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Full Time, Permanent – Not open to job share/part time working

Location: This post is open to Hybrid (office and home) working arrangements.

Bristol City Council is seeking an Application Support Officer. The role is responsible for providing reliable, effective application support for the core systems used within the Revenues and Benefits service areas.

This is an exciting opportunity for experienced application support professional’s looking to take the next step to a support officer role within a large and complex organisation, supporting high-profile services that make a real difference to Bristol’s communities.

Reporting to the Application Support Lead/Senior, you will provide application support and administration for a variety of business line applications utilised by a large service area that administers Council Tax, Non-Domestic Rates, Business Improvement Districts (BIDS), Housing Benefit and Council Tax Reduction. Knowledge of the specific applications utilised is welcome but not necessary, however you must have an understanding of one of the business areas mentioned above. The team is the bridge between the business, the IT technical teams and the suppliers.

The role is varied and includes some complex routine activities. These activities include scheduling and processing of Revenues and Benefits batch work for recovery, Housing Benefit Subsidy/Payments, and operational teams’ workflow as well as maintenance of automated data processing amongst other tasks. The team receives a number of upgrades to existing software each year. The role includes co-ordinating/undertaking release upgrade testing including bug fixes, new and existing functionality.

You will be highly motivated and organised, as you will be juggling many demands on your time to meet tight deadlines. You will be working in a supportive team where teamwork is an important part of the role as is attention to detail and stakeholder/customer communication. The team are continually improving the applications we support making them more efficient by reducing manual intervention. You will be involved in such improvements.

You will be pivotal to our annual billing processing taking place between February and March, leading on specific areas such as Council Tax (211,000 residential properties), Non-Domestic Rates (17,000 businesses) billing and roll over, Housing Benefit/Council Tax Schemes and Reduction as well as Business Improvement District schemes billing and roll over taking place annually between September and November.

Further details of the essential criteria, accountabilities and responsibilities of the role can be found in the person specification and job description.

Please note some out of hours working (weekends) throughout the year is required for the posts.

Please note that this role is subject to a Basic DBS check.

Sponsorship is not available for this post.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Shortlisting will take place week commencing 27th July with interviews held between 6th and 7th Aug 2026.

If you like to discuss the role, please contact Michelle Edmonds (Application Support Lead) michelle.edmonds@bristol.gov.uk for an informal chat.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.