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This is a varied and fast-paced role where you will provide essential administrative and operational support to Property Managers, working closely with tenants, landlords, and internal teams to ensure the smooth running of the ABC Lettings service.

If you have excellent communication skills, strong attention to detail, and enjoy working in a customer-focused environment, we would love to hear from you.

In this role, you will you will act as a first point of contact for tenants and landlords, providing advice and handling telephone and written enquiries. In addition you will be responsible for arranging property viewings, inspections and check-outs as well as:

Monitoring property compliance, including gas safety checks, electrical inspections, and EPC requirements
Raising and tracking repairs with contractors, ensuring work is completed to a high standard
Assisting with invoicing, payments to landlords, and financial administration processes
Preparing tenancy documentation, viewing packs and maintaining accurate records on systems such as Veco.
Support tenancy renewals and manage administrative processes for new and existing tenancies
Coordinate key handling and facilitate access for tenants and contractors
Assist with legal processes including notices and possession paperwork

To thrive in this post it is important that you are organised and detail-focused, with strong administrative skills, as well as having:

Excellent communication skills (both written and verbal)
Ability to work effectively as part of a team and independently
Strong IT skills, including Microsoft Excel, Word and Outlook
Experience handling customer enquiries (telephone and/or face-to-face)
Ability to manage workloads and meet deadlines with minimal supervision

For an informal discussion about the role please contact Gareth Harmer on 01233 330 811

Click to view a Job Description

When Applying: Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community