Building Control Technical Assistant

Make a real impact on our Borough’s built environment

Are you organised, customer‑focused and keen to build a career in a technical local authority service? Join Tunbridge Wells Borough Council as a Building Control Technical Assistant and play a key role in keeping our borough safe, compliant and thriving.

This is a fantastic opportunity to be at the heart of a busy Building Control service, supporting technical professionals, engaging with applicants, contractors and members of the public, and undertaking formal learning about the role of Building Control.

What you’ll be doing:

As a vital member of our Building Control team, you’ll provide high quality administrative and technical support across a wide range of activities. Your work will make a direct contribution to the standards of building work in our borough and our service performance.

Your role will include:

• Acting as a first point of contact for applicants, agents and contractors by phone and email, delivering a friendly, efficient and professional service
• Processing Building Control applications, ensuring information is complete, accurate and ready for validation.
• Creating and maintaining electronic and paper job files, scanning and uploading documents, and keeping records up to date
• Issuing Completion Certificates, processing Initial Notices and associated Final Certificates, and processing Competent Person Notifications
• Processing Demolition Notices and carrying out all necessary consultations
• Logging dangerous structure notifications and carrying out any research needed
• Calculating standard work fees, raising fee requests, monitoring payments and liaising with applicants to resolve any fee queries
• Carrying out research and responding to requests for property histories and document copies
• Supporting the team managers and registered building inspectors to meet performance targets and deliver a responsive, high‑quality service
• You’ll also have the chance to develop your understanding of building regulations and construction processes, with support and training provided.

What we’re looking for:

We’re looking for someone who enjoys working with people, takes pride in accuracy and organisation, and is keen to learn.

Essential skills and experience include:

• Experience working in a customer service or public‑facing role
• Confidence communicating clearly and professionally by phone, email and in writing
• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and numerical accuracy when working with plans, figures and data
• Good IT skills, including Microsoft 365 and database systems
• A positive, proactive approach and the ability to work well both independently and as part of a team
• Educated to A‑level standard or equivalent

Desirable:

• Experience in a technical or construction‑related environment, particularly within Building Control or local government

Learning and development

The postholder will be supported to undertake the LABC Level 3 Diploma in Building Control Administration, helping you build a strong foundation for a long‑term career in Building Control.

What we offer:

• Financial: An attractive basic salary within a clear pay structure
• Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.
• Free staff parking.
• Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.
• Access to HAPI an all‑in‑one benefits hub, giving you easy access to a wide range of employee perks, wellbeing support, discounts, and everyday savings.
• Personal Development: Invaluable training opportunities for continuing professional development.
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
• Take a look here at all the additional benefits that we offer.

Interview Date: 11th & 12th of June.

For an informal discussion about this post, you can contact Helen Remordina at helen.remordina@tunbridgewells.gov.uk.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.