Assistant Revenues & Benefits Officer

• Grade_E_Revenues___Benefits_Assistant_June_2025
• Conditions_of_Service_-_CVP0637
• Person-Specification--template---CVP0637

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.

Here at Knowsley Council, we are committed to making Knowsley a place that is vibrant and thriving, and want you to help us make Knowsley a great place to work, visit and live in.

We currently have a position available within our Revenues team and are looking for a motivated and enthusiastic Assistant Revenues & Benefits Officer to support our Council Tax and Business Rates teams.

You will support the day-to-day delivery of the Revenues service. This will include processing customer accounts, update records and helping ensure information is accurate and up to date. You will deal with customer enquiries, provide clear advice and resolve queries where possible. You will also assist with awarding discounts, reliefs and exemptions, as well as supporting recovery processes.

So, who are we looking for?

You will have experience working in an administrative or customer service environment and be confident dealing with a range of customer enquiries. You’ll understand the importance of providing a good customer experience and be able to communicate clearly and professionally, both written and verbally.

You’ll be organised, able to manage your workload and work both as part of a team and on your own initiative, with a flexible approach to teamwork and supporting colleagues. A positive attitude and willingness to learn is key.

You’ll be organised, able to manage your workload and work both as part of a team and on your own initiative, with a flexible approach to teamwork and supporting colleagues. A positive attitude and willingness to learn is key.

Previous experience in Revenues is desirable, but not essential as full training will be provided.

Knowsley Council is an equal opportunities employer. We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least one day per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact Lisa Shields-Davey, Team manager by email (lisa.shields-davey@knowsley.gov.uk) or by phone 0151 443 4865 / Katie Martin (katie.martin@knowsley.gov.uk)

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification. Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Closing Date: 9th July 2026 at 5:00pm