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Do you see yourself delivering excellent customer service in a fast-paced environment?

Can you use your experience to coordinate appointments, manage customer enquiries, and support frontline operations efficiently?

Does the idea of joining a hardworking team dedicated to improving the quality of life for Southwark residents appeal to you?

If yes, we have the perfect role for you!

Our Pest Control Services team is looking for a passionate and dedicated Scheduler to join our amazing team and help make a difference today!

About the Role:

As a Scheduler within Pest Control Services, you will play a vital role in ensuring the effective delivery of pest control operations across the borough. Working in a busy office environment, you will be responsible for arranging appointments, scheduling programmed works, managing customer enquiries, and providing administrative support to frontline operatives. You will help ensure services are delivered efficiently, meeting legislative requirements, council policies, and customer expectations for both residential and commercial clients.

About You:

We are looking for an enthusiastic, organised, and customer-focused individual who thrives in a busy working environment and is committed to delivering high-quality services.

You will have:

• Experience in scheduling, administration, or customer service roles.
• Strong IT skills and confidence using a range of office software and applications.
• Experience handling customer enquiries via telephone and email.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• A proactive and solution-focused approach to problem-solving.
• The ability to work effectively both independently and as part of a team.
• A commitment to delivering excellent customer service at all times.
• Good attention to detail and accuracy when managing appointments and service records.

About the Team:

Pest Control Services is committed to improving the quality of life for residents, businesses, and visitors by delivering a safe, clean, and pest-free environment across Southwark. As part of Traded Services, the team provides essential frontline services to a wide range of residential and commercial customers and is focused on expanding and enhancing its service offer in the future. You'll join a supportive and dedicated team that values collaboration, continuous improvement, and professional development, offering opportunities to grow your skills while making a meaningful difference to the community

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Contact Information:

For an informal discussion about the role, please contact James Mortimer at james.mortimer@southwark.gov.uk.

Additional Information:

• Hours of work: 36 hours per week, Monday - Friday
• X 1 permanent position

Benefits and more information:

https://jobs.southwark.gov.uk/why-us/

Recruitment Timeline:

Advert close date: 11:59pm on Monday 24th August 2026.

Shortlisting date: Wednesday 26th August 2026

Interview date: Wednesday 2nd September 2026.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises, and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Attachments

• Job Description and Person Specification - Scheduler - Pest Control Services