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Job Description

The London Borough of Harrow is seeking a proactive and customer-focused Events Coordinator to join the team at Headstone Manor & Museum, a unique heritage site comprising four historic listed buildings, including the highly regarded Great Barn wedding and function venue. The successful candidate will play a key role within a small, dedicated team, acting as the face of the venue to clients and visitors while delivering an exceptional standard of customer care across a diverse programme of corporate events, private functions and weddings.

With excellent communication skills and a passion for working with people, the post holder will serve as the main point of contact for a portfolio of clients, managing enquiries, conducting site viewings and guiding customers through every stage of their journey, from initial enquiry through to planning, coordination and successful delivery of their event. The role requires the ability to quickly build knowledge of processes, manage a varied and sometimes demanding workload, and respond effectively to changing priorities. Flexibility is essential, as the role involves regular evening, weekend and bank holiday working to support the operational needs of the venue.

To be successful in this role you would need to have the below skills & experience:

• Knowledge of hospitality best practice and venue based event coordination
• Sales experience within a hospitality environment with a proven track record in delivering excellent customer service
• Experience of event coordination / delivery
• Experience of and/or ability to meet the needs of diverse communities.
• Outstanding interpersonal and communication skills
• Excellent planning, organisational and practical problem solving skills
• Able to work on own initiative and prioritise work loads
• The ability to use standard office software and email with accuracy and attention to detail in written and numeric work
• The ability to lift and move loads safely
• Flexible approach to duties and willingness to work anti-social hours.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn