field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul></ul>





IT Service Management Specialist Grade 9 – £54,267–£58,461pa About the Job We’re seeking a dynamic and experienced IT Service Management Specialist to lead the delivery of high-quality IT services across the Council. This role is central to ensuring operational excellence through the application of ITIL principles, with a strong focus on Major Incident Management, Problem Management, and Service Level performance. Main duties and responsibilities include: <ul><li>Leading the Council’s response to Major Incidents, ensuring swift coordination, resolution, and communication across stakeholders.</li> <li>Managing the Problem Management lifecycle—diagnosing root causes, implementing preventative measures, and maintaining documentation within the configuration management system.</li> <li>Monitoring and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure consistent and reliable service delivery.</li> <li>Overseeing third-party support contracts, negotiating service credits, and enforcing contractual terms to maintain high standards.</li> <li>Maintaining and publishing a clear and accessible Service Catalogue, ensuring users understand available services and how to access them.</li> <li>Managing IT assets issued to end-users, including secure storage, distribution, reassignment, and disposal.</li> <li>Supporting financial planning and budget monitoring, identifying risks to expenditure and providing timely reports.</li> <li>Deputising for the Head of IT Service Delivery and participating in out-of-hours support on a rota basis (additional payment provided).</li> <li>Leading stakeholder engagement strategies, including complaint handling, issue resolution, and lessons learned.</li> <li>Promoting financial and commercial awareness to ensure value-for-money service delivery.</li> <li>Maintaining accurate records of systems, services, contracts, and assets in the Configuration Management Database (CMDB).</li> <li>Supporting risk identification, assessment, and mitigation across IT service delivery.</li> </ul> About You Experience: We’re seeking a candidate who brings: <ul><li>A degree or equivalent work-related attainment or experience.</li> <li>Relevant certifications aligned with ITIL and service management (e.g., ITIL Foundation or Practitioner).</li> <li>Proven experience in managing major incidents, problem resolution, and service level performance.</li> <li>Strong understanding of ITIL processes and their impact on service delivery and user experience.</li> <li>Experience managing supplier relationships and contractual obligations.</li> <li>Excellent communication and stakeholder engagement skills.</li> <li>Leadership in operational management and collaborative working across diverse teams.</li> </ul> Please view the Job Profile&nbsp;here&nbsp; For an informal discussion about the post, please contact <a href="mailto:lee.osborne@havering.gov.uk" target="_blank">lee.osborne@havering.gov.uk</a> Closing date: 1st January 2026 ( Please note: We may close the vacancy early if interest is high.) You will be notified if your application has been successful. Interview date to be confirmed. If you need help with your online application, contact the Recruitment Helpdesk on 01708 432770. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

IT Service Management Specialist

<ul></ul>





This is a great opportunity to join a successful, high performing team, in an ambitious Council that is always striving to move forward. Our Digital Services Team is changing in the way we deliver our service and is reflecting the new ways of working with the use of Digital, Data, and Technology. 
 
We are looking for a motivated and creative Network Engineer who wants to make a difference and can provide support to the team through a period of development and change, with an ultimate aim of operating slick and efficient processes, and projects whilst providing the best service to our customers, residents, and businesses. 
 
The Network Engineer will report to the Network Manager within Digital Services and is responsible for supporting day to day operational service delivery of the infrastructure Network that will assist in the Council becoming and staying a high performing organisation. 
 
With exciting times ahead, we are reshaping the Digital Services Team and have created roles, to add value, and to provide the best service to our citizens. 
 
The post offers a fantastic opportunity to influence the organisation, customers, suppliers, partners, and peers on the contribution of their own specialism, perform an extensive range and variety of complex technical and/or professional work activities and advise on the available standards, methods, tools, and applications. 
 
If you want to make a difference to residents and businesses, as well as the organisation in Enfield, we would like to hear from you. 
 
The successful applicant will be expected to: 
 
 - Have a good understanding and working knowledge of core routing and switching at CCNA level (minimum) 
 - Support the relationship between the business and ICT in a transparent way 
 - Liaise with all business departments &amp; develop relationships to support delivery of council business outcomes, ensuring these are reflected in ICT’s objectives. 
 - Work with Service Managers and Functional Leads to ensure delivery of all services 
 - Support of operational Network Service Delivery across ICT and the rest of the organisation to ensure Enfield Council needs are met. 
 - Support of VPN configuration, management, and troubleshooting 
 - Support of multi-site networks with complex configurations 
 - Support for network infrastructure including LAN/WAN components such as switches, routers, Wi-Fi, and firewalls. 
 - Support of Cisco, FortiGate network device configurations, and patching to ensure continued and smooth operation of production services. 
 - Produce Network diagrams, HLD, LLD and formal work instructions for the team. 
 - Have working experience on Cloud platforms preferably Azure. 
 - Be a strong team player who can also work under pressure, independently and proactively. 
 
We are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council. We would like you to hold that principle, be bold and enthusiastic. You will be someone who has a good understanding of change in a complex organisation and has excellent communication skills. 
 
This is a hybrid role - we would require you to work at our Enfield Civic Centre 2-3 days a week. 
 
There may be occasions where you will need to work on a weekend or evenings due to emergency work or out of hours work requirements. 
 
You will need to have a clean car driving licence, the role requires you to drive a council vehicle for site visits. 
 
For an informal discussion please contact Olu Dosumu, Network Manager on 0208 132 0391. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Network Engineer

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a new ICT Cyber Security Manager to lead our cyber security strategy and safeguard critical ICT infrastructure, resident data, and council services.. This is an exciting opportunity to lead Harrow Council’s cyber security strategy and make a real impact in protecting vital services for our residents and businesses. As IT Cyber Security Manager, you will champion resilience and innovation, ensuring our ICT infrastructure and sensitive data remain secure against evolving threats.You will shape and manage the Council’s security framework, working collaboratively with internal teams and trusted partners to deliver robust solutions. From maintaining PSN and PCI-DSS compliance to embedding security by design in all projects, your expertise will help us stay ahead of risk and safeguard our digital future.This role offers variety and influence, you’ll lead incident response, oversee governance, and drive continuous improvement across cloud and hybrid environments. You’ll also play a key role in strategic boards, contribute to corporate priorities, and manage a dedicated security budget.If you’re passionate about cyber security and want to lead initiatives that protect and empower communities, we’d love to hear from you. Join us and help shape a secure, resilient, and forward-thinking Harrow. About You The successful candidate will have:<ul><li>Proven experience in managing cyber security leadership, governance, and compliance preferably within public sector, regulated environments, or large-scale organisations.</li><li>Strong knowledge of NCSC guidance, PSN, PCI-DSS, GDPR, and Cyber Essentials Plus.</li><li>Hands-on experience with Microsoft Sentinel, Microsoft Defender, and Microsoft E5 security tools, including familiarity with Microsoft Copilot for Security.</li><li>A relevant professional qualification in cyber security or information management (or working towards one).</li><li>Excellent interpersonal skills to influence, negotiate, and build strong relationships internally and externally.</li><li>Ability to balance technical and commercial considerations to deliver business value.</li><li>Knowledge of ITIL frameworks and best practice modelling for cyber security management.</li><li>High standard of written and verbal communication skills, with the ability to engage diverse audiences.</li><li>Strong organisational and analytical skills to manage priorities and interpret complex data effectively.</li><li>A collaborative, inclusive approach with the ability to work under pressure and respond to emergencies when required.</li><li>Experience in incident response, risk management, and embedding security by design.</li><li>Excellent communication and stakeholder engagement skills.</li></ul> Related Documents For more information, please refer to <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27097&amp;hashed=-1339566102" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

3 IT Jobs in Greater London