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Job Title: Transport Officer
Starting Salary: £27,694 progressing to £31,022 per annum per annum
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Childrens Services

About the team

The SEN Transport team is part of the Admissions and Transport Service. Officers work closely with some of Hertfordshire’s most vulnerable young people and their families, schools, colleges and internal & external partners to individually assess applications for transport for children and young people (up to the age of 25) with Education Health Care Plans (EHCP).

The role requires working with an individual caseload within a cohesive and supportive team. Requirements include the ability to work well under pressure, work within tight deadlines, the ability to interpret and implement transport policies successfully and consistently, and excellent written and oral communication skills.

The role also includes regular contact with schools, parents and other professionals and working closely with the Contracts Management team who are responsible for arranging the transport contracts.

About the role

You will work with your own caseload/area, assessing home to school transport eligibility. Regular conversations with families and internal and external teams are required.

The role requires excellent customer service and the ability to work consistently to a high standard.

Confidence in advising on phones is needed and a competence in using Microsoft packages, and familiarity with IT.

You can make a real difference to young people with an Education Health and Care Plan (EHCP) in helping them to access education whilst following Home to School policies.

About you

Essential:

• Excellent communication skills to be able to support and advise parents/carers, as well as to work with a wide variety of professionals and other agencies.
• Demonstrable skills in dealing with complex queries
• Evidence of working successfully within a team.
• Organised, methodical, and able to manage and prioritise your own workload, while supporting colleagues and remaining calm under pressure and meeting multiple deadlines.
• Competent with ICT packages e.g., word processing, spreadsheet, databases, and email, able to produce accurate reports and statistical information. Good level of numeracy.
• Educated to A Level or equivalent, with a minimum GCSE Grade C in English and Maths or be able to demonstrate equivalent level of achievement through work.

Desirable:

• Demonstrable skills in analysis, problem solving and research to achieve realistic solutions whilst remaining within policy.
• Evidence of working with families and young people with SEND
• Able to travel to Stevenage

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

To hear more about this opportunity please contact Amanda Ruff amanda.ruff@hertfordshire.gov.uk

Interview Date: 20th or 21st August tbc

This job role is Level 7. Please locate the job profile here:

Job profiles - Community services

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.