0-19 PHNS Senior Administrator

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

The 0–19 Public Health Nursing Service (PHNS) Senior Administrator plays a central role in ensuring the smooth and effective running of the service. Acting as the first point of contact for service users, families, and partner agencies, the post provides a confidential, high‑quality administrative function that supports the day‑to‑day operations of the team. The role ensures that enquiries are handled professionally and efficiently, that information is accurately recorded and maintained, and that systems and processes run effectively across the Single Point of Access. With responsibility for coordinating workloads and supporting up to five employees, the postholder helps maintain an organised, responsive, and customer‑focused administrative environment.

About the Role

As a Senior Administrator, you will oversee the workflow of the 0–19 PHNS Single Point of Access, ensuring service users receive an excellent first contact experience across phone, email, digital health systems, web chat, and social media. You will assist the team in meeting performance targets, supporting monitoring processes, and helping to embed a culture of quality and high customer satisfaction. The role involves managing data entry and data quality across various systems, ensuring compliance with information governance and data protection requirements, and producing standard reports as needed. You will coordinate appointments, support waiting list management, and facilitate the accurate transfer of children's electronic and postal health records into and out of the service.

Alongside general administrative responsibilities, you will contribute to financial processes including placing orders, reconciling payments, and maintaining financial records. You will also support colleagues in implementing new digital systems and ways of working, participating in audits, service user feedback activities, and continuous improvement of administrative procedures. The role requires resilience, professionalism, and the ability to remain calm when dealing with sensitive or distressing enquiries.

About You

You will bring significant experience in administrative roles, preferably in a customer‑focused or public‑facing environment and will have demonstrated the ability to work with confidential and sensitive information safely and appropriately. With strong communication and interpersonal skills, you will be confident interacting with members of the public, partner organisations, and internal teams in a clear, professional, and approachable manner. You will be highly organised, able to manage changing priorities, and comfortable working in fast‑paced settings where conflicting demands arise. Your accuracy, attention to detail, and familiarity with digital systems—including Microsoft Office, electronic health records, and other digital platforms—will support the delivery of a reliable and effective administrative service.

As a supportive and positive team member, you will help promote collaborative working, contribute to a strong team culture, and assist in training and guiding colleagues where needed. You will be committed to ongoing development, flexible working, and upholding the values and behaviours of the council. A willingness to undertake relevant training, travel for work purposes, and engage with new ways of working is essential

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