Business Support Assistant

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About the role

About the Learning & Development Team

This role is part of the Council's Learning and Development Service and you'll be joining a friendly and welcoming team of 5 who work with a wider group of around 50 colleagues, who are all passionate and driven to support colleagues to professionally develop, grow and to reach their full potential. We're very proud that our commitment to supporting colleagues development, has been recognised with Cambridgeshire County Council awarded Gold Membership of the 5% Club.

We are looking for a full time Business Support Assistant to provide excellent customer service and efficient administrative support to our learning offer. We support the learning and development of thousands of Council colleagues; we manage this through our Learning Management System (LMS) which hosts e-Learning modules and a booking system for in person and virtual training. Alongside this, we support colleagues to complete Apprenticeships and work-based qualifications.

We are passionate about delivering excellence and strive to ensure every interaction colleagues have with us is supportive, welcoming, and empowering, and you will have a key role in supporting us with this. You will have the opportunity to work flexibly from both home and our main office in Huntingdon or other council locations across the county.

We support flexible working requests and would welcome applications from candidates who would like to explore a work pattern that works well for them.

The closing date for applications is Friday 17th July at midnight. Interviews will take place on Wednesday 29th July via Microsoft Teams.

For more information or to chat about this opportunity please contact Emma Parker on emma.parker@cambridgeshire.gov.uk or 01480 373576.

What will you be doing?

You will be working closely with a variety of learning facilitators across the team, the council, and some external providers. You will also be in contact with learners who are wishing to access our learning offer. You will be part of a wider business support team of 5 other colleagues supporting similar activity. Tasks relating to this post can include:

• Supporting customers via email or phone with their queries, seeking advice and input from others as needed.
• Processing payments to suppliers and raising invoices to charge customers.
• Using the Learning Management System to advertise a wide variety of courses and all associated tasks to support the delivery of each course such as: adding courses and training dates, monitoring course numbers, updating attendance, supporting technical queries, cancelling places, liaising with trainers.
• Sourcing and booking meeting rooms for training delivery.
• Enabling access to our social care resource library by maintaining accurate records of stock, fulfilling resource requests and arranging for resources to be collected by colleagues.

About you

You should have good administration skills, the ability to prioritise your workload, show attention to detail and accuracy. Good communication skills will also be required as you will be liaising with a variety of people across the organisation as well as colleagues from the private, voluntary and independent sector.

You will be expected to work on your own initiative, keep calm under pressure and work to deadlines. You should have a methodical, concise and flexible approach to tasks and the ability to prioritise workloads effectively. You will need a comprehensive understanding of Microsoft packages (Teams, SharePoint, Word and Excel) and be able to use databases where full training will be given.

Don’t worry if you can’t yet fully demonstrate the essential criteria - a willingness to learn and develop is just as important and full training and support will be given.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers