Benefits Assessment Trainee Officer
We are looking for an enthusiastic and motivated individual to join our busy Revenues & Benefits Team on a permanent full-time contract.
About the role
You will be responsible for providing vital admin support for the Benefits Team including ensuring daily correspondence/emails are documented correctly and index evidence and information that has been provided in support of benefit claims. You will receive full training to work towards becoming a Benefits Assessment Officer.
Deal with customer enquiries via telephone, email and in person at our reception desk.
This position requires a DBS check.
Who we’re looking for
We’d love to hear from you if you:
- Have current experience of working within an office environment.
- Have a good standard of education, including literacy and numeracy skills.
- Have excellent customer service and communication skills, in person, in writing and on the telephone.
- Are highly organised and able to work without much supervision.
- Are comfortable working in a team and working flexibly to support your colleagues.
What we offer
When you join us your expertise, skills and experience will be valued, and your career development will be our priority.
We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.
We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.
We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.
We are conveniently located close to Oxted Station and have some on-site parking.
In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.
Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.
Diversity statement
At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.
We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.
Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Want to know more?
If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.
If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Alan Godfrey at agodfrey@tandridge.gov.uk or call on 01883 722000.
Local Government Reorganisation
Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.
Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services.
When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc