Apprentice - Business Administration
Job Description
Job Title: Business Administration Apprentice - Complaints Team
Salary: National Minimum Wage For Age
Grade: Apprentice
Contract Type: Apprentice Contract (21 months)
Working Hours: 37 hours per week
Training Provider: South Essex College
Job Purpose
To actively engage with your training provider and undertake all tasks in relation to your apprenticeship studies and successfully complete your apprenticeship. Attend and participate in the mandatory monthly Apprentice Forums or Grangewaters Apprenticeship Days. Volunteer and participate in activities that promote apprenticeships at Thurrock Council. To participate in any other apprenticeship specific tasks if requested.
For apprenticeships at level 2, you must achieve Functional Skills level 1 in Maths and English (GCSE grades 1 to 3) if they are not already held. If Functional Skills level 1 or GCSE grades 1 to 3 are already held, you must study towards Functional Skills level 2 in Maths and English (GCSE grades 4 to 9).
For apprenticeships at level 3 and above, you must achieve Function Skills level 2 in Maths and English (GCSE grades 4 to 9) if they are not already held.
Apprenticeship study will be undertaken within normal working hours. Time will be allocated to attend training and complete assignments, workbooks, online training etc. as required by the qualification.
About the Role
As a Complaints Team Apprentice, you will be responsible for:
- Logging complaints, compliments, MP and Councillor enquiries on behalf of the Council, ensuring these are assigned to the correct service and allocated to the wider team for action
- To ensure that any tasks associated with complaints are managed in line with procedure
- To take responsibility for the management of all incoming and outgoing post for the team
- To provide administrative support to the team
- To attend team meetings and represent the Council at any other meetings as and when necessary
- To set up meetings and managed room bookings as and when required
What We’re Looking For
We’re looking for someone who has:
- Excellent Communication Skills
- An understanding of the use of IT, including Microsoft Word and Excel
- Ability to plan and prioritise own workload
- Ability to support the team in developing practices and processes
- Able to work as part of a team and on own initiative
Essential qualifications: See above
DBS Check: N/A
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 23rd April 2026
Closing Date (Internal & External): 10th May 2026
Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process, please contact:
Rebecca Brooks | Statutory & Corporate Complaints Manager
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
About us
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council