Business Support Apprentice (Lettings Team)

Are you looking to start a meaningful career in housing and public service? Enfield Council’s Voids and Lettings Team is offering an exciting opportunity for a Business Support Apprentice.
As an apprentice, you’ll provide essential administrative support to the Lettings Team and the Under-occupation & Downsizing Officer. This role will give you the chance to rotate across different functions within the team, helping you build a broad understanding of housing services.
What’s in it for you

- Gain valuable transferable skills and experience working in an inspiring and innovative department
- The opportunity to complete further learning and development courses while employed as an Apprentice to enhance your CV and job prospects.
- Full-time 16-month contract paid at a competitive salary.
- Networking opportunities in areas that will enhance your skill set, job success and CV development.

What we are looking for:

- Resident within the London Borough of Enfield.
- We welcome diversity and multi-lingual speakers who would strengthen our service offer to our local communities.
- Apprenticeships are open to 16 and over and not in full-time education.
- Dedication to learning and gaining new skills and an interest in supporting Enfield Council.
- Knowledge of IT/Technical skills
- Excellent communication and interpersonal skills will be key for the regular interaction with colleagues from across the Council at all levels of seniority.
- GCSE grade A*-C (grade 4-9 in the new GCSE qualification grades) in English and Maths or equivalents. You will be asked to provide evidence of Maths and English certificates or predicted grades

Management and Supervision
You will be working under the guidance and supervision of an experienced member of staff. We also have a dedicated Apprenticeship Team that support you throughout your Apprenticeship journey.
Key Accountabilities

- Responsible for delivering to a high standard the business support to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused reception duties, panel, meeting and event support, and understanding service specific administrative tasks.
- Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
- Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
- Maintain up to date knowledge to ensure effective utilisation of IT systems used
- Maintain accurate and effective communication with your line manager (to include the provision of reports and presentations) ensuring that they are regularly appraised of planned changes and developments
- Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction.

Progression
This vacancy offers real career potential with the opportunity to progress to an Advanced or Higher Apprenticeship and possibility to apply for sustained and permanent employment within Enfield Council.
Key Training Information
Level 3 Business Administrator Apprenticeship
Working Week
Full time, 36 hours per week including training.
Enfield Council apprentice pay rates
£24,616 per annum Level 3 Apprenticeship
Contact Details -
If you would like to know more about the role, please contact Claire Kinkaid on 020 8132 2025 for an informal discussion.
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
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