Benefits Assessment and Financial Inclusion Manager

We’re looking for a passionate and experienced Benefits Assessment and Financial Inclusion Manager to join West Northamptonshire Council at an exciting time of transformation and opportunity. In this pivotal leadership role, you’ll help ensure vital support reaches residents who need it most, while shaping services that are high‑quality, responsive and sustainable for the future. Working closely with the Revenues and Benefits Service Director, you will play a key part in delivering our vision of making West Northants a great place to live, work and thrive.

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

You’ll lead and inspire our Benefits Assessment and Financial Inclusion teams, creating a positive, collaborative culture that delivers excellent outcomes for residents and the Council. From overseeing the effective delivery of Housing Benefit, Council Tax Reduction and financial inclusion support, to driving digital transformation and continuous improvement, you’ll balance strategic thinking with operational leadership. You’ll work closely with colleagues, partners, elected members and the voluntary sector, contributing expertise, ideas and leadership to help shape resilient, customer‑focused services.

You’re a confident, inclusive leader who brings people with you and thrives on making a meaningful difference. With strong experience in benefits, financial inclusion or public‑facing services, you combine sound judgement with empathy, clarity and a commitment to fairness. You’re comfortable leading change, influencing stakeholders and navigating complexity, while keeping residents’ needs at the heart of everything you do. If you’re motivated by purpose, value collaboration, and are ready to take the next step in a senior role where your work truly matters, we’d love to hear from you.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.