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Job introduction

Job title: Senior Casework Officer, SEND

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• The Senior Casework Officer will continue Liverpool’s commitment of ensuring that children and young people with special educational needs and/or disabilities (SEND) have a positive educational experience, we are looking for a Senior SEND Casework Officer to Lead and supervise a team of SEND Casework Officers, providing professional guidance, support, performance management and ensuring high-quality casework practice.
• The Senior Casework Officer will quality assure EHCPs and casework activity, maintaining high standards of service delivery and ensuring person-centred planning is embedded throughout all SEND processes.
• To provide specialist oversight and support for complex cases, including complaints, mediation, dispute resolution and SEND Tribunal appeals, seeking legal advice where required
• The Senior Casework Officer will monitor and track vulnerable children and young people with SEND, ensuring effective systems are in place to support positive educational outcomes and appropriate placements and work closely with the SEND Team Manager, in the planning and allocation of school places for children and young people with an EHCP
• To support service development and continuous improvement, leading on agreed projects, policy development, SEND reforms and the implementation of consistent practice across the service
• The successful candidate will be able to work under their own initiative on a specified caseload and as a part of a wider team to statutory timescales and deadlines and be expected to use all aspects of IT including Microsoft Office Suite
• The Senior Casework Officer will have excellent mediation and negotiation skills with a proven ability to work effectively under pressure in addition to extensive experience of casework, including supporting families and legal challenge
• Working experience and in-depth knowledge of all aspects of the Children and Families Act 2014 and all associated legislation including SENDIST regulations is required

We have 2 full time permanent positions and 1 fixed term position for 12 months to cover maternity leave

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight on 26 July 2026
Shortlisting date: w/c 27 July 2026
Interview date: 10 & 11 August 2026
Interview type: Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Beth Mullen Beth.Mullen@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.