Business Analyst 2009

• Business_Analyst_-_Job_Description_and_Person_Specification

Please apply online via the link provided.

Closing date: Sunday 12 April 2026
Interview date: Tuesday 28 April 2026
Contract type: Full Time, Fixed Term for 18 months

Please apply online via Winchester City Council's website.

Shape the future of digital services in our city

Are you ready to make a real impact? We’re looking for a dynamic, curious and forward thinking Business Analyst to help drive one of the most exciting transformation programmes in the Council. You’ll play a central role in improving customer journeys and implementing a brand new CRM platform that will transform how we work across the digital Customer Experience.

If you love solving problems, improving processes and turning ideas into real world change, this is your next challenge.

What you’ll be doing

• Improving business processes to make them faster, smarter and more customer focused.
• Turning complex problems into clear, actionable requirements and user stories.
• Creating high quality process maps and documentation that bring solutions to life.
• Designing CRM led process flows and supporting system testing and rollout of our new CRM.
• Working side by side with teams across the Council, IT and suppliers to make change happen.
• Facilitating workshops, gathering insights and championing new ways of working.
• Helping embed new processes and ensuring compliance with legislation.

What you’ll bring

Skills & experience

• Strong analytical and problem solving skills.
• Confident process mapper and requirements gatherer.
• Ability to translate business needs into clear technical and functional requirements and specifications.
• Excellent communicator who builds great relationships with stakeholders.
• Experience with system testing, integration and CRM process building.
• Knowledge and working experience of Agile and BA methodologies.
• CRM or digital customer platform experience is a bonus.

Who you are

• A positive, solution focused thinker who loves continuous improvement.
• A detail driven organiser who can prioritise and manage multiple tasks.
• A flexible team player who adapts quickly and stays calm under pressure.
• Someone who enjoys collaborative working and understands the value of great customer service.

Qualifications

• GCSE Maths and English (or equivalent).
• Degree or equivalent experience in Business Analysis or a related field.
• Professional certification (e.g., BCS) is desirable.

Why join us?

• Be part of major digital transformation projects that genuinely make a difference.
• Work in a collaborative team that values creativity, curiosity and new ideas.
• Hybrid working and excellent development opportunities.
• A chance to shape modern, efficient and customer first services for our residents.

If you're excited by change, motivated by impact and eager to help build better public services, we want to hear from you. Apply now and be part of our digital transformation journey.

For more information about the role, please view the job description and person specification attached.

For an informal discussion about the role, please contact Iona Maclean, Digital Project Lead via email at imaclean@winchester.gov.uk.