Apprentice - Lettings Team

In this role, you will learn how to ensure that a property is affordable and suitable for a customer, applying the relevant housing legislation, provide excellent customer service to tenants and landlords face to face, by phone and email and will be given opportunities to spend time with other functions within the housing service.

Work.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Providing administrative support to Senior Lettings Officers.
• Assisting tenants to provide the documentation they need and arrange viewings.
• Visiting tenants and landlords.
• Learning about the legislation and council policies on housing, homelessness and the rights and responsibilities of both landlords and tenants.
• Being a reliable point of contact for landlords, tenants and other teams including the homeless prevention team, using excellent customer service skills.
• Work in partnership with other stakeholders, such as the Private Rented team, Adult Social Care and Children’s Services to ensure that people have access to sustainable tenancies in good quality accommodation.
• Assist in providing regular reporting and statistical information to management about team outcomes.

Training.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider.

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION.

Training Schedule:

• Attend in-person workshops at Weston College monthly.
• Receive ongoing support from a dedicated assessor through regular workplace visits.

Requirements.

Desirable qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Communication skills.
• IT skills.
• Organisation skills.
• Customer care skills.
• Number skills.

About this employer.

Are you a Modern Apprentice who is interested in a career in housing? Join our Home Choice and Lettings Team to get a great start to your career. The Home Choice & Lettings Team is responsible for providing emergency accommodation, administering the social housing register and working with private landlords to find suitable homes for our customers.

After this apprenticeship.

After successfully completing the apprenticeship, you can progress onto a Chartered Institute of Housing (CIH) course to further develop your career.

Ask a question.

The contact for this apprenticeship is:

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION.

The reference code for this apprenticeship is VAC2000038062.

Apply Now.

Closes Friday 3 July 2026 at 11:59pm.

Lettings Team Apprentice – Find an apprenticeship – GOV.UK