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Insurance & Sundry Account Officer

Grade 5 | £26,403 – £28,142 (Pro-rata) 29.6 Hours (4 Days) per week
Housing & Assets Group – Housing & Homelessness Division
Sundry Accounts Team

This is a hybrid role with a 60% office presence required

About the Role

We are looking for a motivated and detail-oriented Insurance & Sundry Account Officer to join our busy Sundry Accounts Team.

This is a varied and rewarding role where you will play a key part in delivering a vital frontline service, administering the Council’s Home Contents Insurance Scheme (supporting over 2,000 policyholders), while also managing financial processes including invoices, utility billing for void properties, and a wide range of sundry accounts. Working in a fast-paced environment, you will handle competing priorities, provide excellent customer service, and ensure accuracy in all financial and administrative tasks. We are seeking someone who is organised, numerate and customer-focused, with the ability to manage a varied workload.

Key Responsibilities

• Act as the first point of contact for customers via phone, email and written communication, providing professional and compassionate support
• Administer all aspects of the Home Contents Insurance Scheme, including policy set-up, amendments, cancellations and claims support
• Manage insurance arrears, working sensitively with tenants to agree repayment arrangements
• Reconcile and process monthly insurance premium payments and liaise with brokers [
• Register and verify housing invoices (average £4 million per month), ensuring compliance with financial regulations
• Investigate and resolve void utility bills, working with suppliers and partners to minimise costs
• Maintain and administer a variety of sundry accounts, including rechargeable repairs and housing-related income streams
• Produce reports, maintain accurate records, and contribute to service improvements and performance monitoring

Essential Experience & Skills

• Experience in a financial, administrative, or insurance environment
• Strong IT skills, including Microsoft Office and financial systems
• Experience of delivering excellent customer service
• Ability to maintain accurate records and work methodically with data
• Strong numeracy, written and verbal communication skills
• Ability to prioritise work, meet deadlines and solve problems logically
• Experience of working within data protection and financial regulations

If you are organised, customer-focused and ready to take on a varied role in a fast-paced environment, we would love to hear from you.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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