Business Services Assistant (2 Posts)

Ready to shape a service that’s evolving through change and innovation?

Want to join an organisation committed to supporting our local community?

We’re building a new ‘One Council’ Business Services team – a centralised support function designed to deliver efficient, consistent processes and collaborative working across the council.

This is a fast-paced, varied role where you’ll need strong organisational skills, adaptability, and the ability to meet deadlines in a changing environment. If you’re a team player with a can-do attitude and enjoy finding solutions, we’d like to hear from you.

What you’ll be doing

Right now, this role focuses on supporting The Scheduling Team providing essential administrative and business support.

You will working on a rota basis. This includes providing support over two shift types: 7am – 2.30pm, 2.30pm – 10pm. This will include weekend and bank holiday working – our service operates 365 days a year. Enhanced rates of pay apply for hours worked after 7pm and on bank holidays.

What does a Scheduler do?

Derbyshire’s care Service provides care and support to Residents of Derbyshire in their own homes. The Service will involve providing primarily short term packages of care, in order to enable us to support timely discharge from hospital, avoid hospital admission and enable people to retain and regain their independence.

Schedulers ensure that this service runs efficiently by drawing up schedules, providing immediate response and support to Care Workers to manage their visits and their time, and working closely with Enablement Support Leads to plan rotas

They also support a function within the team, where schedulers will also be managing requests for emergency care worker cover for our DCC care services.

What we’re looking for

• Strong organisational skills and ability to prioritise.
• Excellent IT skills (including Microsoft 365 suite) and confidence learning new systems.
• Clear communication skills – written and verbal.
• Ability to work collaboratively and adapt to change.
• Someone who can provide a timely and confident response to carers and clients via the telephone and other communication methods.

Why join us?

• Local Government Pension Scheme.
• 25 days annual leave (rising to 30 after 5 years) plus 8 bank holidays (pro rata for part time staff)
• Flexible working options.
• Training and development opportunities.
• Paid travel expenses for work-related travel.
• Cycle-to-work and smarter travel schemes.
• Access to occupational health services, including free eye tests and counselling.
• Derbyshire Rewards – hundreds of discounts and cashback offers.

Find out more about Derbyshire County Council here

See other Business Services vacancies here

For an informal chat, email bryde.beighton@derbyshire.gov.uk

Interviews will be held in person.

Due to this post having administrative privileges within the Council’s IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.