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We are a small friendly team who will support your career progression and we would love you to join our team and support our journey applying psychology to make a difference for children and young people in the borough contributing to Education and Learning’s three obsessions: attendance, inclusion, and wellbeing.
Teamwork and collaboration are important to us and we strive to find innovative ways to apply psychology in our practice We are committed to consultation, collaboration and communication and embrace person-centred and strengths-based approaches. We are keen to apply different paradigms in psychology, particularly positive psychology and although we are predominantly a statutory service, we are developing an emerging traded offer we hope to strengthen and build on, delivered via TESSA. As a service we actively encourage professional development, including offering TEP placement and support each other offering a range of supervision opportunities. We work closely with partner agencies and have opportunities to contribute to developments across St Helens.
Dr Alison Brown, Principal Educational Psychologist.
!




Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. 
Our workforce provides services to our resident's day in and day out, making a positive impact on real peoples lives. We could not do this without the dedication, professionalism and strength of our workforce. 
‘I value the variety of interesting opportunities focussed on my development needs and interests, the safe reflective space created by colleagues to unpick complex issues and share perspectives, the active promotion of professional autonomy and leadership and the genuine interest, compassion and kindness of everyone in the team.’ Anna Beckett, Year 3 TEP (2024)
There are so many reasons to choose St Helens Council including the fantastic range of employee benefits and rewards on offer <a href="https://jobs.sthelens.gov.uk/" target="_blank">St Helens Borough Council | Jobs | Search here for your perfect career - Home Page</a>


Roles That Matter
You can view full details of the role with our attached Job Description and Person Specification. You can also find out more about what its like to work at St Helens Council on our Careers Site. For further information, or to arrange an informal meeting to discuss this role, please contact: Dr Alison Brown, Principal Educational Psychologist.
About You.
<ul>
<li>An enthusiastic, dedicated, skilled EP registered with the HCPC or a TEP in Year 2 or Year 3 of training who will be eligible when qualified.</li>
<li>Passionate about improving the outcomes for children and young people with SEND.</li>
<li>Committed to enacting social justice and promoting inclusion.</li>
<li>Keen to develop innovative practice, including specialist knowledge in your area of interest.</li>
<li>A great communicator, putting people at ease to share your knowledge and understanding of psychology through consultation, reports and delivering training.</li>
<li>Committed to consultation and collaboration.</li>
</ul>


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. 
The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview and selection process. 
 




Full Job Description &amp; Person Specification Documents are included with this advert.
This is an Enhanced Disclosure post (delete line if not applicable)
St Helens Council is officially recognised as one of the regions leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
Share this vacancy with friends and family via your socials below!

Educational Psychologist

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6628/AAAD7038_-_Family_Support_Worker_Grade_7.doc" target="_blank">AAAD7038_-_Family_Support_Worker_Grade_7</a></li>
</ul>





We are looking for an experienced and skilled temporary part time (28.5hrs) Grade 7 Family Support Worker to join our Safeguarding Team. This position is to cover maternity from 1st September 2025.
The successful candidate will be a special person who will work alongside our fantastic Safeguarding and Welfare Officer working with a variety of families supported by TAF, CiN, CP and LAC. We need someone who is able to communicate effectively with children, parents, carers and other professionals. We would like someone who can run parenting support groups, deliver ELSA and has TAF training.
This school-based role may appeal to:
<ul>
<li>Social Workers</li>
<li>Experienced Family Support Workers</li>
<li>Educational Welfare Officers</li>
<li>Other Safeguarding professionals</li>
</ul>
Experience as a Learning Mentor or Family Support Worker or within a Safeguarding Role is more important than a formal degree qualification for this role.
Visits to the school are encouraged – please book in with Mrs Jill Miranda (Safeguarding and Welfare Officer)&nbsp;<a href="mailto:safeguarding@darnhall.cheshire.sch.uk" target="_blank">safeguarding@darnhall.cheshire.sch.uk</a>&nbsp; or telephone 01606 593315.
Our school community places the highest priority on keeping our children safe. Applicants for all posts will be subject to stringent vetting and induction processes. The holder of this post will be required to work with children under the age of 18 in a position of trust, and is, therefore, exempt from the Rehabilitation of Offenders Act 1974. The successful candidate will be subject to an Enhanced DBS check.
Please note a clean UK Drivers’ License is essential.
Working hours: Wednesday, Thursday and Friday 8:00-6:00pm term time only including all INSET days.
Applications: To be completed via jobs go public
Closing date for applications: 7th July 2025
For further information regarding this role, please contact <a href="mailto:contact@darnhall.cheshire.sch.uk" target="_blank">contact@darnhall.cheshire.sch.uk</a>

Family Support Worker (maternity cover)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6607/M23_Resourced_provision_Leader_at_Sandbrook.docx" target="_blank">M23_Resourced_provision_Leader_at_Sandbrook</a></li>
</ul>



<a href="https://feeds.jgp.co.uk/public_data/ApplicationForms/0000/1517/Leading_Learners_Teach___Support_Application_Form.doc" target="_blank">https://feeds.jgp.co.uk/public_data/ApplicationForms/0000/1517/Leading_…</a>

Resourced Provision Leader, Sandbrook Primary School Full Time, Permanent&nbsp; M3-UPS 3 + SEN (SEN allowance negotiable dependant on experience) From September 2025 (or as soon as possible thereafter)
 Are you a passionate, driven and inspirational teacher looking for the next step in your career? Do you have the skills, enthusiasm and vision to lead the Resourced Provision in our inclusive school? This is an exciting time to join Sandbrook Primary School as we welcome our newly appointed Executive Headteacher, Mrs Kate Ball, who brings a renewed energy and vision for the future of the school.
 Role Overview: Sandbrook Primary School is a warm, welcoming place where every child is known and valued. As a small, community-based school, we work closely with families to help every child grow, learn, and flourish.&nbsp;
 We are seeking an experienced teacher to lead our successful Autism Spectrum Condition (ASC) specialist resource provision, which is an integral part of our inclusive 3-11 school. This role offers a varied and challenging position within a supportive and rewarding working environment. The successful candidate will have access to continuous professional development. Join us and make a difference at Sandbrook Primary School!
 Key Responsibilities: • &nbsp; &nbsp;Lead the resourced provision, ensuring high-quality teaching and learning for all pupils. • &nbsp; &nbsp;Create a safe, stimulating, and supportive environment. • &nbsp; &nbsp;Collaborate with colleagues, parents, and external professionals to support pupil progress. • &nbsp; &nbsp;Contribute to the wider aspects of school life and uphold the school's inclusive ethos. • &nbsp; &nbsp;Committed to building relationships with families to enable all children to achieve their best. • &nbsp; &nbsp;Willing to contribute to the wider aspects of school life.
 What we can offer you: • &nbsp; &nbsp;A welcoming and inclusive Trust and school with a strong sense of community and values. • &nbsp; &nbsp;Happy, enthusiastic children who love learning. • &nbsp; &nbsp;A chance to shape and lead the future development of our Resourced Provision. • &nbsp; &nbsp;Support from Central team and Trust SEND and Inclusion Leaders. • &nbsp; &nbsp;A committed and supportive team of staff and governors. • &nbsp; &nbsp;Opportunities for professional development and leadership. • &nbsp; &nbsp;A chance to shape and lead the development of our newly established Resourced Provision.
What we’re looking for: • &nbsp; &nbsp;A proven track record of outstanding teaching and experience of leading SEND. • &nbsp; &nbsp;A commitment to high standards and inclusive practice for all learners. • &nbsp; &nbsp;The ability to lead, motivate and inspire colleagues. • &nbsp; &nbsp;Excellent communication, interpersonal and organisational skills.
We warmly invite interested applicants to arrange a visit to our school. Please email Nicky Humble, Officer Manager to book your visit on <a href="mailto:officemanager@sandbrook.wirral.sch.uk" target="_blank">officemanager@sandbrook.wirral.sch.uk</a> &nbsp;or call 01516773231 Closing Date: Friday 4th July Shortlisting: Friday 4th July&nbsp;
The interview process for shortlisted candidates will include a classroom observation, which will be arranged for in your current setting. Formal interviews will be arranged following shortlisting.
Please refer to the Person Specification and Application Form - CVs will not be accepted.&nbsp;
We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment.
The post is subject to an enhanced DBS check. In line with Keeping Children Safe in Education, as part of our pre-employment due diligence, we will undertake general online searches for all shortlisted candidates. &nbsp;This will include social media websites and video platforms. Online searches will only examine data that is publicly available. Any areas of concern will be discussed during the interview process.
All applicants will be considered based on their suitability for the role regardless of gender, race, age, religion, or disability.

Rescourced Provision Leader

<ul></ul>





Hammonds Residential Home are looking for a Support Worker to join our team. We are passionate about getting the people we care for out into the local community and active as much as is possible for them. We offer lots of activities and fun days out to make each day as unique as those we care for, find out more below...About the jobSalary: £13.26 - £13.47 per hourEnhancements: Weekend working - Time &amp; a half, Bank Holidays - Double time &amp; Night enhancement (8pm - 10pm shifts) *if applicable to the roleWorking Pattern: Casual, hours set on a 4 week rotationContract Length: Permanent Location: Hammonds, Bognor RegisAbout YouTo become a Support Worker with us you will be:<ul>
<li>Passionate about supporting people to be the best they can be.</li>
<li>Empowering people to live the life they choose.</li>
<li>Supporting people to have the opportunities to learn and grow.</li>
<li>A good listener, patient and treat all with respect, kindness, and dignity.</li>
<li>Ensure people have opportunity to be involved in/Co-produce every aspect of their care and support.</li>
<li>Support people to maintain friendships/relationships important to them and to make new friendships/relationships.</li>
</ul>If you would like to join our dynamic team, take a look at the attached job description and see if you have the skills, qualifications, and experience to be a Support Worker.What you need to succeedKey Skills: (These will be used as the shortlisting criteria)<ul>
<li>You are able to interpret information, such as service complaints, and redirect them to the appropriate person to provide quick and accurate resolution.</li>
<li>Good communication and interpersonal skills</li>
<li>You will show the ability to deal appropriately with expressive behaviour from the people we support and respond sensitively to their families and carers.</li>
<li>Confident in building relationships with people from a wide variety of cultural, religious and ethnic backgrounds.</li>
<li>Enjoy working as part of a team completing shared tasks as required.</li>
</ul>Qualifications and/ experience:<ul>
<li>Basic literacy and numeracy skills, in order to record and document activities in the provider plans.</li>
<li>Basic understanding of the needs of the people we support and their rights as an individual.</li>
<li>Demonstrable successful experience of working as part of a team.</li>
<li>Knowledge of Health and Safety practice, First Aid and Fire procedure, Manual Handling - Desirable
</li>
<li>NVQ 2/Diploma in Care or equivalent qualification - Desirable
</li>
<li>Previous experience of working in a care setting and with people who have a disability or are vulnerable - Desirable
</li>
<li>Previous experience of running group activities - Desirable
</li>
</ul>Reward and BenefitsOur values and support for one another is intrinsic to everything we do and will be a key priority within the assessment for this post. We care hugely about wellbeing, allowing time for a good work/life balance, and developing our team to be the best they can be. Alongside this, we also offer the below benefits.<ul>
<li>Maternity, paternity, dependency, and adoption leave.</li>
<li>Training and development opportunities, including apprenticeships and personal development.</li>
<li>Access to a generous, defined benefit pension scheme, 21.37% employer contribution</li>
<li>Eligible to apply for a Blue light card</li>
<li>Discounted membership at selected local sports and fitness centres.</li>
</ul>For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our<a href="https://www.westsussex.gov.uk/jobs/rewards-and-benefits/" target="_blank">Rewards and Benefits</a> page.How to applyUpload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you refer to the key skills listed in the job description. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our <a href="https://www.westsussex.gov.uk/jobs/help-applying-for-jobs/" target="_blank">application help</a> page. Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Casual Support Worker

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.The Adult Education Service is part of Coventry City Council. &nbsp;We provide a wide range of courses for Coventry residents age 19+ and much of our provision is targeted at people with the highest levels of need.&nbsp;We offer long courses in English, maths, English for Speakers of Other Languages (ESOL), ICT/Digital and vocational subjects such as Early Years, along with provision for adults with learning disabilities. &nbsp;We also offer a very wide range of short community courses in arts, crafts, music, dance, exercise, fitness and family learning. &nbsp;In addition, we run a highly supportive study programme for young people.Our work-based learning offer includes Apprenticeships in the following subject areas:&nbsp;<ul>
<li>Nursery Workers</li>
<li>Teaching Assistants</li>
<li>Leadership/Management; and&nbsp;</li>
<li>Customer Care.&nbsp;</li>
</ul>We also provide courses for adults who are seeking work via the Council’s Job Shop.&nbsp;Our main base is at Southfields Old School, CV1 5EJ, with provision delivered at around 25 other sites within Coventry, mostly in areas of highest need.We welcome applications from anyone who wants to make a difference to the lives of people in Coventry. &nbsp;Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? As a learning support assistant you will support adult learners with a disability, learning difficulties or pre-literacy needs to fully access learning. Working under the direction of a tutor you will work with small groups/individuals to enable learners to progress in their English for Speakers of Other Languages (ESOL) courses, achieve qualifications and move on in their lives.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? We are seeking a flexible and experienced person with knowledge of the diverse needs of English for Speakers of Other Languages (ESOL ) learners. We are looking for someone with a passion for improving the lives of those most in need; someone who has a positive attitude to equality of opportunity. You will need to be adaptable to meet changing learner needs and be prepared &nbsp;to work in different venues across the city supporting different learners, tutors and classes.Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note,&nbsp;an online search may form part of this recruitment process.If you need help or support to complete your application, please visit our&nbsp;<a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): W/c 7th and 14th of July.About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Learning Support Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6608/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6609/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6610/Wirral_Jobs_-_Application_Stage_-_fv.pdf" target="_blank">Wirral_Jobs_-_Application_Stage_-_fv</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6611/VRP_IT_Support__Libraries__220511.pdf" target="_blank">VRP_IT_Support__Libraries__220511</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6612/VRP_Local_Family_History__Libraries__220511.pdf" target="_blank">VRP_Local_Family_History__Libraries__220511</a></li></ul>

Please apply online by clicking the link below



The Council is seeking enthusiastic, committed individuals who would like to volunteer and support the staff with a number of roles.
<ul>
<li>IT</li>
<li>Family History</li>
</ul>
If you wish to apply for this role please download and complete the below Volunteer Application form and send to <a href="mailto:libraryvolunteers@wirral.gov.uk" target="_blank">libraryvolunteers@wirral.gov.uk</a>
Should you wish to discuss informally, please contact Elaine Wilson via email: <a href="mailto:elainewilson@wirral.gov.uk" target="_blank">elainewilson@wirral.gov.uk</a>

Wirral Metropolitan Borough Council

Library Volunteer (IT/Family History)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6578/Children_s_Residential_Support_Worker__Waking_Night__JD.pdf" target="_blank">Children_s_Residential_Support_Worker__Waking_Night__JD</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Children’s Residential Support Worker – Waking Night
Wokingham Borough Council has a range of fantastic opportunities for established, or aspiring Children’s Residential Support Worker’s to join our brand-new residential children’s home.
As a Children’s Residential Support Worker, you will be a crucial part of the team providing a professional, child-centered service in accordance with the relevant regulations, legislation, and policy and procedures.
You will take on the role of a corporate parent, ensuring the welfare and safety of children and young people, and provide high-quality support to ensure the best outcomes.
We have a number or roles available, so we are interested in hearing from candidates who are experienced support workers with a children or young people background, as well as those who have the transferable skills and drive to make a positive difference in the lives of young people.
We can provide ongoing support and training, as well as the option to complete your QCF Level 3 once your probationary term is successfully completed.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 27 days (rising to 32 days after 5 years continued local government service), plus Bank Holidays (Pro Rata)
⭐ An excellent local government pension scheme
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ A range of local &amp; lifestyle discounts
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐ And much more
Key Responsibilities
<ul>
<li>To take on the role of a corporate parent, providing our children and young people with love and direction.</li>
<li>The ability to connect with and build meaningful relationships with children and young people who have had complex early lives.</li>
<li>To take immediate action when the welfare or safety of children or young people is at risk.</li>
<li>Delivery of high-quality support and guidance in order to promote the best outcomes possible for children in placement.</li>
<li>To be flexible and willing to support the smooth running of the home.</li>
<li>To be able to support children and young people to feel safe in their home and support their settling during the night.</li>
<li>To take pride in the environment that the children and young people live and support the home in always looking its best.</li>
</ul>
Candidate Requirements
<ul>
<li>Professional qualification in (recognised and current) QCF Level 3 in Residential Childcare, or equivalent. Or willingness to work towards this within the statutory timescales.</li>
<li>The ability to engage with children and teenagers who have complex emotional needs.</li>
<li>2 years’ experience in Social Care is desirable.</li>
<li>Ability to work the required shift patterns including weekends, overnights, late shifts and bank holidays.</li>
</ul>
For an informal discussion, please contact Diana Reid - <a href="mailto:diana.reid@wokingham.gov.uk" target="_blank">diana.reid@wokingham.gov.uk</a> or Isabel Prinsloo - <a href="mailto:isabel.prinsloo@wokingham.gov.uk" target="_blank">isabel.prinsloo@wokingham.gov.uk</a>&nbsp;
Closing Date: Sunday 27th July 2025, 11pm
Interview Date: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.&nbsp;All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.&nbsp;

Wokingham Borough Council

Waking Nights - Children's Residential Support Worker

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5654/Customer_Service_Officer__Contact_Centre__JD.pdf" target="_blank">Customer_Service_Officer__Contact_Centre__JD</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



Be a Voice for the Liverpool City Region! Part-Time Customer Service Heroes Wanted!
Do you love helping people and solving problems? Are you passionate about the Liverpool City Region? Then this is your chance to make a real difference!
The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre.
As the first point of contact for our community, you'll be the friendly voice and helpful hand that people rely on.
This is a part time role working 20 hours per week working 4pm to 8pm Monday to Friday. 
About the Role
<ul>
<li>•‍Handle a variety of customer inquiries via phone, email, and social media with a positive and helpful attitude.</li>
<li>•‍Take ownership of customer queries and provide timely, accurate, and satisfactory resolutions.</li>
<li>•‍Be a champion for excellent customer service, putting the customer at the heart of everything you do.</li>
<li>•‍Contribute to a high-performing team, working collaboratively to achieve team goals.</li>
<li>•‍Adapt to the individual needs of each customer, providing a personalised service.</li>
</ul>
 About the Person
<ul>
<li>•‍Previous experience in a customer service or contact centre environment.</li>
<li>•‍A passion for customer service and a 'can-do' attitude.</li>
<li>•‍Excellent communication and interpersonal skills.</li>
<li>Competency in IT systems and applications (including Microsoft Office Suite).</li>
<li>•‍Ability to work well within a team and on your own initiative.</li>
<li>•‍Commitment to learning and development.</li>
</ul>
 Bonus Points
<ul>
<li>•‍Experience of digital customer service (social media, chatbots, web forms) is desirable.</li>
<li>•‍Knowledge of working within established policies and procedure to comply with Governance and Audit Standards within BACS, PCI DSS and GDPR would be advantageous. 
</li>
</ul>
Why join us? 
<ul>
<li>•‍Be part of a team that makes a real difference in the Liverpool City Region community.</li>
<li>•‍Opportunity to develop your customer service and communication skills.</li>
<li>•‍Work in a supportive and collaborative environment.</li>
<li>•‍Contribute to a sustainable environment by promoting digital solutions. 
</li>
</ul>
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting. 
<ul>
<li>•‍Previous experience working in a customer service or Contact Centre environment</li>
<li>•‍Competent &amp; proficient in all current IT systems and applications including Microsoft Office Suite e.g. Word, Excel, Outlook, MS Teams&nbsp;</li>
<li>•‍Strong Customer focus by demonstrating corporate behaviours, including putting the customer first, being action focused and demonstrating respect </li>
</ul>
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind. 
Staff benefits 
<ul>
<li>•‍Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•‍Flexible and hybrid working</li>
<li>•‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•‍Automatic enrolment to our Westfield Health Programme</li>
<li>•‍Corporate discounts at council-owned gyms</li>
<li>•‍Bike to Work Scheme</li>
<li>•‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Service Officer (Contact Centre)

Job Title: Automation Developer Starting Salary: £37,035 opportunity to progress to £40,476 per annum (pro rata for part time) – pay award pending Hours: 37.0 Location: Stevenage/Hybrid&nbsp; Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Are you passionate about automation and innovation? Do you thrive in a collaborative environment and excel at independent working? Hertfordshire County Council (HCC) is looking for an enthusiastic Automation Developer to join our General Applications Team. Be part of a forward-thinking group that drives digital transformation and delivers cutting-edge automation solutions, enabling real impact for the organisation and career growth for you!<h4>About the role</h4>The purpose of this role will be to create and maintain bespoke automations using the preferred tool as selected by HCC. You will assist with any new initiatives or projects where automation will play a role for HCC’s future.&nbsp; You will be responsible for working with HCC’s wide-ranging departments and service delivery teams to&nbsp;build automation solutions following specifications and solution designs that have been provided.You will take ownership of and resolve any incidents as and when they are reported. Alongside this you will contribute to project meetings and work with Project Managers and the business to provide robust, future-proof and bespoke applications that follow the standards set out by HCC.<h4>About you</h4>Essential:<ul><li>Efficient scripting and programming</li><li>At least 18 months’ experience in automation tools such as MS Power Automate, Robotic Process Automation (RPA)</li><li>Version control; familiarity with source code control (e.g., Git) </li><li>Problem solving and critical thinking; analytical skills and debugging skills</li></ul>Desirable:<ul><li>Software development lifecycle experience with methodologies such as DevOps, Agile</li><li>Advanced programming in multiple languages</li><li>Database management; knowledge of working with SQL databases </li><li>Cloud technologyskills, such as AWS, Azure, and Google Cloud Platform</li><li>Experience with Microsoft Dynamics 365</li></ul>The General Applications Team is supporting an organisation-wide transformation programme, focused on maintaining quality service provision by the most efficient means. In this role, you will be developing automations that contribute to making people’s day to day work more efficient, enabling staff to concentrate on more complex issues and, in turn, improve Hertfordshire residents’ lives. If you would like to make a difference to both the working day of HCC staff and the residents of Hertfordshire by providing great automation solutions then this job is for you!We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP10 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Hannah.Sheffield@hertfordshire.gov.uk" target="_blank">Hannah.Sheffield@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 17th and 18th July 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Automation Developer

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An exciting opportunity to join Brent as an Advisory Teacher for Children and Young People with a Vision Impairment.
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Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
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The Post This is an exciting opportunity to join our Vision Impairment Service which is committed to meeting the needs and reducing the barriers faced by children and young people with a vision impairment, as well as supporting their families and others who work with them. We are particularly interested in a teacher who would be keen to work with children in primary/secondary settings and ideally have experience in teaching Braille, but very much welcome applications from all teachers who are interested in working with children with a vision impairment.
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A mandatory qualification in vision impairment or multi-sensory impairment is desirable but support will be offered for an experienced and committed teacher wishing to train for the mandatory qualification (QTVI). For an informal discussion about this post please contact Tina Murray, SEND Outreach Service Manager, on&nbsp;<a href="mailto:tina.murray@brent.gov.uk" target="_blank">tina.murray@brent.gov.uk</a>&nbsp;&nbsp; &nbsp;
The Person
The post-holder will hold the mandatory qualification to teach either visually impaired or multisensory impaired children or have extensive experience in teaching children with special educational needs and willing to study for the mandatory qualification (QTVI). We are looking for someone who can empathise with parents and support them in a practical way. The person appointed will have the necessary skills to train educational staff and influence them in their practice. They will have excellent interpersonal skills and a passion for helping children and young people to fulfil their potential.&nbsp;
Closing date: 7 July 2025 (23:59)

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Additional Information&nbsp;&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. &nbsp;
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>. &nbsp;
Brent has a positive approach to flexible working. &nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>

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