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Job Title: Driver - Passenger Transport/Dial a Ride
Starting Salary: £13.06 per hour progressing to £13.26 an hour - pay award pending
Hours: 37
Location: Hertfordshire - various locations
Contract Type: Permanent/Variable
Directorate: Growth & Environment

Passenger Transport provide essential, safe and supported transport for vulnerable residents who cannot travel independently. Their work ensures that people can access education, social care, healthcare and community services.

This role involves collecting people safely from their homes and transporting them to day centres or places within the community with professionalism and care. You will assist passengers with mobility and boarding, using ramps or lifts where required, and support them with dignity throughout their journey. As a caring first point of contact, you’ll naturally monitor passenger wellbeing and communicate any concerns appropriately. You will also complete essential vehicle safety checks to ensure the vehicle remains clean, safe and road‑ready, before returning passengers home at the end of their journey with the same level of care shown at pick‑up.

Essential criteria:

• Full, valid driving licence with full D1 entitlement.
• Experience or strong ability to work with vulnerable adults and people with disabilities, including supporting those with mobility or health needs.
• Strong communication and interpersonal skills, to liaise effectively with service users and other professionals.
• Reliable, punctual and able to work independently.
• Awareness of safeguarding and duty of care, with the ability to observe, respond to and report concerns about passenger wellbeing.
• Ability to carry out daily vehicle safety checks and maintain cleanliness, safety equipment and reporting of defects.
• Basic cash‑handling skills, such as taking payments and recording transactions.
• Physically fit with the ability to assist passengers safely, including supporting mobility and handling equipment.

Dial‑a‑Ride, you will play a key role in transporting vulnerable residents across Hertfordshire who cannot use conventional public transport. You will ensure every passenger receives excellent service, from support with boarding to safe arrival at their destination.

The role involves driving accessible minibus vehicles, following scheduled routes, and maintaining the highest standards of safety and professionalism. Duties include providing a safe, friendly, reliable door‑to‑door transport service for elderly and disabled residents; assisting passengers on and off the vehicle, including wheelchair users, while securing mobility equipment and seatbelts. Driving accessible vehicles to a professional standard while maintaining safety checks and legal compliance. Completing daily vehicle checks and reporting maintenance issues; collecting and depositing passenger fares; and maintaining accurate journey records while promptly reporting any incidents or hazards to the duty manager.

Essential criteria

• A full, unrestricted D1 licence is essential and experience driving both manual and automatic vehicles.
• A confident and safe driver with empathetic and professional approach.
• Able to support passengers with varying mobility needs with dignity and patience.
• Comfortable working independently and following scheduled routes.
• Reliable, customer focused and committed to helping residents in the community.
• Reliable, punctual and able to work independently to assigned shifts and timings.
• Willingness to undertake mandatory training, including moving & handling, disability awareness and first aid.

HertsLynx, isHertfordshire’s on‑demand bus service, providing flexible transport in rural and less well‑served areas.
Passengers book journeys via an app, website, or phone rather than using fixed routes or timetables.
The service groups bookings together to plan efficient routes in real time.
HertsLynx improves accessibility, reduces car dependency, and makes better use of public transport resources.

Essential criteria

• A full, unrestricted D1 licence is essential and experience driving both manual and automatic vehicles.
• A confident and safe driver with empathetic and professional approach.
• Comfortable working independently and following scheduled routes.
• Reliable, customer focused and committed to helping residents in the community.
• Reliable, punctual and able to work independently to assigned shifts and timings.
• Willingness to undertake mandatory training, including moving & handling, safeguarding and first aid.
• Driving assessment required.

Currently recruiting for:

• Dial a Ride Service - Borehamwood
• Passenger Transport - Berkhamsted & Dacorum
• Hertslynx - North East Hertfordshire & Stevenage
• Relief Driver/Attendant - Hertfordshire South West, Watford area

If there are no vacancies in your preferred team/location, please continue to make an application and we will add you to a waiting list. You will be contacted when vacancies become available to see if you are still interested in Driving for Hertfordshire County Council.

For more information about each of these roles please visit our Driving jobs in Hertfordshire page

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Operational Services, level 4 job profile. Please locate this via:

Job profiles - Operational services

To hear more about this opportunity please contact kelly.smith@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: We will be interviewing candidates on a rolling basis as and when suitable applications are submitted.

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.