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• 3._Family_Hub_Support_Officer_JD_0626

To apply for this role click on the ‘Apply Online’ button below. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process.

Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.

Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.

If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

Are you passionate about making a difference to the lives of children and families? As a Family Hub Support Officer, you'll be the friendly first point of contact for families accessing the Best Start Family Hub, providing excellent administrative support and helping people navigate the right services at the right time. This is a rewarding opportunity to play a role in giving children the best possible start in life while supporting Rutland County Council's commitment to improving outcomes for families across the community.

About you…

To succeed in this role, you will need:

• Experience of working in a customer-facing environment
• Excellent administrative and IT skills with proficiency in Microsoft Office, Microsoft Teams, email and internet applications
• Excellent communication and interpersonal skills, with the ability to build positive relationships, identify customer needs, and respond with sensitivity, empathy and professionalism
• Strong organisational skills, with the ability to manage competing priorities, multitask effectively and work independently to resolve issues
• Experience of working collaboratively with a range of organisations and partners to deliver effective services.
• A proactive and adaptable approach, with the ability to quickly learn new systems and processes and use questioning and listening skills to identify and resolve problems

About the role…

The Family Hub Support Officer will provide high-quality administrative support and duties will include:

• Accurate data collection, analysis and reporting to support service performance and statutory requirements.
• Based at the Family Hub, the postholder will welcome and support families, providing advice, guidance and signposting to local services
• monitor outcomes and contribute to the delivery of Living Well Rutland's objectives and excellent customer service.
• build positive relationships, listen with empathy, and work closely with local partners to connect families with the support they need

Please note: the expectation for this role is office based at the Family Hub in Oakham.

The successful applicant for this post will be subject to an enhanced check by the Disclosure and Barring Service (DBS). The costs for the DBS are paid by us.

The Best Start in Live Family Hub Support Officer interviews will be held face to face on 12 August 2026. Please be advised this could be subject to change, in which case we will give appropriate notice.

We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you’re interested in this role, we strongly encourage you to apply without delay.

Our offer to you:

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Find out more:

To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Hollie Hughes, Wellbeing & Prevention Coordinator on 07813 395036 or at hhughes@rutland.gov.uk or Steph Logue, Wellbeing and Prevention Team Leader on 07500 051016 or at slogue@rutland.gov.uk

If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.