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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1130/JD_Repairs_Planner.docx" target="_blank">JD_Repairs_Planner</a></li>
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At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
To respond to enquiries to our Reactive Repairs service from customers, both internal and external, through a variety of service delivery channels.&nbsp; Resolving enquires at first point of contact where possible and ensuring the highest standard of customer care are provided.&nbsp;
Day-to-day planning of the Arun In House repairs team (and subcontractors) to ensure all jobs are adequately allocated, attended, follow on works raised, jobs re-booked or closed as necessary daily.&nbsp; Ensuring all appointments booked are met on time with correct allocation, operative and materials required, and subsequent jobs booked with residents always updated to ensure a positive customer experience.
For more information about joining the Repairs and Maintenance Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 21 November 23:59pm
Interviews are Likely to take place week commencing 1 December 2025

Arun District Council

Housing Repairs Planner

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About the role:
Horsham District Council is looking for a Housing Options Officer to join our dynamic, solution-focused housing service.&nbsp;&nbsp;We are looking for a passionate, self-motivated, enthusiastic individual to join our team with an aspiration to end rough sleeping in the Horsham District. In this role you will be responsible for a caseload of homeless households to ensure the Council meets their statutory duty and finds solutions for those who are homeless or at risk of homelessness. You will be responsible for making appropriate support referrals and identifying suitable housing pathways to prevent homelessness. You will also be required to identify any statutory homeless duties and make decisions under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). In this role you will be required to undertake triaging and assessments of those seeking housing assistance, provide advice, options, and housing solutions to homeless households and those in temporary accommodation with the aim of preventing or relieving their homelessness. The role is that of a decision maker and you will be responsible for making section 184 decisions and writing complex decision letters.
It’s an exciting time to join the Council’s Housing team as we make progressive steps towards preventing homelessness and supporting people to stay in their homes. Where households become homeless, we are pro-active in finding solutions to resolve their housing need which could be through supported accommodation, private rented accommodation and the use of the Council’s housing register to nominate to registered providers of social housing. The Housing team is well respected at the Council with recent growth approved to enable us to continue to meet the needs of the district’s residents through the cost-of-living crisis.
About you:
To succeed as a Housing Options Officer in this role you will be a dedicated individual with a passion to end rough sleeping in the Horsham District. You will be self-motivated and able to prioritise your workload with face-to-face and telephone contact with homeless applicants as well as responsibilities to meet the Council’s duty by writing in depth housing decision letters. You will be able to work successfully in a large team and have experience of working in a multi-agency environment. You will be required to participate in the out of hours homelessness rota (approx. one week in ten, for which you will receive additional payment).
We are seeking dedicated and compassionate individuals to join our team. If you have experience working with vulnerable tenants and a background in housing, we would love to hear from you. We believe in the potential of passionate individuals, and we provide comprehensive training to ensure you have the necessary skills to excel in this role. Please do not be discouraged from applying if you have not worked in housing options before, we recognise the value of transferrable skills and willingness to learn just as much as experience.
For an informal discussion about the role, please contact Amy Johnstone, Housing Options Team Leader on 01403 215 553
About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.
We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.
We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the&nbsp;<a href="https://www.hants.gov.uk/hampshire-services/pensions/local-government/about-the-scheme/scheme-benefits" target="_blank">Local Government Pension Scheme (LGPS)</a>, where the Council contributes circa 20% of pensionable salary.
To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership &amp; Management (ILM), Master of Business Administration (MBA).
Visit our&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers" target="_blank">Jobs and careers page</a>&nbsp;to find out more about&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/working-for-horsham-district-council" target="_blank">Working for Horsham District Council</a>&nbsp;and&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/our-employment-commitments" target="_blank">Our employment commitments</a>.
To apply:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to&nbsp;<a href="mailto:HR@horsham.gov.uk" target="_blank">HR@horsham.gov.uk</a>&nbsp;explaining clearly how you meet the criteria and what you feel you can bring to the role.
Repeat applications for the same role will not be considered, unless relevant changes to experience and skills can be demonstrated.

Housing Options Officer

<ul><li>Reference: EC242 </li><li>Division: Crawley Homes </li><li>Salary: £32,287.00 - £38,133.00 per annum pro rata </li><li>Contract type: Fixed term </li><li>Posted on: 31 October 2025 </li><li>Interview date:02 December 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 29.6 per week </li><li>Closing date: 23 November 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about delivering high-quality housing services and making a real impact in people’s lives? Crawley Homes is looking for a dedicated and proactive Housing Officer to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities including tenancy management, income recovery, voids, and estate services.As a Housing Officer, you’ll be responsible for:<ul><li>managing tenancies, including changes, terminations, and mutual exchanges</li><li>supporting tenants with income management and arrears recovery</li><li>letting void properties efficiently and sensitively</li><li>conducting property inspections and estate management duties</li><li>liaising with tenants, contractors, and partner agencies</li><li>promoting community development and responding to safeguarding concerns</li></ul>We’re seeking an individual who:<ul><li>is an excellent communicator with strong negotiation and organisational skills</li><li>has a good understanding of housing law, welfare benefits, and safeguarding</li><li>is customer-focused and committed to continuous service improvement</li><li>can work flexibly, including occasional evenings and weekends in response to the requirements of the post</li><li>holds a full UK driving licence and has access to a suitable vehicle</li></ul>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>This is an 18-month fixed-term contract, offered on a part-time basis (29.6 hours per week) across four working days, with Tuesday proposed as the non-working day.This post is subject to a satisfactory clearance of a Basic Disclosure and Barring Service check.A full current UK driving licence and use of a suitable vehicle are requirements of the role.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:caroline.lynn@crawley.gov.uk" target="_blank">caroline.lynn@crawley.gov.uk</a> or <a href="mailto:sarah.jenn@crawley.gov.uk" target="_blank">sarah.jenn@crawley.gov.uk</a>, Area Housing Managers.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/2025-10/EC248%20-%20Housing%20Officer%20JD.pdf"> Housing Officer job description (PDF, 196.06 KB) </a></li></ul>





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