Administration Assistant MASH (Multi Agency Safeguarding Hub)
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Join our dedicated team at Bracknell Forest Council as an Administration Assistant in the Multi Agency Safeguarding Hub (MASH), where your organisational skills will help make a real difference to vulnerable children and families. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.About you...
As an Administration Assistant in the MASH team, you will be the first point of contact for members of the public contacting Children’s Social Care.
In our busy MASH Hub, you will need strong administrative abilities, along with confident telephone and message-taking skills. You should be conscientious, reliable, and adaptable, with the ability to work effectively as part of a team.
You will have excellent IT skills and the ability to input data accurately to tight deadlines.
About the team...
MASH (Multi-Agency Safeguarding Hub) is a fast-paced team and serves as the front door to Children’s Services and Early Help. It is the first point of contact for all potential safeguarding concerns relating to children, whether raised by families, members of the public, or professionals.
As part of the MASH team, you will handle highly confidential work within Children’s Social Care. Your role will involve close collaboration with colleagues across the department, partner agencies, and members of the public.
The standard working week is one of 37 hours, Monday to Friday, and the council’s agile working policy supports a hybrid approach of approximately 50% office-based and 50% remote working.
Key responsibilities...
- Answering phone lines
- Recording of information on electronic databases
- Processing of information
- Being the first point of contact for Children’s Social Care
- Any other administration related tasks
Our benefits...
- 25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Paid employee volunteering scheme.
- Local government pension scheme, with life insurance cover.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
- Career development through internal and external training opportunities.
- Enhanced maternity, paternity, adoption and fostering leave.
- Employee Assistance Programme (EAP) to support your health and wellbeing
- Inclusive and social working environment with a variety of staff networks and a sports and social club.
Find out more about all our benefits or see the candidate pack.
Our values...
At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
Reasonable adjustments...
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on 8th January 2026
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
Matthew Robinson, Administration Manager
Tel.: 01344358082
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Salary range
- £26,718 - £30,269 per year