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The roleReporting to the IT Technical Support Supervisor, you will work as part of a team providing second line support to users based at home and across various locations in Portsmouth. You will be responsible for supporting desktop and mobile devices.You will deliver exceptional customer service through the effective triaging, logging, investigation and resolution of IT incidents, problems and requests. This is a very busy and challenging environment.You will receive and handle requests for support following agreed procedures, respond to common requests for support by providing information to enable problem resolution and promptly allocate unresolved calls as appropriate.Your priority will be to deliver an exceptional end to end service to our customers. Working Arrangements: Required to participate in a team rota to cover the period between 8:00am and 5:00pm, Monday to Friday.• Occasionally required to undertake some work during the evening or at weekends. You will be required to provide out of hours support during elections.Fully office-based (Civic Offices) with travel provided to other Council sites. Regular remote working (WFH) is not possible due to the nature of this role. The ideal candidateYou will need to have:<ul><li>2 years+ experience</li><li>Relevant IT qualification (Comp TIA A+, Degree, etc.)</li><li>Positive, energetic and takes pride in your and our success</li><li>Be a major contributor, who is committed to team success</li><li>Able to deliver excellent customer service</li><li>The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for the post</li><li>Consistent, supportive, proactive and flexible in the way you deliver</li><li>Responsible and accountable for delivery of your personal tasks and outcomes</li><li>Tenacious in pursuing resolution of difficult issues</li><li>Able to de-escalate and deal with challenging situations</li><li>Manage relationships with customers, colleagues and suppliers</li></ul> Please ensure that you read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this and the tangible evidence when completing your Personal statement. Interview details:Interviews will be held between 12th - 23rd January 2026 and will take place in person at the Civic Offices. Contact details for an informal discussion:If you have any questions or would like an informal chat, please contact Chris Kinchin -<a href="mailto:chris.kinchin@portsmouthcc.gov.uk" target="_blank">chris.kinchin@portsmouthcc.gov.uk</a> Application processWe anonymise applications during application &amp; shortlisting to ensure only relevant information is considered.As part of your application we ask that you complete apersonal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills.This might be through qualifications or descriptive examples from your work / personal experience.We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at <a href="https://careers.portsmouth.gov.uk/working-with-us/equity-diversity-and-inclusion/" target="_blank">Equality, diversity and inclusion - Careers portal</a>We are committed to offering an interview to all those candidates that qualify under our corporate commitments and meet the minimum criteria, however, for roles that receive a large number of applications, we will select the candidates that best meet the minimum criteria. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. About Portsmouth City CouncilWhat we can offer you:Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: <a href="https://careers.portsmouth.gov.uk/" target="_blank">Careers Portal - Find jobs with Portsmouth City Council</a>Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>. or call the recruitment team on 023 92 616800

IT Service Desk Technician

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<h2>Job introduction</h2>Job Title: User Testing &amp; Configuration OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:<ul><li>In the role of User Testing &amp; Configuration Officer you will manage and configure key software systems for Transactional Services, ensuring they run smoothly and meet operational needs.&nbsp;</li><li>Yoiu, the User Testing &amp; Configuration Officer will plan and carry out user acceptance testing, including writing test scripts, analysing results, and reporting issues to senior managers.&nbsp;</li><li>As the dedicated User Testing &amp; Configuration Officer you will update and maintain system data and settings, such as benefit rates, council tax rules, routing rules, and document templates across all environments.&nbsp;</li><li>Our User Testing &amp; Configuration Officer will work closely with ICT teams and software suppliers, such as NEC, to troubleshoot technical issues, resolve bugs, and maintain system performance.&nbsp;</li><li>In the role of User Testing &amp; Configuration Officer you will be required to support implementation of software changes to keep systems compliant with legislation, improve workflows, and enhance service delivery</li><li>The User Testing &amp; Configuration Officer will monitor and safeguard financial processes, helping to prevent fraud and protect public funds through accurate system configuration</li><li>You, the User Testing &amp; Configuration Officer will contribute to continuous improvement, identifying opportunities to streamline processes and deliver cost-effective, customer-focused services</li></ul>Our offer to you:<ul><li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight Sunday 4th January 2026 Shortlisting date: Monday 5th January 2026 Interview date: Wednesday 14th January 2026 Interview type: Face to face competency based interviewWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sophie Carpenter visa email <a href="mailto:Sophie.Carpenter@liverpool.gov.uk" target="_blank">Sophie.Carpenter@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

User Testing & Configuration Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3381/Recruitment_Pack__-_Birkdale_-_IT_Technician_January_2026.pdf" target="_blank">Recruitment_Pack__-_Birkdale_-_IT_Technician_January_2026</a></li>
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Compelted application forms to be sent to <a href="mailto:recruitment@birkdalehigh.co.uk" target="_blank">recruitment@birkdalehigh.co.uk</a>

<a href="https://feeds.jgp.co.uk/public_data/ApplicationForms/0000/1537/Birkdale_Application_Form_updated_Sept_22__FV_.docx" target="_blank">https://feeds.jgp.co.uk/public_data/ApplicationForms/0000/1537/Birkdale…</a>

POST:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IT Technician
LOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Birkdale High School
HOURS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full time, full year – 36 hours per week
SALARY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SCP 7-11 (£26,403 - £28,142 per annum)
CONTRACT: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Temporary, for 12 months in the first instance
CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp; Friday 9 January 2026
INTERVIEW DATE:&nbsp; Wednesday 14 January 2026
START DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; As soon as possible
GENERAL INFORMATION:
As the only 11-16 all-boys academy in Sefton, Birkdale High School aims to be a beacon for outstanding practice in the education of boys and be the school of choice for all boys in the Southport community and beyond. We passionately believe that a single-sex setting at this particular stage of a boy’s education is the ideal environment for them to grow in confidence, close the attainment gap with girls and develop their love of learning. Our boys are able to mature at their own pace, supported and challenged by staff who are experts in teaching boys, and surrounded by peers to whom they can closely relate.
Our vision is driven by the strong moral imperative that it is our mission to provide all our boys with a first class education, outstanding outcomes and better life chances. We seek to challenge stereotypes, we are ambitious for every boy we teach and we want to see a society that benefits from the contributions of our well-educated, well-rounded and empowered young men.
We believe that every child, regardless of their background, should be able to fulfil their academic potential and go on to thrive amongst the demands and expectations of life in modern Britain and beyond. The school’s motto is “Aspire – Thrive – Succeed” and underpins its ethos and approach.
We aim to engage, support, stretch and challenge all boys by providing them with a range of exciting opportunities; a varied and purposeful curriculum and a strong set of core values, demanding of all its students the highest standards in all they undertake whilst supporting them in the fulfilment of their personal and academic potential.
We are proud of our academic achievements and the examinations success of our boys over the years. These achievements would not be possible without our talented and dedicated staff, who work tirelessly to engage and challenge each and every student, or without the hard work of the boys and the support of their parents and carers.
We also have a sporting record that is second to none amongst the local schools, whether on the track, the field or the court. We regularly top the local league tables and enjoy success at regional and national level too.
We strive to be an inclusive school, an outward facing centre of academic, professional and personal achievement, prepared to lead, learn from and collaborate with all available partners in the pursuit of excellence for our pupils and staff.
You would be joining the Southport Learning Trust, a family of nine schools which includes six secondary, two primary and one special school in the locality where you would gain support from a wider group of senior leaders. Schools in our Trust include Birkdale High School, Bedford Primary School, Greenbank High School, Kew Woods Primary School, Maghull High School, Meols Cop High School, Range High School and Stanley High School. Being part of a Trust would give you the opportunity to share and be involved in developing practice across multiple schools. You would benefit from an excellent Employee Assistance Programme and a commitment to your well-being and professional development.
Interested applicants are strongly encouraged to visit us, meet our team and most importantly, get to know our incredible students. To organise a tour ahead of application, please contact the PA to the leadership team, Karen Anslow on <a href="mailto:kanslow@birkdalehigh.co.uk" target="_blank">kanslow@birkdalehigh.co.uk</a>
We are really looking forward to meeting you.
Gareth Banks
Headteacher

IT Technician

Join South Derbyshire’s Transformation JourneySouth Derbyshire District Council is on an ambitious transformation journey. This is an exciting time to join us. Our Transformation Strategy is about more than just change, it’s about empowering our people, embracing innovation, and delivering high-performing, value-for-money services that put our customers at the heart of everything we do. We are committed to creating a culture where colleagues are given the autonomy, resources, and support they need to make decisions, solve problems, and take ownership of their work. Your Role in Our Digital AmbitionsAs a Digital Systems Specialist, you will play a pivotal role in delivering the Council’s digital transformation objectives. You’ll support the implementation and continuous improvement of digital platforms and services, working collaboratively with end-users and stakeholders across the organisation. Your work will include:<ul><li>Leading the development and administration of digital solutions across Council services.</li><li>Maintaining and enhancing our integration suite, GIS applications, and Spatial Data Warehouse.</li><li>Supporting our CRM system and ensuring seamless integration with our corporate website</li><li>Championing digital innovation and contributing to a culture of continuous improvement, ensuring our services remain efficient, accessible, and customer-focused. </li></ul>Why Join Us?We foster a culture of empowerment, where your ideas and initiative are valued. You’ll have the opportunity to shape how digital transformation delivers better outcomes for our residents and communities. What we are looking forWe are looking for applicants who are passionate about digital transformation, committed to equal opportunities, diversity, and excellent customer care. Join us and help deliver the next phase of South Derbyshire’s transformation journey.Provisional Interview Date: Week commencing Monday 19 January 2026Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.





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