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We are St Helens Borough CouncilLocated in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.Vacancies have become available for highly motivated individuals who want to play a key part in the delivery of ICT services and support to our customers.Roles That MatterWorking on-site, you will be part of a multi-faceted team, dealing with enquiries from users of a varying technical and professional standing.The individuals we’re looking for will have:<ul><li>Experience of working within a demanding customer-focused front-line service, ideally within an IT Service Desk environment</li><li>Good written, telephone and face-to-face communication skills</li><li>Ability to work on your own at times and use your initiative and multitask</li><li>Good IT skills and use of IT hardware, software operating systems and packages</li><li>Access to your own vehicle</li><li>Knowledge and understanding of ITIL (Information Technology Infrastructure Library) environments would be an advantage</li></ul>It is important that you can cope with a demanding workload, work to tight deadlines, and be able to support other team members with the overall responsibilities of the service in a fast-paced, ever-changing environment. You must be flexible in your approach to work to meet the needs of the service and have a desire to develop and learn further skills.The successful candidates would preferably have experience of the preparation, deployment and support of ICT and could be brought in at the Junior grade. However, as the post is career graded, a Trainee appointment would be considered, and appropriate training provided to bring them up to the Junior and Practitioner levels.The standard operating hours for this post are 8:00am to 5:15pm Monday to Friday working on a rota basis. However, this post requires the flexibility to cover service demands as and when required e.g. between 8:00am and 6:00pm Monday to Friday. For any further information about this post, please contact Jennifer Platts via <a href="mailto:jenniferplatts@sthelens.gov.uk" target="_blank">jenniferplatts@sthelens.gov.uk</a>If you feel you are the right person for the job, and want to make a difference, we would love to hear from you. This post is subject to Basic DBS Disclosure. Full Job Description &amp; Person Specification Documents are included with this advert.We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.Share this vacancy with friends and family via your socials below!St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a> St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

St Helens Metropolitan Council

ICT Technical Service Desk Analyst x2

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6670/Role_Description_.pdf" target="_blank">Role_Description_</a></li>
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Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
The Liverpool City Region Combined Authority is committed to delivering a wide range of projects and programmes and data is at the heart of this ambition. As a Data Systems &amp; Information Manager, you’ll lead the development and management of our Management Information Systems (MIS), ensuring robust data governance and insightful reporting that drives evidence based decision making across the organisation.
Reporting to the Senior Assurance Contracts Manager, you’ll oversee data operations for a wide range of funding streams, providing high-quality reports and dashboards for senior leaders, boards, and stakeholders. This is a strategic role that blends technical expertise with leadership, ensuring data integrity, compliance, and continuous improvement across all projects and programmes.

About the person
We’re seeking a proactive, detail-oriented professional with a strong background in scrupulous data management and governance. Experienced in managing Management Information System and leading teams, you combine analytical skills with strategic thinking to deliver accurate, timely insights. You thrive in collaborative environments, engaging confidently with stakeholders and promoting best practices in data quality and compliance.
We value people who are committed to delivering excellence, who take pride in providing outstanding service, and who champion fairness and equality in everything they do. If you’re passionate about using data to shape impactful investment decisions and improve organisational performance, we’d love to hear from you.
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. 
The information you provide in your application will be used for shortlisting.
1) Extensive experience in successfully managing Management Information Systems and reporting tools
2) Strong analytical and problem-solving skills
3) Effective leadership and team management skills
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Interviews to take place week commencing 9th February 2026

About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>- Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>- Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>- Flexible and hybrid working</li>
<li>- 24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>- Automatic enrolment to our Westfield Health Programme</li>
<li>- Corporate discounts at council-owned gyms</li>
<li>- Bike to Work Scheme</li>
<li>- Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
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Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Sponsorship
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Data Systems & Information Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6598/ED_Statement___Accreditations.pdf" target="_blank">ED_Statement___Accreditations</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6599/Tips_2024.pdf" target="_blank">Tips_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6600/Info_on_Criminal_Records.pdf" target="_blank">Info_on_Criminal_Records</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6604/Web_Development_Officer_JD_2026_-_FINAL.pdf" target="_blank">Web_Development_Officer_JD_2026_-_FINAL</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs, an online application form must be submitted.



We’re looking for someone to play a key role in delivering our Customer and Digital Strategy, helping to design, configure, and support the digital platforms and services that underpin how residents and businesses interact with the Council.
This is a hands-on technical role focused on building and improving digital services, workflows, and integrations that make customer journeys simpler, more efficient, and increasingly digital by default.
You’ll work closely with the Digital Customer Journey Lead, Customer Services, IT, and service areas across the Council to configure and support online services, automate processes where possible, and ensure digital solutions meet both user needs and organisational requirements.
A significant part of the role involves configuring and customising CRM and CMS platforms within a low-code environment, including online forms, workflows, and user interfaces, as well as integrating services with back-office systems and payment platforms using APIs and other integration methods.
You’ll also play an important role in supporting major digital platform upgrades and technical releases, working alongside IT teams and external suppliers to ensure systems remain secure, stable, and fit for future development.
This role requires strong problem-solving skills and a technical mindset. You’ll be responsible for diagnosing and resolving day-to-day technical or process issues affecting live digital services, testing and quality-assuring changes, and ensuring issues are resolved effectively.
You’ll have a strong understanding of user-centred design and accessibility, ensuring digital services are intuitive, inclusive, and compliant with accessibility standards, and you’ll be comfortable working collaboratively across teams in a fast-paced environment.
If you enjoy working on digital platforms, overseeing service design and technical problem-solving and want to make a real impact on how our services are delivered, we’d love to hear from you.
Pendle is in Lancashire’s scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester.
We offer:
<ul>
<li>Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours</li>
<li>Up to 31 days annual leave</li>
<li>Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire</li>
</ul>
Our Benefits include:
<ul>
<li>Local Government Pension Scheme</li>
<li>Option to buy extra annual leave</li>
<li>Cycle to Work, home tech, and car salary sacrifice schemes</li>
<li>Discounts at major retailers via the Vivup programme</li>
</ul>
We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.

Web Development Officer

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<h2>Job introduction</h2>Job title:&nbsp;Senior Technical ArchitectA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;&nbsp; Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The role:The role of a Senior Architect involves advanced responsibilities, you will act as a subject-matter-expert for the ICT architecture landscape, founded on an extensive, demonstrable track-record of real-world, successful ICT architecture experience in Technical Architecture, or a technical design role. Plan and carry out skills/knowledge sharing and mentoring of Technical Architects and Service Analysts. You will typically be responsible for the implementation of business applications. &nbsp;Key responsibilities:<ul><li>The role of Senior Technical Architect will provide&nbsp;expert knowledge of business application implementation, mapping interdependencies between technologies, process and projects.&nbsp;Identify, propose and support delivery of programmes of work that provide a logical and achievable path to deliver objectives whilst minimising risk and preventing rework</li><li>Delivery of technical standards and architecture artifacts will be a key requirement of the Senior Technical Architect.&nbsp;Reusing existing technologies wherever possible, to provide cost reduction and exploit new business opportunities</li><li>In the role Senior Technical Architect you will act as solution architect, responsible for delivering technical change within the existing Enterprise. &nbsp;Leading and/or participating in the development of high-quality technical process and documentation standards and templates to be used within ICT, which are appropriate to and tailored to meet the requirements of a range of audiences</li><li>The role of Senior Technical Architect will work with technical experts across multiple disciplines and business owners who deliver Council services.&nbsp;</li><li>Your demonstrable knowledge as a Senior Technical Architect will see you work across all areas of ICT, networks, security, application and data hosting, in addition to softer skills with projects and non-technical staff.&nbsp; You will be required to maintain a comprehensive and current understanding of the ICT marketplace, key trends across the public sector, and opportunities, backed up by first-hand experience of complex technologies including Cloud based infrastructures, virtualisation platforms, high-availability and Disaster Recovery solutions, and enterprise applications</li><li>The role Senior Technical Architect will support other Designers in carrying out their assignments, identifying and delivering commonality: Common processes, common information, common infrastructure, and common standards, with the aim of delivering reduced Enterprise complexity, while supporting change and transformation across the Council</li></ul>Please note: we have one permanent post available and one fixed term contract to cover a secondment within the service until 30 April 2027.&nbsp;Our offer to you:<ul><li>At least 31 days holiday, plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Thursday 22 January 2026 Shortlisting date: Friday 23 January 2026 Interview date: late January/early February 2026 Interview format: face-to-face at the Cunard BuildingWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.Please note: this vacancy is classified as a politically restricted position.If you would like any further information or an informal discussion, please contact Chris Marsden at&nbsp;<a href="mailto:chris.marsden@liverpool.gov.uk" target="_blank">chris.marsden@liverpool.gov.uk</a>.&nbsp;Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

4 IT Support Jobs in North West