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This is an opportunity to join the Social Care & Education Application Support Team as an Application Support Officer. We have two posts available, one will focus primarily on Children’s Social Care, the other on Education.

We provide support to ICT systems used by Social Care and Education services which currently includes Liquidlogic (System C) LCS/EHM/EYES/LAS/ContrOCC.

We support system user queries, investigate and resolve issues and work with end users to improve data quality. We are continually looking to improve and make the applications we support more efficient and user friendly wherever possible.

What will you be doing?

This role is varied but will primarily focus on helpdesk work, supporting end users with system issues and queries.

You will be required to develop new forms and processes to meet the needs of the service, as directed by the Senior Application Support Officers. Full training on how to use the systems will be provided to the successful applicant.

We are looking for someone who is keen to work as part of a supportive team, with excellent communication skills and the ability to engage with stakeholders at all levels. Attention to detail is an important part of this role, as is the ability to prioritise a variety of incoming tasks whilst managing a busy workload.

This position is open to office and home working. When service needs arise, you will be expected to work in City Hall.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

Please click on the below link which will direct you to our website to apply.

Job profile

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact ben.phillips@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.