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Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

Would you enjoy a role where you make a meaningful impact in your community? If so, we invite you to become a part of our dedicated Housing Solutions team.

As the demand for housing services continues to grow, we are expanding our team and seeking individuals who are committed to preventing homelessness and providing vital support to those in need.

As a Housing Solutions Officer, you will play a crucial role in assisting individuals and families facing housing crises, working tirelessly to find sustainable solutions and prevent homelessness before it occurs.

What sets us apart is our newly introduced career framework, designed to enhance the career development and pay progression for Housing Solutions Officers. This framework offers a clear pathway for professional growth and development, ensuring that you have the support and resources you need to thrive in your role and make a lasting difference in the lives of others.

The starting grade and salary will be dependant on your skills, experience and knowledge and will be matched to the most appropriate role profile.

If you are ready to embark on a rewarding career where you can truly make a difference, we encourage you to apply for our Housing Solutions Officer position today. Together, we can build a brighter future and ensure that everyone in our community has a place to call home.

We are looking to recruit to three full-time posts and one part-time (18.5hrs per week) post. As part of your application, you’ll be able to select your preference. This won’t affect whether you’re shortlisted.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interview for this role will be held on 3 August 2026

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• The overall role responsibilities will depend on what level you join us at.
• You will be preventing homelessness by providing housing advice and assistance to people facing homelessness and carrying out homelessness prevention/relief work.
• This could involve providing customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personal housing plans.
• Our more experienced Officers will manage a wide range of complex cases, establishing ongoing relationships with service users to successfully prevent or relieve homelessness.
• Officers work jointly with other services and partners to prevent homelessness and lead, attend and manage multi professional meetings when appropriate.
• You will carry out visits and complete appointments in the home and all appropriate locations to ensure prompt assessment of cases to prevent homelessness, sustain accommodation or seek alternative solutions.

Ideal Candidate

For our entry level Officers, we are looking for

• An understanding of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation.
• An understanding of Safeguarding, Care Act assessments and requirements.
• Awareness of the Welfare Reform Act and housing allocations as covered by the Housing Act 1996 Part VI and Part VII.
• An understanding of current issues affecting social housing and private housing provision, and of range of housing options and homelessness prevention approaches.
• Evidence of creative problem solving, involving difficult situations.
• Written and verbal communication skills, with ability to provide negotiation and the ability to work collaboratively with other services and partners.

From a more experienced Officer, we are looking for

• A good level of understanding of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation.
• An understanding of Safeguarding, Care Act assessments and requirements.
• A commitment to CIH or other qualification related to housing/homelessness completed (level 2 or level 3).
• The ability to support the development of less experienced colleagues by completing peer-reviews: decisions, correspondence, or personal housing plans. Undertake case reviews with a less experienced office.
• Ability to act as a mentor, providing guidance and support to less experienced employees, recognising issues and resolves them.
• Ability to contribute to the promotion, development, and implementation of alternative initiatives to ensure the service is operating under best value to achieve a reduction in homelessness cases and ensure it is adapting to the needs of the customer.
• Demonstrate ability and competence in assessing cases independently without reference to a Deputy Manager.
• Lead on specialist areas of work as appropriate seeking resolutions to problems independently.

As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short bookletWhat makes us Milton Keynes City Council, see attached.