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Job Title: Digital Services Support Manager Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required from time to time Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews<h4>About the role</h4>We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basisYou will be responsible for:<ul><li>The day-to-day support of all applications, infrastructure and communications equipment</li><li>Management of Service Desk, 2nd and 3rd line engineers</li><li>Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you</li><li>Creating technical designs and specifications</li><li>Delivery of projects within timescales and within budget</li><li>The Incidents and Problems process for Digital Services</li><li>Being an active member of the Change Control Board, Service Reviews and Project meetings</li></ul>You will also be required to provide out of hours escalation support to the out of hours engineers every other week<h4>About you</h4>Essential &nbsp;<ul><li>Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4.</li><li>Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools.</li><li>Proof of management experience, setting objectives and performance management</li><li>Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability.</li><li>Experienced in implementing and maintaining change control processes to support stable and secure service delivery</li><li>Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement</li><li>This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available</li></ul>Desirable<ul><li>Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices</li><li>Experience working with SQL databases, including querying and data management.</li><li>Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features.</li><li>Demonstrated project management experience, including planning, execution, and stakeholder coordination.</li><li>Understanding of public sector procurement processes, including compliance and vendor engagement.</li></ul>Experience in asset management, including tracking, lifecycle management, and reporting.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Mark.Green1@hertfordshire.gov.uk" target="_blank">Mark.Green1@hertfordshire.gov.uk</a> for an informal discussion about the role.InterviewDate: to be confirmedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Hertfordshire County Council

Digital Services Support Manager

Job Title: Team Manager - Income &amp; Financial Assessments team Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We have an exciting opportunity for a motivated and experienced individual to join us as Team Manager for our Income &amp; Financial Assessments team. You’ll lead a team of around 40 staff, overseeing accurate assessments of financial contributions toward care costs. Reporting to the Head of Service or a Senior Manager, you’ll manage up to three Team Leaders, ensuring timely assessments, strong team performance, and effective staff support.<h4>About the role</h4>Main areas of responsibility includeLeadership: Provide clear direction and leadership to the Income &amp; Financial Assessment teams, aligning work with strategic goals.Service Improvement: Lead initiatives to streamline financial assessment processes and enhance debt recovery, with a focus on prevention.Process Design: Collaborate with experts to design services that meet user needs and improve operational efficiency.Communication &amp; Culture: Promote open communication and a strong customer service ethos across the team.Project Delivery: Lead service transformation projects, including process redesign, tech adoption, and staff development to improve reporting and performance.Partnerships: Build and maintain effective internal and external partnerships.Stakeholder Engagement: Manage enquiries from elected officials and key stakeholders with professionalism and insight.Prioritisation: Balance competing priorities while upholding the Council’s RISE principles.Legislative Knowledge: Apply a strong understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.The Income and Financial Assessment Team is undergoing a period of transformation of our processes and practice, maximising existing systems and encouraging digital solutions. You will have a vital role in leading a number of these initiatives<h4>About you</h4>Essential:<ul><li>Degree-level qualification or equivalent experience.</li><li>Leadership experience in a similar role, ideally within income or financial assessments</li><li>Experience in service planning and redesign to improve customer experience.</li><li>Understanding of social care principles and their application in financial processes.</li><li>Excellent communicator with a focus on customer service.</li><li>Track record of leading service transformation and using technology effectively.</li><li>Skilled in building collaborative partnerships with stakeholders.</li><li>Strong problem-solving and prioritisation skills.</li><li>Experience handling enquiries from elected officials and external stakeholders.</li><li>Committed to continuous learning and leadership development.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level Manager job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:jotham.wanyoni@hertfordshire.gov.uk" target="_blank">jotham.wanyoni@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: Week commencing 24 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Team Manager

Job Title: Fair Access Officer Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 15 Location: Stevenage Contract Type: Fixed Term until 31st March 2026 Directorate: Childrens Services<h4>About the team</h4>The Admissions &amp; Transport Team is a fast paced, dynamic service working within Childrens Services. The Fair Access Team sits within this department and secures school places for children who may have had a disrupted education or may have had difficulties in accessing an educational placement.<h4>About the role</h4>You will take responsibility for securing educational provision for a caseload of children who are reintegrating into school, and coordinating their support package.&nbsp;This is a high volume role where you will make full use of your negotiation, communication and professional skills to place children in appropriate education provision in accordance with Hertfordshire’s Fair Access Protocol.You will be working in partnership with schools and a range of other agencies to make a real difference to the outcomes for children.&nbsp;<h4>About you</h4>Essential:<ul><li>You will need experience of working with challenging/vulnerable young people within an educational environment.</li><li>You should have the ability to influence and work collaboratively with schools, and experience of successful liaison with senior school staff including Head Teachers.</li><li>Experience of effective and successful working in multi-agency settings and seeking solutions including the chairing of multi-agency meetings and constructing support packages for children with additional needs.</li><li>You will be confident, diplomatic and calm in sensitive situations (including discussing children’s disabilities or special needs with parents/carers) and resilient when dealing with complex issues and complaints.</li><li>You must be a proficient IT user - word processing, spreadsheets, databases and email, with good problem solving and analytical skills to produce and manipulate statistics and reports.</li><li>You will be educated to minimum A Level or equivalent, with a minimum GCSE Grade C in English and Maths or able to demonstrate equivalent level of achievement through work experience. Knowledge of legislation of school admissions, exclusions and education administration would be an advantage.</li></ul>Desirable:<ul><li>Driving licence and access to a vehicle - the ability to get to meetings within schools by car</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Deborah Roberts (<a href="mailto:deborah.roberts@hertfordshire.gov.uk" target="_blank">deborah.roberts@hertfordshire.gov.uk</a>)Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Fair Access Officer

<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Coordinator

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Regional Director – Education
Location: National, London/SE preferred Salary: Competitive – dependent on location and experience Contract Type: Full-time, permanent, year round
Are you a visionary leader with a passion for transforming education for children and young people? Kedleston Group is seeking an exceptional
Regional Director – Education to lead and inspire excellence across our network of specialist independent schools for children with special educational needs including autism spectrum conditions and social, emotional and mental health needs.
About the Role
As Regional Director, you will play a pivotal role in driving high standards across multiple schools, ensuring outstanding outcomes for pupils with autism spectrum conditions and associated emotional and mental health needs. You will lead with integrity, strategic insight, and a deep commitment to inclusive education.
Key Responsibilities
· Provide strategic leadership across a group of specialist schools.
· Drive continuous improvement in teaching, learning, curriculum, and pastoral care.
· Support and challenge school leaders to deliver exceptional educational outcomes.
· Lead professional development and coaching for senior staff.
· Collaborate with education and therapeutic teams to shape a relevant and impactful curriculum.
· Maintain strong relationships with stakeholders including parents/carers, governors, and external partners.
Person Specification
We are looking for someone who:
· Is qualified to degree level and holds QTS (or equivalent) and preferably holds NPQH.
· Has substantial leadership experience in SEN settings, across multiple schools and geographical areas.
· Demonstrates a track record of raising academic standards.
· Possesses deep knowledge of SEND education and curriculum development.
· Is a skilled communicator and motivator, with the ability to lead change and inspire teams.
· Has a strong understanding of national education policy and safeguarding.
Why Join Us?
At Kedleston Group, we are committed to improving the lives of children and young people through high-quality education and care. You’ll be part of a supportive, forward-thinking organisation that values innovation, collaboration, and professional growth.
Kedleston Group is committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including an enhanced criminal records disclosure.

Kedleston Group

Regional Director – Education

<h2>About the job</h2>We are looking for a Family Support Worker who 'Dares to be different’. You will play a crucial role in supporting our families and pupils to achieve their highest potential by providing timely and appropriate support in a friendly and professional manner. You will also be part of the Safeguarding Team as a Deputy Designated Safeguarding Lead.<h2>About you</h2>If you are passionate about supporting families please come and join our talented team.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659353&amp;ptId=12001" target="_blank">download: Family Support Worker JD Oct 25.pdf</a></li></ul>





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Luton Borough Council

Family Support Worker

<h2>About the job</h2>The Chiltern School aspires to be a forward thinking ‘Centre of Excellence’, where we put the pupils at the heart of all decision making. We endeavour to take a holistic approach, valuing the whole child.We are looking for Learning Support Assistant Level 1 staff. We can offer flexible working hours for this post.<h2>About you</h2>If you are passionate about education, have high aspirations for young people and you have the ability to engage pupils in motivating and creative learning, come and join our talented team.Please visit our website to apply using our application form.<h2>Application process</h2>* Please do not apply on this site *Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><ul></ul>

Learning Support Assistant Level 1

<h2>About the job</h2>We are looking for School Health Care Assistants to join us to assist pupils and staff deliver daily personal care and medical needs.<h2>About you</h2>This post would suit someone with experience in personal care and medical processes within a school setting with the ability to respond and communicate empathetically with children and young adults.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit our website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659332&amp;ptId=11999" target="_blank">download: Health Care Assistant Sept 25.pdf</a></li></ul>





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School Health Care Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0702/P2297_Financial_Transactions_Supervisor.pdf" target="_blank">P2297_Financial_Transactions_Supervisor</a></li>
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Financial Transactions Supervisor
£38,949 to £42,500 inclusive annual salary + up to 19.7 percent employer pension contribution.&nbsp; 
Permanent, full-time (37 hours per week) 
Flexible working options (including hybrid)
P2297
About the role
St Albans City and District Council is seeking a skilled Financial Transactions Supervisor to oversee accounts payable, receivable, and cash handling operations. You will supervise a small team, ensuring accurate and timely financial transactions and reconciliations. Key responsibilities include monitoring regulatory compliance, guiding team members, and improving procedures. Strong technical knowledge of financial systems, leadership experience, and the ability to interpret financial regulations are essential.
About you
You are a confident leader with a strong understanding of financial systems and practices. Your attention to detail ensures accuracy in financial transactions, and you’re skilled in reconciliations and compliance with regulations like VAT and financial legislation. You’re highly organised, able to manage multiple tasks, and support your team effectively, offering guidance and training where needed. Excellent problem-solving skills help you address complex financial issues, and you’re comfortable working with large data sets, using Excel to analyse and present financial information. Your communication and interpersonal skills enable you to work well with both financial and non-financial colleagues.
Whilst Local Government/Public Sector experience is desirable, this is not essential. You will be receiving support, training, and guidance to ensure that you settle in your role.
If you are enthusiastic, pro-active, proficient in using Excel, with strong attention to detail, with strong organisational and communication skills and if you are ready for a new challenge, we would love to hear from you!
Our team is friendly, and we work well together. Our office is based in St. Albans city centre, great location with excellent transport links, car park available and a short walk from the train station. It is <a href="https://www.enjoystalbans.com/" target="_blank">a great place to live and work</a>.
In addition to working within a great team and a comprehensive salary you will have access to:
<ul>
<li>28.5 days basic annual leave (increasing with service) + bank holidays.</li>
<li>Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions</li>
<li>Flexible working options</li>
<li>Staff Parking Permit</li>
<li>Reimbursement of professional fees</li>
<li>Comprehensive development and training</li>
<li>Discounted membership at selected local sports and fitness centres</li>
<li>Access to discounts and benefits via online platform</li>
</ul>
Additional Information
<ul>
<li>Disability Confident We are proud to be a&nbsp;<a href="https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer" target="_blank">Disability Confident employer</a>and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.</li>
<li>Safeguarding This post is subject to a Basic Disclosure Check.</li>
<li>English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/573013/english_language_requirement_public_sector_workers_code_of_practice_2016.pdf" target="_blank">Further information about the legal requirement can be found here.</a></li>
</ul>
<ul>
<li>A minimum of AAT Level 3 is required.</li>
</ul>
For an informal discussion, please contact Severin Pischl, Finance Manager – Systems and Controls on <a href="mailto:Severin.Pischl@stalbans.gov.uk" target="_blank">Severin.Pischl@stalbans.gov.uk</a>
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants.&nbsp;The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.&nbsp;
For full details and to learn more about us visit <a href="https://www.stalbans.gov.uk/jobs-and-careers" target="_blank">Jobs and Careers</a> or email <a href="mailto:recruitment@stalbans.gov.uk" target="_blank">recruitment@stalbans.gov.uk</a> or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: 30 November 2025
Interviews are scheduled for w/c: As soon as possible
NOTE:&nbsp; Interviews are conducted throughout the application process.&nbsp; We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

Financial Transactions Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0701/Housing_Register___Ressetlement_Officer_role_profile.pdf" target="_blank">Housing_Register___Ressetlement_Officer_role_profile</a></li>
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About Watford Borough Council Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy. At a glance • £1.4bn local investment happening – mix of public and private funding • 5 major development and regeneration projects happening • 3500 registered businesses • Higher than average working age population • Skilled workforce • Affordable local housing market • Home to many major international head offices The Role:- You will be providing administrative support to assess applications for the Council’s Housing Register, in line with the Council’s housing policies and procedures. Liaising with landlords, dealing with initial enquiries and supporting prospective tenants. Watford Borough Council is currently strengthening its housing service to meet the significant housing challenges faced by its residents. A strong focus will be managing demand for the Council’s Housing Services. What we are looking for:- The successful candidate will have the drive, to ensure the council meets its statutory duty. Key requirements include effective negotiation &amp; communication skills, the ability and motivation to solve problems, personal credibility and an approach that builds rapport and confidence. In return we are committed to supporting you to develop, both personally and in terms of your specialist knowledge. Sound exciting? Come and join our team, come and make a difference Successful applicants will need to attend our Assessment Centre Closing Date: 9am 19/11/25 Unfortunately late applications cannot be accepted. A DBS enhanced check will be carried out for this post. At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Housing Register and Resettlement Officer

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Service Team Leader

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Are you an enthusiastic and dedicated educator looking to make a real impact on young minds? We are seeking a motivated and inspiring Assistant Head Teacher to join our dynamic team and help shape the future of our children and young people. The role will commence in January 2026. 
What you’ll be doing:
<ul>
<li>Teaching an agreed number of lessons and undertaking all relevant duties of a class teacher while acting in that capacity.</li><li>Taking a leading role in the day-to-day management of the school.</li><li>Implementing, enforcing and exhibiting model adherence to all school policies and procedures.</li><li>Attending and contributing to all meetings of the staff cohort and the SLT.</li><li>Planning and chairing meetings where necessary.</li></ul>
What we’re looking for:
<ul>
<li>Qualified Teacher Status (QTS)</li><li>A relevant leadership qualification is desirable</li><li>At least one year of proven successful leadership and management experience in a school.</li><li>Experience of analysing data and using it to inform future practice.</li><li>Line management experience</li><li>Experience of leading on whole-school initiatives and raising standards that have impacted positively on pupils and teaching and learning</li><li>Experience of working with children with SEND and ASC is ideal but applications from those working in mainstream settings are very welcome</li></ul>
Why join us?
<ul>
<li>Annual salary reviews and enhanced pension contributions for qualified teachers.</li><li>Ongoing professional development opportunities.</li><li>A collaborative and dedicated team of professionals.</li><li>A rewarding and fulfilling role making a real difference to children's lives.</li></ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li><li>Discounts on retail, travel, and leisure through our benefits platform</li><li>Cycle to work scheme</li><li>Generous life cover</li></ul>
Who are we?
Mapesbury School is our new Special Educational Needs school in Cricklewood, Brent. Our small school supports children aged between 7 to 16 years with Autism and associated conditions who have not been able to access education in a mainstream or specialist setting and would benefit from an integrated therapeutic approach to education. Pupils will have an Education, Health and Care Plan (EHCP) but may not yet have a diagnosis, though they display traits of Autism and associated conditions.
Mapesbury School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

Assistant Head Teacher

Job Title: Driver Support Worker Starting Salary: £25,185 (£13.05 per hour) progressing to £25,583 (£13.26 per hour) per annum (pro rata for part time) Hours: 25 and 37 hours per week available Location: Hertfordshire Contract Type: Permanent Directorate: Adult Care Services Are you a confident driver with a caring nature and a desire to support others? As a Driver Support Worker, you’ll do more than just drive, you’ll help adults across Hertfordshire access our day services, where they can engage in meaningful activities, connect with others, and enjoy a change of scenery. Your role is key to supporting independence, wellbeing, and community inclusion—making every journey truly worthwhile.<h4>About the Role</h4>As a Driver Support Worker, you will:<ul><li>Hold a valid UK Driving Licence with Category D1 entitlement (typically present on licences issued before 1997 or obtained via an additional driving test).Ensure vehicles are roadworthy by conducting daily and weekly checks.</li><li>Support individuals with and without mobility equipment in and out of vehicles, using tail-lifts and ramps where necessary.</li><li>Assist with personal care tasks, including bathroom support, mobility aids, and dietary needs (training provided).</li><li>Participate in activities with the people we support, both on and off site.</li><li>Perform manual handling tasks, including bending, crouching, and kneeling.</li></ul><h4>About the Teams</h4>We have vacancies in the following locations:Borehamwood - Borehamwood Day Service - 37 hours per week<h4>About you</h4>Essential:<ul><li>A valid UK Driving Licence with Category D1 entitlement (please check before applying).</li><li>Previous experience driving larger vehicles and working as part of a team.</li><li>A person-centred approach to care, with a commitment to Equity, Equality, Diversity, and Inclusion.</li><li>Physically able to meet the demands of the role.</li></ul>If you’re looking for a role where every journey matters and every day brings the chance to brighten someone’s life, we’d love to hear from you. Join our dedicated team and help create meaningful moments for adults across Hertfordshire—one ride at a time.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC4 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:ed.davis@hertfordshire.gov.uk" target="_blank">ed.davis@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: This is an ongoing advert, and interviews will be arranged as and when applications are receivedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Driver Support Worker

Job Title: SEND EHC Coordinator Location: Hemel Hempstead or Stevenage with travel across Hertfordshire Starting Salary: £34,434 pa with the opportunity to progress to £37,280 per annumHours: 37 per week Contract: PermanentThings are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business.Do you want to make a positive impact and be part of that change? We’re continuing to invest in our statutory SEND workforce.<h4>About the role</h4>The Education Health &amp; Care Coordinator (EHC Coordinator) role is highly process-driven. The role involves managing and processing EHC plans within a complex legal framework to tight timescales. It involves implementing legal requirements as part of a meticulous review of documents, then creating, reviewing and amending plans. Whilst the role does involve communication and ongoing dialogue with practitioners, parents and carers, this is primarily related to statutory processes. The role involves virtually no direct interaction with children or young people.Being an EHC Coordinator, you’ll be delivering casework that coordinates professionals across education, health and care as well as the family, to deliver EHC assessments, plans and reviews to time and high quality, with a focus on improving outcomes for children and young people.​ This includes:<ul><li>Developing the highest standards of achievement and inclusion for children and young people with SEN through effective casework within the policy and budget framework of the Council, ensuring a focus on preparing for adulthood from the earliest ages.​</li><li>Taking responsibility for the preparation of information for parents, children, young people and schools, which provides the right information at the appropriate time, in a simple to use way, which engages partners in understanding what our responsibility is to children, families and schools. ​</li><li>Managing and processing statutory casework within legal and internal timelines ​</li><li>Working collaboratively with professionals across education, health and care services​</li><li>Ensuring effective case management, integrated working practice and successful outcomes for children.​</li><li>Participating in resource decisions, taking the lead where appropriate, for example decision making processes relating to whether or not assessment or plans are written, or whether specialist provision is agreed, ensuring that resource decisions are in line with local authority policies, procedures and eligibility criteria. This could include chairing or attending panel meetings.​</li><li>Participating, as required, in a range of meetings with other professionals and​parents/carers in relation to individual children with complex needs, including representing Children’s Services at annual review, chairing reviews, attending and chairing multi-agency meetings as appropriate.​​</li><li>Contributing to the development of policy, procedures and provision for children with SEN children’s needs, which includes maintaining an up-to-date knowledge relating to SEN casework, changes to national legislation and departmental policies, and supporting induction/training and support to all team members.​​</li><li>Inputting and maintaining accurate and comprehensive database records as required and participate in the Local Authority’s systems for monitoring and quality assurance for children and young people known to the EHC assessment and review team.</li></ul><h4>About the teams</h4>EHC coordinators will be aligned to one of several functional teams supporting either assessment processes, review processes or resolution and reconciliation processes.We have opportunities for you to specialise in:<ul><li>Early Years SEND: responsible for children age 0-5 (up to and including reception year) with an EHCP </li></ul><h4>About you</h4>Essential:<ul><li>Knowledge of the SEND Code of Practice and the Children and Families Act 2014.</li><li>Educated to A level or equivalent</li><li>Previous experience working with early years to deliver SEND provision or experience with other stakeholders including parents, education, care and health</li><li>Excellent communication skills</li><li>The ability to work to deadlines and under pressure</li><li>High level of literacy to support good case recording and quality EHC plans.</li><li>Hold a current driving licence and have access to a vehicle for work</li></ul>Desirable:<ul><li>Previous experience with casework management&nbsp;</li></ul>This job role is within the&nbsp;Health and Social Care Family, level HSC9&nbsp;job profile. Please locate this via:&nbsp;Job profiles - Health and social careBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

SEND EHC Coordinator

Job Title: Senior Communications Manager Starting Salary: 53,806 progressing to £59,496 per annum (pro rata for part time) Hours: minimum 18.5 per week; 3 days a week Wednesday - Friday Location: Stevenage with hybrid working opportunities; minimum 1 day in the office Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Our award-winning communications team is a strategic partner to the Chief Executive, Executive Directors, and the political administration to deliver a service that directly supports the delivery of our new Corporate Plan.You will be working in collaborative and evolving environment, advising the organisation’s most senior leaders. You will lead on communicating topics that make a real difference to our colleagues, residents and the communities we serve during a period of significant change for local government which will be both challenging and rewarding.<h4>About the role</h4>You will jointly lead a team focussed on delivering internal communications, change communications and high impact corporate campaigns to support Hertfordshire’s vision to create a ‘sustainable, inclusive and thriving Hertfordshire’.Key areas of focus include:<ul><li>Leading on internal communications and engagement for approx. 8,000 colleagues across all council departments.</li><li>Providing expert advice to the Chief Executive and senior directors across a broad range of subjects, including change comms and colleague engagement.</li><li>Promoting and encouraging the early integration of strategic communication in wider corporate and service strategies and plans.</li><li>Delivering high quality, complex integrated campaigns across varied channels.</li><li>Leading the delivery of a transformation communications strategy for significant change programmes.</li><li>Evaluating the effectiveness of communication against objectives. Review lessons learnt and compare with industry best practice to identify areas for improvement for future communication strategies.</li><li>Accountable for setting the direction and ensuring consistency of the Hertfordshire County Council brand.</li><li>Managing, supporting and developing a team (7FTE) specialising in internal.</li><li>Communications and employee engagement, corporate campaigns and brand design;</li><li>Taking a leadership role in a wider team of expert communicators as a member of the Communications Senior Management Team.</li></ul><h4>About you</h4>Essential<ul><li>Proven track record of planning, delivering and evaluating integrated corporate campaigns (external and internal audiences).</li><li>Experience of managing internal communications and employee engagement initiatives.</li><li>Experience of developing excellent internal and external stakeholder relationships across. complex organisations, preferably within local government.</li><li>Able to champion the communications service offer and negotiate with and influence senior leaders.</li><li>Excellent understanding of transformation/change communications theories and principles. and experience of applying them to plan effective campaigns.</li><li>Fantastic writing and editing skills.</li><li>Energetic, driven and enjoys working as part of a team.</li><li>Experience of managing and developing high performing teams.</li><li>Excellent working knowledge of research and evaluation techniques, and innovative practices in communications.</li></ul>Desirable<ul><li>Experience of managing people and teams through organisational change.</li><li>Understanding and experience of marketing and branding best practice with experience of developing and managing corporate brands.</li><li>Experience of commissioning and managing suppliers such as designers and content producers.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP13 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Nick.Henegan@hertfordshire.gov.uk" target="_blank">Nick.Henegan@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1st December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Communications Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0534/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0535/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
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<h5>Job description</h5>

We have an exciting opportunity for Social Care Practitioner to join us!
This is a full-time, permanent role based in the Town Hall in Maidenhead with some hybrid working, and a salary of £24,895 - £28,132 per annum.&nbsp; This is a great opportunity for anyone wanting to work in Adult Social Care.
About us:
The Royal Borough of Windsor and Maidenhead&nbsp;(RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country.&nbsp; The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic&nbsp;Social Care Practitioner&nbsp;to join our Adult Social Care teams.
The Social Care Practitioner role:
As an Adult Social Care Practitioner, you’ll play a vital role in supporting residents—whether in their own homes, hospitals, or care settings—by assessing their needs and coordinating tailored support that promotes independence and wellbeing.
Your role will involve:
This role involves assessing and supporting adults with care needs in line with the Care Act 2014. You’ll manage a caseload, work collaboratively with individuals, families, and professionals, and coordinate services that promote independence and wellbeing. Key responsibilities include safeguarding, risk management, support planning, and ensuring compliance with legislation, policies, and budgetary frameworks. You’ll also contribute to team performance, maintain accurate records, and uphold the council’s values and governance standards.
What we are looking for:
Experience with Vulnerable Individuals
<ul>
<li>Proven ability to work with people, especially those with disabilities or complex needs, demonstrating empathy and professionalism.</li>
</ul>
&nbsp;Strong Communication &amp; Interpersonal Skills
<ul>
<li>Clear written and verbal communication, including report writing, and the ability to build trust and rapport with individuals and teams.</li>
</ul>
Adaptability &amp; Teamwork
<ul>
<li>Comfortable working both independently and collaboratively, with the flexibility to respond to changing needs and environments.</li>
</ul>
Organisational &amp; IT Competence
<ul>
<li>Effective time management, organisational skills, and confidence using digital tools to support casework and documentation.</li>
</ul>
Person-Centred Approach &amp; Professional Integrity
<ul>
<li>Commitment to safeguarding, equality, and person-centred care, acting with honesty, discretion, and a proactive mindset.</li>
</ul>
What we offer:
<ul>
<li>32 days annual leave</li>
<li>Flexible working including some hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.&nbsp;
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: 24th November 2025.
If you wish to discuss this position informally, please contact&nbsp;Diane Macdonald Head of Communities&nbsp;on&nbsp;<a href="mailto:diane.macdonald@rbwm.gov.uk" target="_blank">diane.macdonald@rbwm.gov.uk</a>

Senior Social Worker (Community Team)

Job Title: Leaving Care Personal Adviser Starting Salary: £34,434 progressing to £37,280 per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type: Fixed Term Directorate: Childrens ServicesPlease note we have x2 vacancies:<ul><li>Full time - Permanent Role - Hemel Hempstead</li><li>Full time - 2 year Fixed Term Role - Stevenage</li></ul>Please state in your application which role you are applying for.<h4>About the team</h4>We have 2 exciting opportunities within the Care Leavers Team as Leaving Care Personal Advisors, to support young people transitioning from being Children Looked After to Care Leavers.Leaving Care Personal Advisors provide fundamental support, advice and guidance in a range of areas to ensure young people access a smooth transition into adulthood and to have the skills and knowledge to thrive throughout their future.<h4>About the role</h4>As a Leaving Care Personal Advisor, you will work with young adults who are Care Leavers alongside a range of statutory and community services to ensure the best outcomes for those we work with. This includes;<ul><li>Working in line with statutory responsibilities set out in the Children (Leaving Care) Act 2000 and the guidance supporting the Children and Social Work Act 2017.</li><li>Holding responsibility for a case load of Care Leavers from the age of 18 to 25.</li><li>Assessing young people’s needs and acting as lead professional, developing clear pathway plans and risk assessments, involving other agencies where appropriate.</li><li>Engaging in effective multi agency working, developing collaborative relationships with agencies, and coordinating support i.e. mental health, substance use, homelessness.</li><li>Engaging with and providing support for young people, including those with significant additional needs to identify and address barriers to personal development, learning and work, particularly during periods of transition.</li><li>Providing direct support to young people preparing to leave care, in order to ensure a smooth and positive transition to independent living.</li><li>Working with young people and their significant others, including family members/carers and others, to enable them to contribute to maximising the young person’s potential.</li><li>Working to agreed targets, monitoring the progress of young people on caseload through regular review, recording data on relevant management information systems to appropriate timescales and standards, producing reports and correspondence as required.</li><li>Keeping up to date with relevant updates in legislation, guidance, policy and procedures in relation to Care Leavers and issues which impact on them i.e. housing, cost of living.</li></ul>The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.<h4>About you</h4>Essential:<ul><li>Knowledge of child development, adolescence, social, emotional and mental health needs</li><li>Knowledge/experience of working with care leavers, young people and/or families</li><li>Knowledge of current legislation and guidance relating to safeguarding children and adults</li><li>Experience of multi-agency working with various statutory agencies.</li><li>Ability to build trust, engage and safeguard young people and families; including those that may be parents.</li><li>Ability to use structured assessment tools and plan interventions</li><li>Ability to communicate effectively (in both written and verbal forms) with young people, their families, and other professionals</li><li>Effective skills in organisation, time management and in managing a complex workload</li><li>Competent in using ICT packages relevant to the role to store and present information</li><li>Commitment to own continuous professional development and best practice</li><li>Hold a full driving licence and access to your own vehicle.</li></ul>Desirable:<ul><li>Knowledge of working with Care Leavers within a formal working environment.</li><li>Understanding of transition to adulthood and of Child Looked After processes.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact: - Nazneen Arif (<a href="mailto:nazneen.arif@hertfordshire.gov.uk" target="_blank">nazneen.arif@hertfordshire.gov.uk</a>) for the 2 year Fixed Term Role - Stevenage- Joanne Black (<a href="mailto:joanne.black@hertfordshire.gov.uk" target="_blank">joanne.black@hertfordshire.gov.uk</a>) for the full-time permanent Role in Hemel HempsteadInterview Date: 25th and 26th November Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Leaving Care Personal Adviser

Job Title: Business Support Team Leader - Inclusion, Skills &amp; Education Starting Salary: £42,839 opportunity to progress to £47,181 per annum per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type:&nbsp;Permanent Directorate: Resources<h4>About the team</h4>Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>The Team Leader will:<ul><li>Be responsible for overseeing delivery of business support functions to services within the (CS) Spoke which includes line managing 7 Business Support supervisors responsible for 50+ business support staff.</li><li>Set longer term work priorities within the CS Inclusions, Skills &amp; Education area</li><li>Work closley with the Business Support CS Spoke Manager to plan and align support to all services maintaining management responsbilities in terms of setting standards and ways of working to drive consistency of approach and offer</li><li>Challenge existing practices, champion change and act as a role model for managers and staff.</li><li>Project planning to deliver results across a range of project and areas.</li><li>Be responsible for the management of diverse workloads, with multiple deadlines and customers.</li><li>Manage use of complex systems and processes and coach others to use them for best results.</li></ul><h4>About you</h4>Essential:<ul><li>Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.</li><li>Previous line management experience</li><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Previous ability to ensure deadlines are met with high accuracy in written correspondence</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan the work priorities of teams over a longer term, as well as short term</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li><li>Experience in notes and minute takin</li><li>Previous experience in research and recommendation reports</li></ul>Desirable:<ul><li>Experience in delivering training</li><li>Experience in dealing with complaints</li><li>Experience and understanding of HR policies and procedures.</li><li>Project planning &amp; delivery</li><li>Change Management experience</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contactJodi OSullivan: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>for an informal discussion about the role.Interview Date: 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Business Support Team Leader - Inclusion, Skills & Education

Job Title: Senior Service Finder Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 Location: Hemel Hempstead Contract Type:&nbsp;Permanent Directorate: Adult Care Services<h4>About the team</h4>At the Brokerage Solution Team, we work closely with over 40 teams across Hertfordshire’s Health and Social Care services—including Adult Disability and Older People’s Services, 0-25 Together, Gateway, Specialist Mental Health for Older People, and Hospital Teams. We also partner with Adult Mental Health, Sensory Services, and Children’s Services to ensure the best outcomes for the people we support.As a Senior Service Finder, you’ll play a key role in supporting the BST Management Team with the day-to-day running of our brokerage service. Your work will directly contribute to sourcing high-quality care and support services for individuals across the county.If you're ready to bring your skills, passion, and experience to a team that values impact and innovation, we’d love to hear from you.<h4>About the role</h4>About the role<ul><li>Support the BST team in supervising, motivating, and managing staff performance and wellbeing.</li><li>Oversee daily duty tasks, including triage and work allocation, ensuring effective use of brokerage resources.</li><li>Ensure individuals with Care Act eligible needs receive quality support by liaising with providers and negotiating care costs.</li><li>Monitor team performance, address issues promptly, and ensure adherence to service procedures.</li><li>Manage staff supervision, maintain accurate records, and handle client-related correspondence.</li><li>Support training and development of Flexi and Assistant Service Finders through the PMD process.</li><li>Manage a caseload of complex cases, including financial and commissioning matters.</li><li>Respond to complaints, manage conflict, and escalate issues appropriately.</li><li>Lead projects to improve service areas or brokerage processes.</li><li>Represent brokerage in multi-agency meetings to resolve urgent support needs.</li><li>Analyse internal data to support project work and resolve financial or commissioning queries.</li></ul>Benefits include<ul><li>Opportunities for professional development and career advancement.</li><li>A supportive and inclusive work environment.</li><li>The chance to make a meaningful impact in the lives of individuals in need of care.</li><li>Supportive and friendly management team and peers.</li></ul><h4>About you</h4>Essential:<ul><li>Experience in a social care setting, ideally with supervisory responsibilities.</li><li>Strong leadership, communication, and project coordination skills.</li><li>Confident working with diverse teams, professionals, commissioners, and providers and able to challenge constructively.</li><li>Excellent organisational, IT, and time management skills.</li><li>Proficient in Microsoft Office</li><li>Calm under pressure, with strong problem-solving skills and the ability to manage urgent, complex situations collaboratively.</li></ul>Desirable<ul><li>This role involves working across key HCC sites for meetings and training. Access to a vehicle is desirable, and the ability to travel is essential.</li><li>A Level 4 qualification (NVQ/QCF) in social care, management, commissioning, or a related field is desirable.</li><li>Familiarity with Liquidlogic systems (ACSIS).</li><li>Knowledge of Learning Disabilities and Autism Spectrum Disorder.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:jacqui.madagan@hertfordshire.gov.uk" target="_blank">jacqui.madagan@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 27 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Service Finder

Job Title: Assistant Ecology Adviser Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Do you want to make a real difference to biodiversity and ecology in one of the UK’s most diverse counties? If so, we’d love to hear from you.We’re looking for an enthusiastic Assistant Ecology Adviser to join our growing expert team of ecologists. You’ll be part of the LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability), working collaboratively across environmental disciplines to ensure ecology is at the heart of planning decisions and growth across Hertfordshire.This is an exciting time to join us, as we implement Biodiversity Net Gain and the Local Nature Recovery Strategy—transformative initiatives that are elevating the role of ecology in planning, placemaking and set against the backdrop of climate change. You’ll help shape the future of our county’s natural spaces, contributing to a legacy of sustainability, ecological resilience and climate mitigation. At the same time, as an Assistant Ecologist, you will be starting the first steps for a rewarding career in ecology, further enhancing your academic knowledge and applying it in a real life situations. You will be provided with training and guidance from our seniors as well as external opportunities on a range of topics such planning principles to botanical ID practice to site visits to Bats and Artificial Lighting courses and species identification.<h4>About the role</h4><ul><li>Supporting the interpretation and assessment of ecological reports, with guidance from senior colleagues.</li><li>Ensuring planning decisions are informed by up-to-date biodiversity legislation, policy and guidance.</li><li>Conducting site visits and ecological fieldwork to assess habitats and inform biodiversity net gain calculations.</li><li>Liaising with planners, developers, landowners and conservation partners to provide ecological advice.</li><li>Preparing reports and contributing to service-level agreements and policy development.</li><li>Responding to public and stakeholder enquiries, helping to raise awareness and understanding of ecological issues.</li><li>Championing sustainability and ecological best practice across the Council’s work.</li></ul> <h4>About you</h4>We’re seeking someone with a strong foundation in ecology or natural sciences, and a genuine passion for the natural world. Whether you’re a recent graduate or have relevant experience, we’re interested in your enthusiasm and commitment to ecological conservation.Essential:<ul><li>A degree (or equivalent) in a natural science or relevant discipline, or equivalent work experience.</li><li>Sound understanding of ecological principles and biodiversity.</li><li>Ability to analyse ecological data and reports, and communicate findings clearly.</li><li>Strong organisational skills and attention to detail.</li><li>Willingness to learn and collaborate with experienced team members.</li></ul>Desirable:<ul><li>Vocational ecological qualifications or working towards protected species licences.</li><li>Experience with biological recording and voluntary ecological networks.</li><li>Familiarity with GIS and ecological databases.</li><li>Understanding of key environmental stakeholders (e.g. Natural England, Environment Agency).</li><li>Understanding and knowledge of the Biodiversity Net Gain</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC8 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:simon.richards1@hertfordshire.gov.uk" target="_blank">simon.richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Assistant Ecology Adviser

Job Title: Ecology Adviser Starting Salary: £34,433 progressing to £37,280 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Would you like to play a key role in shaping the future of biodiversity and placemaking across Hertfordshire?We’re seeking an experienced Ecologist to join our friendly and knowledgeable LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability). This is a fantastic opportunity to influence planning and development decisions, ensuring ecological considerations are embedded at every stage.<h4>About the role</h4>As an Ecologist, you will provide expert advice to Hertfordshire’s planning authorities and developers, helping to ensure that biodiversity, habitat protection, and ecological enhancement are central to planning decisions. Your responsibilities will include:<ul><li>Reviewing planning applications and local plans to assess ecological impacts.</li><li>Supporting the implementation of deliver Biodiversity Net Gain and helping to deliver the Local Nature Recovery Strategy.</li><li>Advising on site surveys, mitigation strategies, and opportunities for ecological enhancement.</li><li>Collaborating with planners, developers, and designers to promote nature-positive outcomes.</li><li>Representing the natural environment in policy-making, master planning, and placemaking discussions.</li><li>Engaging with local and national networks, including ALGE and CIEEM.</li></ul>This is an exciting time to join us, as new legislation and strategies are raising the profile of ecology in national and planning government. You’ll have the opportunity to influence real change and contribute to a greener, more sustainable Hertfordshire.<h4>About you</h4>Essential Requirements:<ul><li>Experienced – with at least 18 months in a professional ecological advisory role.</li></ul><ul><li>Degree-level qualification or equivalent experience in ecology or a related field.</li></ul><ul><li>A strong understanding of UK environmental legislation, planning policy, and protected species.</li></ul><ul><li>Strong understanding of Biodiversity Net Gain, Local Nature Recovery Strategies, and protected species legislation.</li><li>Experience and familiarity in habitats assessments, surveying and reports.</li></ul><ul><li>Passionate about promoting the value of the natural environment in planning and development.</li></ul><ul><li>Excellent written and verbal communication skills and speak confidently to a range of audiences.</li><li>Comfortable working across teams and organisations to deliver shared goals.</li><li>Ability to negotiate and take a pragmatic approach to ecological outcomes.</li></ul><ul><li>Manage multiple priorities and meet deadlines.</li></ul><ul><li>Full UK driving licence.</li></ul>Desirable:<ul><li>Postgraduate qualification in ecology, biology, or environmental planning.</li><li>Experience with GIS and ecological data analysis.</li><li>Familiarity with biological recording networks and stakeholder organisations (e.g. Natural England, Environment Agency).</li><li>Understanding of how nature and culture intersect in placemaking and policy.</li><li>Have a working knowledge of the planning system.</li><li>Evidence of any relevant conservation and/or habitat management experience.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC9 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:daniel.phillips@hertfordshire.gov.uk" target="_blank">daniel.phillips@hertfordshire.gov.uk</a> or <a href="mailto:Simon.Richards1@hertfordshire.gov.uk" target="_blank">Simon.Richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Ecology Adviser

Job Title: Habilitation Specialist (CYPVI) - Vision Impairment Team Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 22.5 per week, term time only (39 weeks per year) Location: Hemel Hempstead - covering County Wide Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>The Vision Impairment Team provides specialist support to Children and Young People with Vision Impairment (CYPVI), promoting access to education, supporting the development of essential skills for independence and as part of preparation for adulthood.The Vision Impairment Team work closely with families, educators, and other professionals to ensure consistent, person-centred support that enables each CYPVI to thrive both educationally and socially.<h4>About the role</h4>The role of the Qualified Habilitation Specialist is to provide expert habilitation work of an excellent standard. This includes delivering tailored habilitation training - orientation, mobility, and independent living skills - across home, school, and settings.Key ResponsibilitiesUnder the supervision and line management of a Lead Teacher for Vision Impairment, you will:<ul><li>Coordinate all aspects of habilitation training (orientation, mobility, daily living skills) for CYPVI.</li><li>Assess, plan, deliver, and monitor individual habilitation needs in collaboration with CYPVI, parents/carers, and others.</li><li>Conduct environmental audits in schools/settings as needed.</li><li>Complete risk assessments and advise on risk management strategies (e.g. trips/activities).</li><li>Provide one-to-one habilitation training across various settings (home, school, public spaces).</li><li>Make home visits and offer evening sessions based on CYPVI needs.</li><li>Support parents/carers and professionals to ensure consistent habilitation across home and school.</li><li>Assist CYPVI during transitions between educational settings.</li><li>Liaise with families, educators, and professionals regarding CYPVI habilitation needs.</li><li>Maintain detailed records and produce reports as required.</li><li>Contribute to EHC Plan assessments and reviews.</li><li>Help plan and deliver countywide training for staff and peer groups.</li><li>Promote multi-agency collaboration with professionals supporting CYPVI.</li><li>Work with SEND SAS and local partnerships to support early intervention.</li><li>Participate in or organise extracurricular habilitation activities.</li><li>Review training aims/objectives in line with national Quality Standards (2022).</li><li>Stay updated on research and developments to enhance service delivery.</li></ul><h4>About you</h4>Essential:<ul><li>You will hold either a BSc (Hons) Habilitation Work (with CYP) or Graduate Diploma in Habilitation and Disabilities of Sight (with CYP):</li></ul>Qualified Habilitation Specialist CYP - BSc (Hons)Specialist Qualification in Habilitation and Disabilities of Sight CYP - Grad Dip<ul><li>Evidence of continued professional development (CPD) relevant to vision impairment and habilitation.</li><li>You will hold and maintain registration with Habilitation VI UK and/or RWPN.</li><li>Experience in delivering habilitation training to CYPVI.</li><li>Experience of delivering training to adults.</li><li>Skilled in assessing needs, planning, and delivering mobility and Independent Living Skills programmes.</li><li>Confident conducting environmental audits and risk assessments.</li><li>Strong communication skills with children, families and professionals.</li><li>Knowledge of SEND legislation and Education Health Care Plans.</li><li>Competent in record-keeping and report writing.</li><li>Flexible with working hours within the working week.</li><li>Committed to safeguarding, inclusion, and professional development.</li><li>Driving licence and access to a vehicle for work purposes or ability to travel independently.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:Rebecca.Payne@hertfordshire.gov.uk" target="_blank">Rebecca.Payne@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 28 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Habilitation Specialist (CYPVI)

Job Title: Handyperson Starting Salary: £24,413 per annum&nbsp; Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>Do you enjoy and have experience in property maintenance and repairs? We are looking for a handy person to join our team, who will be working within short break service for adults with various disabilities, staff office areas and other onsite buildings used by staff and people we support.<h4>About the role</h4>The handy person’s role is to ensure the buildings, outside areas and environments are:<ul><li>Meet H&amp;S and HCC requirements</li><li>Well maintained</li><li>Fixtures and fittings are in good order and areas are in good state of decoration</li><li>Residential areas are homely</li></ul>Other general job responsibilities:<ul><li>Plan and prioritise tasks</li><li>Working from a folder where staff detail jobs required</li><li>Collection of materials for jobs required</li><li>Driving of our pool car to collect items for repairs and impromptu trips in the pool car required in response to short notice emergencies alongside support staff</li><li>General maintenance such as gardening, decorating, carpentry tasks, putting together furniture, window cleaning, changing lightbulbs and salting grounds during cold weather</li><li>Responding flexibly to emergencies during the day</li><li>Use of tools and power tools which are provided</li><li>Working closely with contractors employed by the housing provider</li><li>Good ICT skills to enable reporting of repairs via email and organisation skills to ensure all local records are kept up to date</li><li>Reporting and monitoring repairs both internally and via the housing association according to procedures in place</li></ul>By joining our team, you'll have the opportunity to make a meaningful impact on both the people we support and our staff. Your positive, problem-solving attitude will help ensure our environments are always safe, well-maintained, and welcoming<h4>About you</h4>Essential:<ul><li>Full Driving Licence</li><li>Experience with property maintenance</li></ul>Desirable<ul><li>Knowledge of Health and Safety</li><li>Experience of Painting and Decorating</li><li>Experience with furniture building</li><li>Experience working in a social care setting</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Operational Services, level OPS2 job profile. Please locate this via:Job profiles - Operational servicesTo hear more about this opportunity please contact <a href="mailto:Vicki.Edwards@hertfordshire.gov.uk" target="_blank">Vicki.Edwards@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1 December 2025 Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Handyperson

Job Title: Lead Access Specialist - Vision Impairment Team Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 hours per week, term time only (39 weeks a year) Location: Stevenage or Hemel Hempstead with Countywide travel Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>The Vision Impairment Team provides specialist support to Children and Young People with Vision Impairment (CYPVI), promoting access to education, supporting the development of essential skills for independence and as part of preparation for adulthood.&nbsp;The Vision Impairment Team work closely with families, educators, and other professionals to ensure consistent, person-centred support that enables each CYPVI to thrive both educationally and socially.<h4>About the role</h4>The Lead Access Specialist oversees a team of Vision Impairment Access Specialists supporting children and young people who use Braille. The role includes strategic planning, staff supervision, quality assurance, and specialist training delivery.They also manage a small caseload, ensuring accessible learning through adapted resources and assistive technology.Working closely with Qualified Teachers for Vision Impairment (QTVIs), the Lead Access Specialist promotes inclusive education and best practices in Braille, tactile learning, and assistive tech.Key ResponsibilitiesUnder the supervision and line management of a Lead Teacher for Vision Impairment, you will:<ul><li>Line manage and coordinate the work of Vision Impairment Access Specialists across educational settings.</li><li>Allocate Vision Impairment Access Specialists’ support based on the needs of individual CYPVI using Braille, in collaboration with Qualified Teachers for Vision Impairment (QTVI).</li><li>Research and advise on the most effective assistive technology and software for tactile learners.</li><li>Quality assure Vision Impairment Access Specialists work through observation, feedback, and development of specialist checklists.</li><li>Identify Vision Impairment Access Specialists training needs and deliver tailored mentoring and professional development.</li><li>Lead regular Vision Impairment Access Specialists’ meetings and contribute to strategic planning.</li><li>Deliver high-quality training to school staff on resource adaptation and specialist technology.</li><li>Develop training manuals and guides to support the use of Braille and assistive tools.</li><li>Maintain up-to-date knowledge of vision impairment education and emerging technologies.</li><li>Manage/Carry a small caseload (0.4 FTE), modelling best practice including:</li><ul><li>Modifying and producing curriculum resources into accessible formats.</li><li>Supporting pupils in developing Braille and assistive technology skills.</li></ul></ul><ul><li>Undertake the recruitment of Vision Impairment Access Specialists and be responsible for the induction of Vision Impairment Access Specialists across the County.</li><li>To co-ordinate cover for Vision Impairment Access Specialists, should the need arise.</li></ul><h4>About you</h4>Essential:<ul><li>Full driving licence and access to a vehicle – ability to travel</li><li>Successful completion of Partners in Learning Advanced Certificate (VIEW)</li><li>Successful completion of RNIB Certificate in Contracted Unified English Braille (UEB)</li><li>Successful completion of RNIB Maths Certificate in Contracted Braille (UEB)</li><li>Proven experience supporting learners with vision impairment, particularly Braille users</li><li>Experience of working with children with SEND in an education setting</li><li>Strong knowledge of Braille and tactile learning methods</li><li>Familiarity with specialist technology and software for CYPVI</li><li>Excellent organisational and time management skills</li><li>Ability to lead, mentor, and develop a team</li><li>Ability to model excellent practice and lead by example</li><li>Strong communication and interpersonal skills</li><li>Knowledge of the National Curriculum</li><li>Experience in resource adaptation for CYPVI</li><li>Understanding of inclusive education practices</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Joining our team means becoming part of a passionate and forward-thinking service dedicated to inclusive education. You’ll have the opportunity to lead specialist practice, shape the future of Braille and tactile learning support, alongside assistive technology, and work collaboratively with professionals who are committed to making a real difference in the lives of CYPVI.This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community services<h4>Field6</h4>To hear more about this opportunity please contact <a href="mailto:Rebecca.Payne@hertfordshire.gov.uk" target="_blank">Rebecca.Payne@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Dates:&nbsp;19 November AM - Hemel Hempstead 21 November PM - StevenageBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Lead Access Specialist

Job Title: Lifelong Links Coordinator Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37.0 Location: Countywide Contract Type: Fixed Term - 18 Month Contract&nbsp; Directorate: Childrens Services<h4>About the team</h4>Lifelong Links has been described as a mix of the television programmes “Who do you think you are?” and “Long Lost Families”. Hertfordshire’s Lifelong Links service has been supporting our Looked After children and young people to reconnect with important people since 2017. This could be family and people they already know, those they haven't seen for a while, or relatives they've never met. It could also be a teacher, football coach or former foster carers. Lifelong Links can help a child to develop supportive, stable relationships during and after their time in care providing them with stability, security and a sense of belonging.Lifelong Links is an evidenced based programme, developed by the Family Rights Group. Independent evaluations of the Lifelong Links approach have found positive outcomes for children and young who have participated in Lifelong Links such as improved mental health and wellbeing, improved sense of identity, improved stability in their foster or residential home and a reduced risk of homelessness when they leave care.Hertfordshire’s Lifelong Links Service sits within the Family Group Conferencing Service.<h4>About the role</h4>Lifelong Links Coordinators will work with Looked After children and young people who have been referred to the Lifelong Links service by the Children Looked After, 0-25 and Separated Migrant Children’s Teams. Lifelong Links is child led. The role involves working directly with children and young people using tools such as mobility mapping, genograms and timelines to help them identify people who are important to them. The Lifelong Links Coordinator will have searched for these people with the aim of bringing them together with the child or young person at a Celebration Event to make a Lifelong Links Family Plan aimed at supporting the child or young person’s ongoing relationships with these important people.<h4>About you</h4>Essential:<ul><li>Knowledge of child protection/safeguarding procedures.</li><li>A commitment to anti-discriminatory practices in employment and service provision.</li><li>Experience of undertaking direct work with children and young people.</li><li>High level of computer literacy.</li><li>Commitment to embedding innovative ways of working.</li><li>Excellent communication, listening, liaison and negotiation skills.</li><li>Ability to work flexible hours in line with the needs of the children and young people and their networks. This will include some evenings and some weekends.</li><li>Driving licence and access to a vehicle.</li><li>Willingness to travel outside of Hertfordshire; children and young people may live in foster and residential homes out of county. Family members and others may live outside of Hertfordshire.</li></ul>Desirable:<ul><li>To have delivered the Lifelong Links process as part of the wider delivery of Children and Young People's Services.</li><li>To have worked independently and within agreed time constraints.</li><li>Experience of working with a child-led approach.</li><li>Experience of working in a trauma-informed way.</li><li>Experience and knowledge of working with cared for children and young people living in foster and residential homes.</li><li>Using initiative and a proactive approach to progress and achieve a child or young person’s stated aims.</li><li>To have had experience in working in a partnership with other professionals.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.To help us deliver and promote our Lifelong Links service, we are recruiting Coordinators to join our friendly team. If you do not currently hold a Lifelong Links qualification, we will offer relevant training opportunities.As a Lifelong Links Coordinator, you will need to be self-motivated, dynamic, tenacious and organised. We are looking for our Lifelong Links Coordinators to have the passion to ensure that our cared for children and young people have positive and loving support networks that they can rely on into adulthood.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Hayley Brockwitz (<a href="mailto:hayley.brockwitz@hertfordshire.gov.uk" target="_blank">hayley.brockwitz@hertfordshire.gov.uk</a>)Interview Date: 19th and 20th November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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74 Jobs in Aylesbury, UK