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We are looking for someone who has a detailed working knowledge of the MRI Revenues and Benefits and development management, environmental health and licensing services. Your role will be in the System, Support &amp; Control team, within the Revenues and Benefits shared service for East Herts and Stevenage Councils.You will be part of the team that manages a number of different systems. Your responsibilities will include;<ul><li>assisting with system control, integrity and upgrades. </li><li>support the shared service managers with year end/annual updating process, </li><li>compiling timetables and installation of software releases ensuring that time sensitive tasks are completed by the deadline.</li><li>ensure users are provided with appropriate systems access and control, </li><li>managing new and existing users,</li><li>maintenance of daily, periodic and adhoc reports required by the Shared Service, as well as archive management. </li></ul>You will be working in a team which controls the IT systems ensuring their efficient running including; setting up new processes, updating parameters, scheduler and job management, and all system housekeeping requirements including printers and designs are maintainedYou will support the operational staff with system queries and contribute to the wider work of the shared service.What can we offer you?<ul><li>A stimulating and supportive work environment.</li><li>Flexible working arrangements, including flexi-time.</li><li>29 days annual leave rising to 34 days with 5 years' local government service.</li><li>Employee well-being programme.</li></ul>





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East Hertfordshire District Council

Systems Support Officer

<h2>About the job</h2>Salary: £48,710 - £51,802 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: PermanentAs a Technical Architect, you will play a pivotal role in shaping our organisation’s technical strategy and delivering impactful, value-for-money solutions. You’ll provide architectural leadership across a range of complex IT environments, collaborating with internal stakeholders, support teams, and third-party partners to deliver robust, scalable, and secure solutions that meet business needs.You will lead on developing and maintaining architectures across business, infrastructure and functional domains. This includes defining requirements, assessing proposed solutions, and ensuring alignment with our existing estate and strategic roadmap. You’ll be at the forefront of planning future IT change, keeping ahead of industry trends and supplier developments to ensure interoperability and reusability.Your role will involve preparing and overseeing technical plans and supporting operational availability, performance, capacity and maintenance of IT services. You will provide technical assurance and governance throughout the solution lifecycle, ensuring high standards are maintained in line with our policies around cost, security, and compliance. You'll also play a key part in resolving technical issues, leading root cause investigations, and owning the technical aspects of documentation and security compliance.This is a leadership role requiring a high level of autonomy, strategic thinking and a proactive approach to change. You’ll contribute directly to the success of our digital transformation agenda and help shape the way we deliver services in the future.Please note this role does not attract sponsorship.<h2>About you</h2>You are an experienced technical professional with a strong track record in solution design and architecture, particularly within infrastructure or software environments. With at least three years in a relevant technology role, you have led teams, influenced stakeholders and delivered results under pressure. You’re confident communicating at all levels, tailoring your approach for both technical and non-technical audiences.You combine a strategic mindset with deep technical expertise. You understand architectural frameworks like TOGAF and have hands-on experience with the Microsoft technology stack, including M365, Azure and web architecture. &nbsp;You’re confident in applying architectural principles and governance in dynamic environments, and you’re motivated by solving problems and driving improvements.You’re a strong relationship builder, able to influence and engage others, including third parties, to achieve shared goals. You demonstrate resilience and calmness under pressure, with the ability to lead on critical services and provide a clear direction in challenging scenarios. You’re analytical, solution-focused, and committed to continuous improvement.You bring a solid foundation of knowledge, backed by a degree or equivalent in a STEM subject, and relevant practitioner-level qualifications. You understand the importance of equality in the workplace and are confident integrating those principles into your work. You’re comfortable travelling for supplier engagement and understand that occasionally, out-of-hours support may be required.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1569195&amp;ptId=11594" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1569196&amp;ptId=11594" target="_blank">download: PREF105543 202506 M4 Technical Architect - JD .pdf</a></li></ul>





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2 IT Support Jobs in Letchworth Garden City, UK