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About the role⭐ Senior Contact and Response Officers × 2We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you have a passion for supporting older and more vulnerable residents – and the leadership skills to inspire and guide others to deliver exceptional services?This is an exciting opportunity to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants than ever before, and our sheltered housing team and contact centre are central to this transformation.As a Senior Contact and Response Officer, you’ll lead a team of Officers, ensuring that all alarm activations and calls are responded to and residents living in our schemes are safe and well and feel truly supported. In addition, the contact centre acts as housings out of hours emergency response service and takes responsibility for calls relating to other housing service areas. You’ll be a visible leader – coaching staff, monitoring standards, and ensuring that every resident feels valued, listened to and connected.You will be part of a service that is:<ul><li>Visible and connected – stronger links with residents, families and communities.</li><li>Supportive and responsive – helping vulnerable residents live independently and safely.</li><li>Engaged and Responsive – giving residents comfort that we are here for them when they most need it. </li></ul>This is a rewarding leadership role that combines people management, service improvement and hands-on engagement with residents What will you be doing?What you will be doingYou’ll lead and support the day-to-day management of the Contact and Response centre and staff. Your work will include:<ul><li>Providing direction, coaching and line management to Officers.</li><li>Monitoring health &amp; safety, fire safety and compliance across schemes.</li><li>Ensuring consistent, high-quality services for older and vulnerable residents.</li><li>Responding to complex or sensitive resident issues and safeguarding concerns.</li><li>Supporting the organisation of activities that reduce isolation and promote wellbeing.</li><li>Building strong working relationships with Housing Officers, Tenancy Support, Caretakers and external partners.</li><li>Driving service improvements and identifying new ways to enhance resident experience.</li><li>Acting as the main point of escalation for scheme-related enquiries or incidents.</li></ul>This is a varied role where you can make a visible difference – to residents, to staff and to the wider service.About youAbout youWe’re looking for an experienced and motivated housing professional with strong leadership skills and a genuine commitment to supporting older and vulnerable people.What you’ll bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience of managing a contact centre preferably linked to the provision of sheltered, supported or independent-living services.</li><li>Excellent people-management skills with the ability to lead, coach and motivate staff.</li><li>A sound understanding of safeguarding, support planning and housing management.</li><li>Strong communication and interpersonal skills – approachable, empathetic and confident.</li><li>The ability to balance compassion with compliance, ensuring services meet high standards.</li><li>A proactive, problem-solving approach with a focus on continuous improvement.</li></ul>This is an excellent opportunity to step into a senior role in a forward-looking housing service and make a lasting difference to the lives of residents across North Northamptonshire.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Senior Contact and Response Officer Full Time

About the role⭐Senior Neighbourhood Housing Officers x 3We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the changeAbout the roleDo you want to play a key role in transforming how we deliver housing services at North Northamptonshire Council?This is your chance to be part of a bold new chapter for Housing Services and help shape the future of our housing management service. We are a council with a passion for driving positive change and delivering excellence; serving a community with a rich heritage, a diverse population, and a distinct identity.We are looking for motivated and ambitious people to join our Housing Management Service at a time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer – more caretakers working across our estates.</li><li>Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>What will you be doing?What you will be doingYou will lead a patch-based housing management team, inspiring confidence and delivering consistent, high-quality services. Your work will include:<ul><li>Providing day-to-day leadership, coaching and support to Housing Officers and Assistants.</li><li>Taking ownership of complex tenancy cases, including anti-social behaviour, safeguarding and tenancy breaches.</li><li>Ensuring vulnerable tenants receive the right support through close partnership working.</li><li>Working with caretakers and other teams to keep estates safe, clean and welcoming.</li><li>Monitoring performance and budgets, and reporting on outcomes.</li><li>Acting as a visible presence on estates, engaging with tenants, councillors and community groups.</li><li>Leading by example in delivering excellent customer service and promoting tenant engagement.</li></ul>This is a varied and rewarding role where you can see the difference you make every day, while developing your leadership and management skills.About youAbout youWe want changemakers – people with the passion and drive to help us build safer, stronger and more connected communities.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>A strong background in tenancy or neighbourhood management, with experience of handling complex cases.</li><li>The ability to support and mentor Housing Officers and Assistants, building confidence and consistency across your patch.</li><li>Excellent communication and influencing skills, with the confidence to balance support, enforcement and partnership working.</li><li>A proactive, problem-solving approach, with the drive to deliver improvements for tenants and communities.</li></ul>This is an excellent opportunity to take the next step in your career within a forward-looking housing service – and to make a visible difference to the lives of tenants every single day.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Senior Neighbourhood Housing Officer Full Time 

About the role⭐Housing Assistant Full Time We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you want to build a career in housing and play a vital part in transforming services for tenants?This is your chance to join North Northamptonshire Council’s Housing Management Service at an exciting time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before.As a Housing Assistant, you’ll provide essential support to Neighbourhood Housing Officers and Senior Officers – helping us deliver excellent services while learning the skills you need to progress in housing. You’ll be part of a team that’s modernising, forward-looking and passionate about making a difference.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer – more caretakers working across our estates.</li><li>Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>This role is the perfect opportunity to gain hands-on housing experience in a supportive environment, with clear pathways for training and career development.What will you be doing?What you will be doingYou’ll provide vital day-to-day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service. Your work will include:<ul><li>Acting as a first point of contact for tenants, answering queries quickly and professionally.</li><li>Supporting Housing Officers with tenancy visits, estate inspections and community engagement activities.</li><li>Handling administrative tasks such as Void administration, tenancy paperwork, records and case monitoring.</li><li>Helping tenants access the right services and support when they need it.</li><li>Assisting with cases involving arrears, tenancy issues or safeguarding.</li><li>Contributing to tenant engagement activities and events.</li><li>Building positive relationships with tenants, colleagues and communities.</li></ul>About youAbout youWe’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Good organisational and communication skills, with an eye for detail.</li><li>A friendly and approachable manner, with the confidence to deal with tenant queries.</li><li>Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).</li><li>A willingness to learn, take on new challenges and support colleagues across the service.</li></ul>This is an excellent opportunity to develop your career within a large, forward-looking housing service, while helping to create safer, stronger and more connected communities.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Housing Assistant  Full Time 

About the role⭐Housing Assistants Part Time x 3 We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you want to build a career in housing and play a vital part in transforming services for tenants?This is your chance to join North Northamptonshire Council’s Housing Management Service at an exciting time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before.As a Housing Assistant, you’ll provide essential support to Neighbourhood Housing Officers and Senior Officers – helping us deliver excellent services while learning the skills you need to progress in housing. You’ll be part of a team that’s modernising, forward-looking and passionate about making a difference.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer – more caretakers working across our estates.</li><li>Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>This role is the perfect opportunity to gain hands-on housing experience in a supportive environment, with clear pathways for training and career development.What will you be doing?What you will be doingYou’ll provide vital day-to-day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service. Your work will include:<ul><li>Acting as a first point of contact for tenants, answering queries quickly and professionally.</li><li>Supporting Neighbourhood Housing Officers with tenancy visits, estate inspections and community engagement activities.</li><li>Handling administrative tasks such as void administration, tenancy paperwork, records and case monitoring.</li><li>Helping tenants access the right services and support when they need it.</li><li>Assisting with cases involving arrears, tenancy issues or safeguarding.</li><li>Contributing to tenant engagement activities and events.</li><li>Building positive relationships with tenants, colleagues and communities.</li></ul>About youAbout youWe’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Good organisational and communication skills, with an eye for detail.</li><li>A friendly and approachable manner, with the confidence to deal with tenant queries.</li><li>Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).</li><li>A willingness to learn, take on new challenges and support colleagues across the service.</li></ul>This is an excellent opportunity to develop your career within a large, forward-looking housing service, while helping to create safer, stronger and more connected communities.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Housing Assistant  Part Time 

About the role⭐ Neighbourhood Housing Officers x7 We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the changeAbout the roleDo you want to be the face of housing in your community and make a real difference to tenants’ lives?This is your chance to be part of a bold new chapter for Housing Services at North Northamptonshire Council. We are reshaping our Housing Management Service to become more visible, proactive and closer to our tenants than ever before.As a Neighborhood Housing Officer, you’ll manage your own patch, working directly with tenants and communities to deliver excellent, responsive services. No two days will be the same – you’ll balance support with enforcement, problem-solving with prevention, and relationship-building with results.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer – more caretakers working across our estates.</li><li>Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>This is a varied, people-focused role where you’ll see the difference you make every day and build strong foundations for your career in housing.What will you be doing?What you will be doingYou will be responsible for managing a patch of homes, ensuring tenants feel supported and connected. Your work will include:<ul><li>Being a visible presence on estates, carrying out visits, inspections and tenancy checks.</li><li>Building positive relationships with tenants and communities, getting to know their needs.</li><li>Supporting tenants to sustain their homes, including providing advice, assistance and enforcement where needed.</li><li>Tackling tenancy breaches and anti-social behaviour quickly and fairly.</li><li>Preventing and recovering arrears. </li><li>Identifying vulnerable households and working with partners to make sure they get the right support.</li><li>Working closely with caretakers, sheltered and housing support colleagues to deliver a joined-up service.</li></ul>Responding to issues raised by tenants, councillors and communities, and keeping residents updated on outcomesAbout youAbout youWe want changemakers – people who want to be out in communities, making a visible difference and helping tenants thrive.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience in tenancy management, income, housing, community work or a related service.</li><li>Excellent people skills – approachable, confident, and able to build trust quickly.</li><li>The resilience to handle challenging situations and find solutions that work.</li></ul>Strong organisational and communication skills, with the ability to manage a varied workload.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Neighbourhood Housing Officer  Full Time

About the role⭐Housing Tenancy Support Officer Part TimeWe’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you want to make a real difference by supporting tenants to sustain their homes and thrive in their communities?This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our Housing Tenancy Support Officers are a vital part of this transformation.As a Housing Tenancy Support Officer, you’ll work directly with tenants who need extra help, providing guidance, practical support and links to other services. You’ll play a key role in preventing homelessness, tackling tenancy issues early, and helping tenants feel secure and supported in their homes.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Supportive and responsive – tailored help for tenants who need it most.</li><li>Engaged and accountable – ensuring tenants’ voices are heard and acted on.</li><li>Cleaner and safer – working with colleagues to improve neighbourhood standards.</li></ul>This is a rewarding and people-focused role where you’ll see the difference you make every single day. What will you be doing?What you will be doingYou’ll be responsible for providing support that helps tenants maintain successful, sustainable tenancies. Your work will include:<ul><li>Building positive relationships with tenants who need extra support.</li><li>Assessing needs and putting tailored support plans in place.</li><li>Helping tenants with budgeting, benefits and financial advice to reduce arrears and prevent crisis.</li><li>Working closely with support services, health professionals and community organisations to link tenants to the right help.</li><li>Supporting vulnerable tenants, including those facing domestic abuse, safeguarding issues or mental health challenges.</li><li>Helping tenants understand their rights and responsibilities, and tackling issues before they escalate.</li><li>Promoting independence, resilience and community connections.</li></ul>About youAbout youWe are looking for people who are caring, proactive and passionate about making a difference.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience of working in housing, support, health, social care or community services.</li><li>Excellent people skills – empathetic, approachable and confident in engaging with tenants.</li><li>The ability to respond calmly and effectively to challenging situations.</li><li>Strong organisational and problem-solving skills, with the ability to manage a busy caseload.</li><li>A genuine commitment to helping people sustain their homes and build better futures.</li></ul>This is an excellent opportunity to join a forward-looking housing service and play your part in creating safer, stronger and more supportive communities.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Housing Tenancy Support Officer Part Time 

About the role⭐ Senior Sheltered Services Officer Full Time We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you have a passion for supporting older and more vulnerable residents – and the leadership skills to inspire and guide others to deliver exceptional services?This is an exciting opportunity to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants than ever before, and our sheltered housing team is central to this transformation.As a Senior Sheltered Services Officer, you’ll lead a team of Sheltered Scheme Officers, ensuring that our schemes are safe, well-run and truly supportive places for residents to live. You’ll be a visible leader – coaching staff, monitoring standards, and ensuring that every resident feels valued, listened to and connected.You will be part of a service that is:<ul><li>Visible and connected – stronger links with residents, families and communities.</li><li>Supportive and responsive – helping vulnerable residents live independently and safely.</li><li>Engaged and accountable – giving residents a stronger voice in how schemes are managed.</li><li>Cleaner and safer – ensuring schemes are well maintained and welcoming.</li></ul>This is a rewarding leadership role that combines people management, service improvement and hands-on engagement with residents.What will you be doing?What you will be doingYou’ll lead and support the day-to-day management of several sheltered housing schemes and staff. Your work will include:<ul><li>Providing direction, coaching and line management to Sheltered Scheme Officers.</li><li>Monitoring health &amp; safety, fire safety and compliance across schemes.</li><li>Ensuring consistent, high-quality services for older and vulnerable residents.</li><li>Responding to complex or sensitive resident issues and safeguarding concerns.</li><li>Supporting the organisation of activities that reduce isolation and promote wellbeing.</li><li>Building strong working relationships with Neighbourhood Housing Officers, Tenancy Support Officers, Caretakers and external partners.</li><li>Driving service improvements and identifying new ways to enhance resident experience.</li><li>Acting as the main point of escalation for scheme-related enquiries or incidents.</li></ul>This is a varied role where you can make a visible difference – to residents, to staff and to the wider service.About youAbout youWe’re looking for an experienced and motivated housing professional with strong leadership skills and a genuine commitment to supporting older and vulnerable people.What you’ll bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience of managing sheltered, supported or independent-living services.</li><li>Excellent people-management skills with the ability to lead, coach and motivate staff.</li><li>A sound understanding of safeguarding, support planning and housing management.</li><li>Strong communication and interpersonal skills – approachable, empathetic and confident.</li><li>The ability to balance compassion with compliance, ensuring services meet high standards.</li><li>A proactive, problem-solving approach with a focus on continuous improvement.</li></ul>This is an excellent opportunity to step into a senior role in a forward-looking housing service and make a lasting difference to the lives of residents across North Northamptonshire.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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7 Housing Jobs in North Northamptonshire