Business Administrator Apprentice

You will be based at one of the Area Housing Offices working as part of the Repairs Support team, reporting directly to the Repairs Support & Compliance Manager.

The Repairs Support team is within Portsmouth City Council's Building Maintenance service and will be supporting the Repairs team, Building Project team, and M&E team.

You will be required to support the Building Maintenance teams to manage our assets by carrying out a range of administrative duties including raising purchase orders, customer satisfaction surveys, uploading information on our IT systems, and arranging customer appointments for repairs and servicing.



You will be supporting our Customer Repairs Officers during busy periods and act as the main point of contact for tenants, leaseholders, PCC employees and site managers requesting repairs.

As Business Administrator Apprentice you will also be responsible for co-ordinating and allocating recommendations from fire risk assessments and arranging reviews as necessary.


Skills:

Your application needs to demonstrate that you:
1. Have excellent customer service skills; you must have a good telephone manner to deliver the high level of customer service.
2. Can work independently, are well organised and able to prioritise and manage multiple demands as appropriate.
3. Have excellent communication skills, including;
• ability to ask effective questions to gather accurate information about the services requested
• handing over the right information, to the right people and at the right time
4. Being assertive and challenging while dealing professionally with colleagues, service users, third parties and contractor operatives.
5. Be organised, methodical and have an eye for detail when managing demands received and have the ability to prioritise as appropriate.
6. Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
7. Are competent using a variety of IT databases and systems such as the Repairs and Stock Database, , as they will need to be updated with timely, relevant and accurate information.
8. Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
9. Be able to use information to problem solve, risk assess, ensuring customers and colleagues health and safety.
10. Be willing to work outside of standard office hours, if and, when required