our dedicated team. This is a unique opportunity to work within a specialist long-stay home, where children and young people are supported to thrive in a nurturing, person-centred environment.

Make a Difference Behind the Scenes
In this role, you will play a vital part in supporting the Home Manager and residential team, ensuring the smooth day-to-day running of services that deliver safe, high-quality care to children and young people. Your work will directly contribute to positive outcomes by providing efficient, professional administrative support.

Key Responsibilities:

• Maintain accurate, up-to-date records, databases, and filing systems in line with statutory and organisational requirements
• Provide comprehensive administrative support to the Registered Manager and residential team
• Manage correspondence, emails, telephone enquiries, and visitors with professionalism and confidentiality
• Coordinate meetings, training sessions, audits, and inspections
• Prepare reports, letters, minutes, and other documentation as required
• Support staff administration, including recruitment processes, onboarding, rota coordination, and training records
• Process invoices and purchase orders, and monitor expenditure in line with financial procedures
• Maintain compliance records for inspections and internal quality assurance
• Handle sensitive information with the utmost discretion and confidentiality
• Contribute to a welcoming, inclusive, and professional environment for children, families, professionals, and visitors

About You
We are looking for someone who is:

• Experienced in an administrative or business support role
• Highly organised with excellent attention to detail
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
• Able to manage competing priorities and work independently
• A confident communicator with strong interpersonal skills
• Professional, reliable, and committed to maintaining confidentiality
• Passionate about supporting services that improve outcomes for children and young people

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.