Business Administration Apprentice - Environment Performance & Support Team

Job Description

Salary: National Minimum Wage for age group

Apprentice Contract (15 - 21 months)

Full-Time 37 Hours per Week

Training Provider – South Essex College

Please note the apprenticeship being offered is a Level 3 Business Administration Apprenticeship. For apprenticeships at level 3 and above, you must achieve Functional Skills level 2 in Maths and English (GCSE grades 4 to 9) if they are not already held. All learning will be done online with online lectures and independent learning.

Main Responsibilities:

• To provide support to the Support and Performance Team in the provision of services including Land Charges, Building Control and Planning.
• To process (including scanning, saving and indexing) applications within statutory time limits. (Training will be available).
• To maintain and monitor information retained on a variety of software systems.
• To undertake in the production and circulation of letters, emails and other documentation.
• To respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion.
• Help manage the team’s filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer based systems, including inputting and extracting information via a personal computer.
• Respond to straight forward requests, including researching records and other information sources, as necessary by accessing information from software and/or by liaising with officers.
• Retrieve visitors, ensuring they are appropriately dealt with and help with the booking of rooms for meetings.
• To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly.
• Validate applications and carry out local land charges searches
• Any other duties required with the general level of responsibility of this post.

Key Skills and Experience:

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.

The service operates from 8:00am to 17:00pm Monday to Friday

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 22nd December 2025

Closing Date (Internal & External): 11th January 2025

Interview Date: To Be Confirmed

Additional Information

Please contact Ella Hay via email if you have any questions at ehay@thurrock.gov.uk

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

If the Job Profile and Person Specification requires any qualifications as essential, please also upload copies of those relevant qualifications.

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council