Benefits & Council Tax Reduction Review Officer

Are you passionate about helping people in need and making a difference in your community?

Who are we looking for?

We are looking for an experienced Benefits & Council Tax Reduction Review Officer to join our team.

What will the role involve?

• You will take ownership of the HBAA full case reviews, and ensure we meet all targets set by the DWP for case reviews.
• Visiting customers in their homes to help collect information needed for HBAA reviews, fraud referrals and other reviews as required.
• Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices.
• Undertaking other reviews to identify changes in circumstances and to report these for amendment to Revenues and Benefits officers.

What skills, knowledge and abilities do you require for the role?

• A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills.
• A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement.
• Experience of dealing with customers and/or members of the public and handling personal or sensitive information.
• A full UK driving licence.

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

About Wealden

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.

AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.