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Lead Artificial Intelligence Products Manager £60,702-£73,698 (SMR-A)&nbsp; Newham Dockside, London Please attach your CV and a supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. &nbsp; About Us&nbsp; Newham is a place that is full of potential and brimming with energy and talent. Proud to be one of the youngest and most diverse boroughs anywhere in the UK, 72% of our residents are from ethnically diverse communities, speaking over 220 languages and our population of 351,000 is growing at a rate of 14%, the third highest rate of growth in London.&nbsp; In recent years we have seen unparalleled levels of investment, growth, and interest in our Borough, but for all our successes, Covid-19 laid bare the endemic inequality that exists in our borough and how now, the&nbsp;Cost of Living&nbsp;crisis is&nbsp;exacerbating&nbsp;that.&nbsp;That’s&nbsp;why we are working towards Building a Fairer Newham, focused on economic security, health,&nbsp;equality&nbsp;and the environment.&nbsp;&nbsp; About the Role&nbsp; Newham offers a unique and exciting opportunity to build your career, and as Lead Artificial Intelligence Products Manager within the Digital, Data and Service Design service, you will play a pivotal role in driving the development, evaluation and responsible management of AI-powered tools throughout the organisation.&nbsp; You will take ownership of the strategy and roadmap for AI products, leading the technical assessment of off-the-shelf AI solutions to determine their suitability for specific service areas, and overseeing their integration into existing systems and workflows. Your remit includes implementing and managing AI applications to ensure alignment with our service goals, user needs and technical standards, as well as leading on AI-related data governance to guarantee compliance with ethical, legal and organisational standards.&nbsp; You will deliver our AI strategy underpinned by robust policies, governance frameworks and best practice guidance, ensuring safe, effective and transparent deployment of AI across the organisation.&nbsp; Additionally, you will promote AI literacy and responsible innovation by guiding, training and sharing best practices within teams, while forging strong relationships with senior managers to support the delivery of AI products relevant to our services. About You&nbsp; You possess a strong understanding of the product management profession and skills, coupled with substantial experience in product thinking and the product development lifecycle. Your knowledge extends to AI and machine learning technologies, with practical expertise in deploying and managing solutions within cloud environments, and a sound grasp of core AI frameworks such as Large Language Models (LLMs), Retrieval Augmented Generation (RAG), Prompt Engineering, and AI Builder.&nbsp; You are well-versed in data protection legislation and regulatory frameworks, particularly as they pertain to sensitive and personally protected information, and you understand the unique challenges of service delivery, data requirements, and stakeholder engagement within local government or similar public sector contexts. You are adept at evaluating and selecting suitable AI technologies for specific use cases, including Microsoft products such as Azure OpenAI, Azure AI Builder, Copilot Studio, and Teams Premium. Your skill set includes accurately identifying business requirements, managing products and services to deliver ongoing insight and value for staff and residents, and translating stakeholder needs into clear technical requirements for development teams.&nbsp; You have strong negotiation and communication skills, enabling you to influence Council decisions and processes, and effectively engage directors and senior managers to meet evolving performance reporting needs. With a proven track record in leadership and management, particularly within governance and AI-focused settings, you have successfully mentored teams and collaborated with Digital, Data and Technology teams, senior managers, and external partners.&nbsp; Your experience encompasses the full lifecycle of AI solutions, from conception and deployment to implementation and support, as well as designing and overseeing AI governance frameworks to ensure compliance with regulatory standards.&nbsp; You are also experienced in building positive stakeholder relationships and are adept at negotiating and influencing on complex or sensitive matters, defining product strategies, developing roadmaps, and coaching others in product management.  Benefits&nbsp; <ul><li>Flexible working arrangements including offices in Dockside and working from home.&nbsp;</li> <li>Generous pension allowance (with employer contributions of up to 8%)&nbsp;</li> <li>Access to Newham Rewards employee benefits scheme&nbsp;</li> <li>Employee Assistance Programme&nbsp;</li> <li>Eye test and Flu vouchers&nbsp;</li> </ul> If you have any&nbsp;questions,&nbsp;please contact&nbsp;Arsalan Engineer, Head of Data and AI IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.&nbsp; Please view JD here closing date: 27th January 2026 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Lead Artificial Intelligence Products Manager

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamThe Regulatory Compliance team is part of Regulatory Services, a shared enforcement service across Kingston and Sutton.&nbsp; The team provides high quality technical support services for a range of statutory functions including Licensing, Environmental Health and Trading Standards.&nbsp;&nbsp;About the Role and Our Ideal CandidateAbout the roleThe Regulatory Compliance Team Manager is responsible for ensuring the smooth running of the data management system (IDOX). They have direct line management of 3 Regulatory Compliance Officers who provide technical and administrative support to the wider service. The role includes<ul><li>Responsibility for managing the IDOX system, ensuring integration with other council ICT systems</li></ul><ul><li>Writing reports to extract information and data for statutory returns, freedom of information enquiries and to help shape the future work of the service</li></ul><ul><li>Working with the wider service to implement improvements in processes</li></ul><ul><li>Providing new user and refresher training to Idox users, regularly liaison with users and provision of information (process notes, FAQs etc.).&nbsp; Enabling users to self-serve to resolve common issues/requirements and assist where more technical input is required</li></ul><ul><li>Managing a team of officers to provide advice and information to service users and high quality technical support&nbsp;</li></ul><ul><li>Managing their own caseload in support of the team</li></ul>About youAs an enthusiastic, organised person with a passion for providing good customer service you will take pride in motivating your team and have a desire to continuously improve systems and ways of working.&nbsp; You will provide accurate, timely and high quality support to the service, providing data and information across both councils to help shape future service provision and drive forward service improvements.&nbsp;To effectively do this you will need knowledge and experience of IDOX uniform as well as MS Access reporting tools.&nbsp; Experience of working within an Environmental Health, Trading Standards or Licensing team would be desirable.&nbsp;You must be organised, self-motivated and be able to work to tight deadlines demonstrating attention to detail and strong customer service skills.Experience of managing a team would be beneficial, however the team will provide support to those who are taking their first steps into a management role. Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Regulatory Compliance Team Manager

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We are looking for an experienced, improvement-focused manager to lead our Complaints &amp; Members Enquiries team. This is a key middle-management role with corporate reach helping to ensure complaints and Member Enquiries are handled consistently, lawfully, and with a strong focus on resolution, learning and service improvement. 
 
About the role 
 
You’ll lead a small team delivering high-quality corporate complaints and Member Enquiries work across the organisation (including coordinated complaints, statutory complaints and Ombudsman complaints). You’ll also work proactively with services to reduce avoidable complaints and escalation by improving customer experience and fixing root causes. 
 
This is a high-profile role with regular engagement with senior officers and elected members requiring strong judgement, confidence with data and performance reporting, and an ability to influence at pace. 
 
What you’ll be doing 
 
You will: 
 
 - Lead and motivate the team to deliver performance targets for Member Enquiries (MEQs) and complaints across corporate and departmental areas. 
 - Oversee corporate delivery for co-ordinated complaints, statutory complaints and Ombudsman complaints, including managing the Council’s relationship with the Local Government &amp; Social Care Ombudsman (LGSCO). 
 - Act as case management system product owner, working with services and Digital colleagues to improve automation, insight and system performance. 
 - Drive continuous improvement: redesign processes, strengthen governance, tackle non-compliance, and embed learning and action planning with services. 
 - Lead on analysis and reporting—spotting themes, causes and opportunities for improvement, and presenting insight to senior leadership and political forums (e.g. DMTs, briefings and boards). 
 - Horizon scan for best practice and legislative / policy change in the complaints and Ombudsman landscape, translating learning into practical operational improvements. 
 
What we’re looking for 
 
You’ll bring: 
 
 - Strong people leadership—able to coach, motivate and set clear expectations and performance standards. 
 - Extensive experience of complaint handling in a public sector (or similarly complex) environment, including statutory and Ombudsman complaints. 
 - Proven service improvement and change management capability with evidence of tangible results. 
 - Confidence using data and insight to drive improvement, produce clear reports, and present to senior stakeholders. 
 - Excellent stakeholder management skills, including an understanding of local government decision-making and the different roles of members and officers. 
 - Budget and resource management capability, with an eye on value, prioritisation and outcomes. 
 - A customer-focused, resolution-based mindset—and the ability to communicate clearly and courteously with residents in spoken English. 
 
Desirable: experience of digitally transforming access to services, particularly for customers who may need additional support or adjustments. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Lucy Nasby on 02081323001 for an informal discussion or to arrange a visit to the team. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Corporate Complaints & Member Enquiries Manager

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Service Manager for the Independent Reviewing Team Grade 11- Grade 11- £66378- £73602pa The post holder will be the operational lead for the delivery of statutory Independent Reviewing Officer Service ensuring they undertake their responsibility to monitor and improve the quality of social work practice in line with current legislation, guidance and good practice. The post holder will be the operational lead for the delivery of statutory Independent Reviewing Officer Service ensuring they undertake their responsibility to monitor and improve the quality of social work practice in line with current legislation, guidance and good practice.&nbsp; <ul><li>Ensure compliance with the statutory duties for the delivery of child protection, Child in Need, and Child in Care reviews.&nbsp;</li> <li>Provides strategic oversight, support and advice to operational services within the Starting Well Department Children’s social care in line with national guidance.</li> <li>Leads a robust child-focused service that contributes to keeping children in Havering safe and achieves improved outcomes by promoting high standards of practice in planning and reviewing arrangements for the protection and care of children. Implements, delivers and monitors practice under the Quality Assurance Framework (QAF) providing challenge and embedding practice improvements to ensure positive outcomes. This will include undertaking audits as necessary.&nbsp;</li> <li>Ensures compliance with relevant management information requirements for all national and local performance indicators and to establish plans to improve performance where required. This will include tracking team performance, weekly performance data and analysis and producing assurance reports for the Senior Management Team as delegated by the Head of Service for Practice or other senior leaders as required.&nbsp;</li> </ul> About You The successful candidate will be a confident and compassionate leader who demonstrates integrity, professionalism and a strong commitment to improving outcomes for children and families. You will be highly skilled in building respectful relationships, working systemically and influencing practice across a range of services and agencies, ensuring that the voice of the child remains central to all decision-making. Essential Qualifications and Experience <ul><li>A recognised social work qualification and current registration with Social Work England.</li> <li>Extensive post-qualification experience within statutory children’s services, including evidence of continuous professional development.</li> <li>Proven experience of working strategically and operationally at management level, with a track record of driving practice improvement and delivering positive outcomes.</li> <li>Demonstrable experience of managing complex change within large organisations and influencing service provision across partner agencies.</li> <li>Experience of chairing complex meetings and maintaining independence in escalating practice concerns, including liaison with CAFCASS in line with statutory guidance.</li> </ul> Key Qualities and Attributes <ul><li>Strong leadership skills with the ability to inspire, motivate and support a team of qualified and experienced social workers.</li> <li>Excellent communication skills, both written and verbal, with the ability to produce high-quality reports for a range of audiences including senior leaders.</li> <li>Ability to provide constructive challenge and professional advice to improve practice standards.</li> <li>A commitment to equality, diversity and inclusion, ensuring these principles are embedded in all aspects of service delivery.</li> <li>Resilience and adaptability to work effectively in a changing environment, embracing innovation and continuous improvement.</li> </ul> Non-Negotiable Qualities <ul><li>Child-centred approach with a relentless focus on safeguarding and improving outcomes.</li> <li>Professional integrity and independence in decision-making.</li> <li>Ability to work collaboratively while maintaining accountability for statutory responsibilities.</li> </ul> Commitment to the Council’s iCare values and behaviours in all aspects of work. Please view Job Profile here For an informal discussion about the post, please contact &nbsp;<a href="mailto:Charmaine.malcolm@havering.gov.uk" target="_blank">Charmaine.malcolm@havering.gov.uk</a> The closing date for the receipt of applications is 23.01.2026 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

4 Waste Management Jobs in Greater London