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Tenant Engagement Officer

Housing & Assets – Housing Management & Tenant Engagement
Grade 8: £35,412 – £38,220 per annum

Are you passionate about empowering communities and making a real difference to people’s lives? We’re looking for a Tenant Engagement Officer to join our team and help strengthen relationships between residents and housing services across the borough.

About the role

This is an exciting opportunity to play a key role in promoting tenant involvement and community engagement. You’ll work directly with residents, tenants’ groups, and partner organisations to ensure people have a strong voice in shaping housing services and their local communities.

You will:

• Deliver innovative engagement activities across the borough
• Support and develop tenants’ and residents’ groups
• Build strong partnerships with council teams and external agencies
• Help residents influence decisions around housing services and investment
• Organise consultations, events, and training opportunities
• Promote inclusion, cohesion, and equal opportunities

You’ll also support governance and scrutiny arrangements and ensure residents can effectively challenge and improve services.

We’re seeking someone who is organised, and committed to delivering excellent customer engagement.

You’ll have:

• Experience working with community, tenant, or participation groups
• Knowledge or experience within social housing
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• The ability to work independently and as part of a team
• A commitment to equality, diversity, and inclusion

A relevant qualification (or willingness to work towards one) in housing, community development, or customer service would be desirable.

Additional requirements

• Willingness to work evenings and weekends as required (TOIL provided)
• Full driving licence and access to a vehicle for business use
• DBS check required

Why join us?

You’ll be part of a supportive, forward-thinking team dedicated to improving residents’ experiences and strengthening communities. This role offers variety, responsibility, and the opportunity to make a meaningful impact every day.

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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