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Are you passionate about making a positive impact on residents lives? Do you have excellent communication and problem-solving skills? We are looking for an experienced Anti-Social Behaviour Officer, to join our skilled and friendly Housing Team.The Role You will be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, neighbour nuisance and anti-social behaviour. Working alongside housing management colleagues you will effectively manage your caseload and take forward the highest priority cases. You will also make and maintain effective working relationships with external agencies, including the police and legal advisors.Who we’re looking for<ul><li>Experience dealing with Anti-Social Behaviour, non-legal remedies and legal remedies.</li><li>The ability to work closely with local partners including the police, adult and childrens services and other agencies to pursue appropriate legal action.</li><li>Experience of preparing cases and witness statements for court hearings.</li><li>Experience of dealing with challenging behaviour and a sound knowledge of civil and criminal legislation.</li><li>A commitment to delivering excellent customer service.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Mel Davis at <a href="mailto:mdavis@tandridge.gov.uk" target="_blank">mdavis@tandridge.gov.uk</a> We reserve the right to close this advert early should we receive a sufficient number of applications.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





<ul></ul>

Tandridge District Council

Anti-Social Behaviour Officer 

About the BoroughWith a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London.&nbsp; Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.&nbsp; About the Service and TeamAt Sutton Housing Partnership (SHP), our strength comes from the experience, dedication and customer-focused mindset of our colleagues.&nbsp; Our Planned &amp; Major Works team plays a key part in this mission, placing residents at the centre of everything we do. We continuously improve our services based on feedback and ensure residents are actively involved in decisions about their homes.Our Resident Liaison Officers (RLOs) are essential to delivering a consistently excellent resident experience. As the primary point of contact during planned works, they ensure residents feel listened to, informed and respected at every stage.Everything we do is guided by our HOME values:<ul><li>High Performing – We continuously learn, improve and strive to deliver the best outcomes. </li><li>One Team – We work collaboratively, supporting one another to achieve success together. </li><li>Make it Happen – We take responsibility, drive positive change and deliver on our commitments. </li></ul>Excellent Customer Service – We put residents first, ensuring their needs shape our work and approach. About the Role and Our Ideal CandidateWe’re looking for two enthusiastic, customer-focused Resident Liaison Officers to support residents through our Planned &amp; Major Works programmes. You’ll be the key point of contact for residents, ensuring they feel informed, supported and valued while works are carried out in their homes. You’ll build strong relationships with residents, contractors and colleagues to deliver a smooth, positive experience.What you’ll need:<ul><li>Strong background in customer service and engagement, with the ability to improve satisfaction </li><li>Excellent understanding of customer care, especially when supporting vulnerable residents </li><li>Confident communicator with great interpersonal skills – approachable, tactful and able to influence at all levels </li><li>Highly organised, able to manage busy workloads and meet tight deadlines </li><li>Good IT skills (Google) and a proactive, solutions-focused attitude </li><li>Ability to work independently and as part of a team </li><li>Experience in housing or local government is an advantage </li><li>Full driving licence and flexibility to travel across sites </li><li>5 Days working from Sutton Gate</li><li>Willingness to complete/enhold a standard DBS </li></ul>If you’re passionate about delivering great customer experiences and making a real difference to residents’ lives, we’d love to hear from you.Our Offer to YouColleagues at SHP take pride in delivering our priorities and working in&nbsp; rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.&nbsp;&nbsp;A good work-life balance is important and our key benefits are:<ul><li>Membership of the <a href="https://www.lgpsmember.org/" target="_blank">Local Government Pension Scheme (opens in new window) </a>– a career average scheme where employees contribute between 5.5% and 12% .&nbsp; Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .&nbsp;&nbsp;</li><li>Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.</li><li>Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.</li><li>Employee Benefits to include cycle to work scheme and a range of discounts schemes&nbsp;&nbsp;</li><li>Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year</li><li>Investment in your learning&nbsp; and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training.&nbsp; Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application ProcessBefore applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforceWe guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional InformationWe are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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London Borough of Sutton

Resident Liaison Officer (Planned and Major Works Team)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3402/Senior_Private_Sector_Housing_Officer_-_Renters_Rights_Act_-_December_2025_JD.doc" target="_blank">Senior_Private_Sector_Housing_Officer_-_Renters_Rights_Act_-_December_2025_JD</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Our Private Sector Housing team seeks to improve the conditions and management standards of private sector housing.
You’ll assist the team in achieving this by leading on the changes brought in by the Renters Rights Act to the delivery of housing enforcement standards, ensuring private sector residential accommodation throughout the District meets statutory standards and helping to bring about improvements in conditions and standards of management for residents.
You will deliver service improvements by developing new working processes and building relationships with partners to meet the requirements of the Renters Rights Act.
You’ll be responsible for assessing a variety of properties using the Housing Health and Safety Rating System (HHSRS) and interpreting the results of these assessments to determine an appropriate course of action to deal with each hazard identified.
You will investigate complaints regarding housing conditions and undertake detailed surveys and inspections of residential accommodation throughout the District.
With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attendance at Court where required.
This role will be based at our Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles, with your working time split between the office and home (2-3 days).
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported in making decisions, taking initiative, and growing your career in housing.
What’s in it for you?
You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 30 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts on your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Do you want to know more about the role? 
Please get in touch with Alison Simmons, Head of Strategic and Private Sector Housing, on 01732 227272 for an informal discussion about the role. 
Do you want to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date: 5 January 2026
Interviews: 15 January 2026

Senior Private Sector Housing Officer

<ul></ul>





Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.&nbsp; About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: <ul> <li> Tenancy management including transfers, deaths, successions, assignments &amp; mutual exchanges </li> <li> Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling </li> <li> Delivering estate improvements including cycle storage, lighting, parking </li> <li> Reducing risk of fire in communal areas </li> <li> Resident engagement </li> <li> Supporting vulnerable residents </li> <li> Delivering excellent customer care&nbsp; </li> </ul> The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council’s neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required.&nbsp; Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp; How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on on Sunday 4th January 2026. Shortlisting: 11^th December 2025 Interviews: 18^th December 2025 At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here.

Lambeth Council

Senior Neighbourhood Housing Officer

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionAre you passionate about delivering excellent housing services and making a real difference for families in need? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to help people secure safe, quality homes? Do you have the skills and knowledge to make a difference in our temporary accommodation service?&nbsp;If you’re passionate about housing and want to help transform lives, this is your opportunity to make an impact.What’s the role?The Housing Services Directorate is seeking a Temporary Accommodation Housing Officer to join our team working as part of the homelessness service under Part 7 of the Housing Act 1996, supporting households in temporary accommodation and ensuring statutory duties are met.In this role, you will be responsible for supporting applicants and ensuring the sustainment of accommodation. You will manage cases effectively, communicate with the appropriate teams, and drive service improvements.Your duties will include liaising with applicants and partner agencies to maintain safe, secure, and well-managed properties, while providing a responsive and supportive service to ensure residents feel informed and satisfied throughout their stay. You will also ensure all tenancy management tasks are completed accurately and efficiently, contributing to continuous improvement in service delivery.What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans&nbsp;</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking for&nbsp;We are looking for someone with a good understanding of part 7 of the Housing Act 1996, who can provide reliable customer service and work well with different stakeholders. You should be proactive in managing cases load, able to adapt to changes, and comfortable working under pressure to meet deadlines.The role requires clear communication skills, the ability to keep accurate records, and a practical approach to problem-solving. A basic level of education, including GCSEs in English and Maths, is essential. You must also be willing to carry out property visits across the borough.LocationThe job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Special conditions<ul> <li>A basic level of education, including GCSEs in English and Maths, is essential.</li> <li>You must also be willing to carry out property visits across the borough.</li> <li>The job is subject to a Basic Disclosure DBS check</li></ul>The recruitment process is anonymous and we don’t accept CV’s.<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handbook</a>- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact Donaly Green - <a href="mailto:donaly.green@lewisham.go.v.uk" target="_blank">donaly.green@lewisham.go.v.uk</a>&nbsp;/ 07751714784Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/TemporaryAccommodationHousingOfficer031225" target="_blank">here</a> to view the Job Description and Person SpecificationSalary£40,404-£41,637 per annum (SO1)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">Twitter</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram&nbsp;</a>&nbsp;





<ul></ul>

London Borough of Lewisham

Temporary Accommodation Housing Officer

<ul><li>Reference: EC191 </li><li>Division: Crawley Homes </li><li>Salary: £16,867.20 per annum </li><li>Contract type: Apprenticeship </li><li>Posted on: 02 December 2025 </li><li>Interview date:15 January 2026 - 01 January 1970</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: Apprentice pay scale </li><li>Working hours: 37 per week </li><li>Closing date: 21 December 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Join us as a Housing Apprentice!&nbsp; Are you passionate about helping people and love keeping things organised? Do you want to learn new skills while making a real difference in your community? If so, this could be the perfect opportunity for you! &nbsp;We're offering an 18 month fixed term apprenticeship contract in our Tenancy Services team. Our team look after over 8,000 homes, providing safe and welcoming spaces for more than 20,000 people in Crawley. We’re here to help residents find the perfect home, keep it affordable, and build strong, supportive communities. Our mission? Creating homes that everyone is proud to call their own. What's in it for you? You will:<ul><li>learn valuable skills like customer service, teamwork, and time management</li><li>gain a Certificate in Housing Practice – a fantastic first step into a housing career</li><li>work alongside experienced colleagues who will support you every step of the way</li></ul>In this role you will:<ul><li>assist residents with rent queries and tenancy issues</li><li>help maintain accurate records and support rent account management</li><li>work on projects to improve neighbourhoods and community life</li><li>shadow other teams to broaden your experience</li></ul>About you:<ul><li>you’re great with people and love getting things done to a high standard</li><li>you thrive in a busy environment and can juggle priorities</li><li>you’re ready to learn and committed to your own development</li></ul>To apply for this role, you must:<ul><li>have the right to live and work in England</li><li>not currently be enrolled in another apprenticeship or higher education course</li><li>have no existing Level 2 or above qualification in housing or similar</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.<h4> Additional information </h4>This is a training post for 18 months, with a focus on learning and correctly applying the knowledge, skills, behaviours and experience needed to:<ul><li>Support the Tenancy Services Team to deliver a high-quality service</li><li>Be an effective member of Crawley Borough Council staff</li></ul>This involves successfully completing a mix of off and on the job training and assessments leading to a Housing or Property Management Assistant Level 2 apprenticeship (or equivalent).<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal chat, contact <a href="mailto:asad.raja@crawley.gov.uk" target="_blank">asad.raja@crawley.gov.uk</a> or call on, 01293 438755&nbsp; We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/ec191-housing-apprentice.pdf"> Housing Apprentice Job Description (PDF, 268.12 KB) </a></li></ul>





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Crawley Borough Council

Housing Apprentice

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamThis is an exciting time to be joining the&nbsp; Community Housing Service in Kingston. We have recently restructured all services with a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.About the Role and Our Ideal CandidateYou will be the frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You will fulfil the council’s statutory housing and homelessness assessment and decision making function, with particular focus on preventing homelessness. &nbsp;Candidates are normally appointed to the first point of the grade and will progress through the grade range with an annual increase (to the maximum point). Exceptionally, appointments may be made above the first point of the grade, for example if you have significant experience of delivering statutory homelessness services.&nbsp;About You&nbsp;We are looking for someone with housing knowledge, especially the Housing Act 1996 and the Homelessness Reduction Act 2017, plus an understanding of the importance of homelessness prevention within social and welfare needs of households. Previous experience is welcomed, however we are looking for candidates that demonstrate an understanding of the needs of households when assessing and determining the statutory duties involved with homeless applications, as well as an ability to understand and comprehend sometimes complex situations.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Housing Solutions Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2953/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2956/Job_Description_-_Housing_Development_Assistant.docx" target="_blank">Job_Description_-_Housing_Development_Assistant</a></li>
</ul>





<h4>About the Role</h4>
Are you looking for a role where you can make a real difference to local communities? Join us as a Housing Development Assistant and play a key part in delivering high-quality homes and regeneration projects across the borough.
This is an exciting opportunity to work within our Housing Development Team, supporting the delivery of new build, mixed-use, and refurbishment schemes that improve lives and create vibrant neighbourhoods.

<h4>What You’ll Do</h4>
<ul>
<li>Assist in managing and delivering housing development projects.</li>
<li>Identify development opportunities within existing housing stock.</li>
<li>Provide excellent customer service, offering advice and solutions to residents.</li>
<li>Maintain accurate project records, risk logs, and trackers.</li>
<li>Co-ordinate handovers and monitor defects during the 12-month period.</li>
<li>Organise public relations events for new developments and support marketing activities.</li>
<li>Prepare reports for governance meetings and assist with grant funding applications.</li>
</ul>

<h4>What We’re Looking For</h4>
<ul>
<li>Strong organisational skills and ability to manage competing priorities.</li>
<li>Excellent communication and customer service skills.</li>
<li>A proactive, problem-solving approach with attention to detail.</li>
<li>Ability to work collaboratively with internal teams, contractors, and stakeholders.</li>
<li>Commitment to equality, diversity, and confidentiality.</li>
</ul>
Experience in housing development or project support is desirable, but we welcome applications from candidates with transferable skills and a passion for making a difference.

<h4>Why Join Us?</h4>
<ul>
<li>Be part of a team delivering real impact for local communities.</li>
<li>Enjoy a supportive and collaborative working environment.</li>
<li>Access professional development opportunities.</li>
<li>Competitive salary and benefits package.</li>
</ul>

Ready to make a difference? Apply today and help us build homes and communities that matter.

Housing Development Assistant

Are you looking for an exciting new challenge—one where you can develop new skills, build your confidence, and make a real difference to residents’ lives? Are you hoping to join a dynamic, supportive and friendly team? If so, we have the perfect opportunity for you! We’re recruiting for a new member of our Resident Involvement Team, where you’ll play an important role in helping residents share their views, shape the services that matter most to them, and contribute to improving the living environments across the local community. About the roleThis role offers an excellent opportunity for an enthusiastic and motivated individual to develop a broad range of skills while contributing to a vital team within the wider Housing Department. The position plays a key part in our commitment to providing a safe and secure housing environment for all residents, as well as ensuring their voices and opinions are sought, understood and included in our decision-making. The chosen candidate will: <ul><li>Be a key part of a friendly and supportive team.</li><li>Help to deliver a safe, secure housing service for all tenants and leaseholders. </li><li>Provide an effective and proactive resident engagement service.</li><li>Ensureoutstanding customer service and service delivery standard are achieved.</li><li>Provide a critical source of support for local people seeking help with their housing and contractor servicing needs.</li></ul>Who we’re looking forWe’d love to hear from you if you: <ul><li>Are educated to GCSE level or equivalent.</li><li>Have previous experience of delivering excellent front line housing services in a highly pressurised environment.</li><li>Have experience of facilitating meetings, groups, and forums.</li><li>Have experience of using information and communication technologies proficiently.</li><li>Can demonstrate clear and effective written and verbal communication skills.</li><li>Can present information accurately and in an appropriate format to a variety of audiences.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some free on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, hybrid working (requiring presence in the office for around two days a week), flexitime, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="//www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services.We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more?Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, please get in contact. If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Melanie Davis (<a href="mailto:mdavis@tandridge.gov.uk" target="_blank">mdavis@tandridge.gov.uk</a>) Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





<ul></ul>

Housing Visiting Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2720/Information_for_Candidates.doc" target="_blank">Information_for_Candidates</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2721/Organisational_Culture_framework.doc" target="_blank">Organisational_Culture_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2722/Reference_Form_11B_for_posts_requiring_DBS.doc" target="_blank">Reference_Form_11B_for_posts_requiring_DBS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2723/Reference_Form.docx" target="_blank">Reference_Form</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2727/Specialist_Neighbourhood_Housing__Rents_____002_.docx" target="_blank">Specialist_Neighbourhood_Housing__Rents_____002_</a></li></ul>

Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail <a href="mailto:PeopleandOD@guildford.gov.uk" target="_blank">PeopleandOD@guildford.gov.uk</a> quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.
We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
Follow us on Twitter @GuildfordBC



Specialist Neighbourhood Housing (Income)&nbsp;&nbsp;
Would you like to work for a high performing Income management service?
We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills.&nbsp; A passion for delivering excellent customer service, who has a “can do” attitude and is a good team player.&nbsp; You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.
The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.
Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of giving debt advice and/ or welfare benefit advice would be desirable.
In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.
&nbsp;If you would like further details about this role please telephone Joanne Figg, Income Manager, on (01483) 444280 or 07970 518815.
If you would like to apply for this role, please log on to&nbsp;<a href="http://www.guildford.gov.uk/" target="_blank">www.guildford.gov.uk</a>&nbsp;and click Contact us, then click on Jobs.
Closing date for applications: 19/12/2025
Interview and test: week commencing 05/01/2026

Guildford Borough Council

Specialist - Neighbourhood Housing (Income)

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<h2>Job introduction</h2>Are you a proactive leader who can develop a resident focused compliance culture that delivers high quality services for our residents in Brighton &amp; Hove?&nbsp;Do you have a background in the development and delivery of housing safety and compliance programmes to ensure our council homes meet all &nbsp;legislative and regulatory requirements?Can you lead continuous improvement, support and develop our culture as a learning organisation and&nbsp;enable us to realise our goal to be a Great Landlord?If so, we’d like to hear from you.Brighton &amp; Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there’s a shared commitment to celebrating and promoting all that makes Brighton &amp; Hove so unique.We are an ambitious service working to be a Great Landlord and deliver our Council Plan and Housing Strategy priorities of improving housing quality and safety. &nbsp;Our priority is to ensure the health and safety of our residents and those who visit and work on our homes.However, we face complex housing compliance and safety challenges that require resident focused leadership, collaboration, innovation &nbsp;and initiative to resolve. &nbsp;These include the age and nature of our council housing stock, historic underinvestment in many of our properties, data quality and use, workforce capacity, proactive monitoring and response to emerging risks and navigating a complex legal and regulatory environment.As our new Head of Housing Safety and Regulatory Compliance, you will lead the delivery of building and fire safety improvements, &nbsp;ensure that the council complies with health and safety requirements in all our homes and meets the Regulator of Social Housing consumer standards. &nbsp;We are aiming to transform the service, focusing on resident voice, using customer insight, quality data, technology and innovation to improve the service we provide &nbsp; We want to ensure the right leadership, culture, skills and technologies are all in place to make this a reality.Interview date: w/c Monday 12 January 2026For an informal discussion, please contact Martin Reid, Director Homes &amp; Investment on <a href="mailto:martin.reid@brighton-hove.gov.uk" target="_blank">martin.reid@brighton-hove.gov.uk</a>&nbsp;Successful candidate(s) will be able to start on or after 1 April 2026 subject to pre-employment checks being completed.<h2>About the role</h2>Brighton &amp; Hove City Council are committed to meeting our regulatory requirements, and our priority of ensuring the health &amp; safety of our residents and those who visit and work on our homes.We are seeking a proactive &nbsp;and forward-thinking leader with a proven track record in delivering housing compliance, fire and building safety services. You will be confident in your knowledge and understanding &nbsp;of current and emerging building, fire safety and housing compliance regulations, risk and best practice. You will be ready to act swiftly and work proactively in what can be a complex and ever changing environment.&nbsp;You will&nbsp;have responsibility for managing substantial budgets, procuring and overseeing contracts, and ensuring our resources are deployed effectively. You will lead both council teams and external contractors, ensuring full compliance with all regulatory and safety standards within your service.You will:<ul><li>Have extensive knowledge and expertise in the relevant legislation, regulation and best practice relating to housing compliance, fire safety, mechanical &amp; electrical and building and safety standards.</li><li>Have significant leadership experience, with a proven ability to engage and empower teams, build trust and confidence, provide clarity, collaboration, drive change and progression.</li><li>Have demonstratable experience leading housing safety and compliance programmes such as fire safety projects and remediation programmes</li><li>Have a proven experience in risk measurement and proactive hazard mitigation, analysing underlying issues and be responsible for corrective actions.&nbsp;</li><li>Have experience in both procurement and contract management for safety-related contracts, monitoring delivery, standards and value for money.</li><li>Be resident focused, confident in your commissioning and delivery of effective services, adept at financial planning, ability to be reactive to operational issues and work proactively in a political environment.</li><li>Be people centred, getting it right for our tenants and also for our colleagues and have a proven ability to build and maintain strong collaborative relationships with key stakeholders inside and outside the council.</li></ul>&nbsp;We are a learning organisation, committed to innovation, collaboration and impact. As part of the Housing Leadership Team, you will be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion, and engagement.&nbsp;Despite financial pressures, we’re investing in transformation and building a council fit for the future. We are connected, creative and confident.This role is politically restricted. &nbsp;For further information on what this means for employees in post, please click on the document attachment below.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>Please note that this post is subject to a Basic Disclosure Criminal Records Check.

Brighton & Hove City Council

Head of Housing Safety & Regulatory Compliance

<ul></ul>





<h2>Job introduction</h2>Do you enjoy helping people of all backgrounds? Can you communicate sensitively with a wide range of people? Do you want a job that presents different opportunities and challenges every day?If so, these roles in our friendly Housing Customer Service Team might interest you!As a Housing Service Advisor you will work in a busy and supportive Housing team. You will be among enthusiastic colleagues who are great communicators, supporting people with a range of issues through face to face, email and telephone contact.For an informal discussion about the role please contact one of our team leaders:<a href="mailto:Chris.Czolak@brighton-hove.gov.uk" target="_blank">Chris.Czolak@brighton-hove.gov.uk</a><a href="mailto:Marlene.Wright@brighton-hove.gov.uk" target="_blank">Marlene.Wright@brighton-hove.gov.uk</a><a href="mailto:Kim.Giles@brighton-hove.gov.uk" target="_blank">Kim.Giles@brighton-hove.gov.uk</a> or ask to have a chat with one of them by phone on 01273 293030<h2>About the role</h2>We are seeking committed, resilient and well organised team players to join our friendly Housing Customer Service Team, delivering a professional, exceptional service to council tenants. You will be the first point of contact for tenants and agencies working with them, providing advice, support and signposting on a wide range of issues.You will be great at helping people and working under pressure,&nbsp;sensitively supporting customers from all backgrounds and experiences. You will at times discuss difficult issues with customers and to do so supportively and empathically. The ability to work accurately and to keep good written records is paramount. Ideally you will have previous customer service experience but training in this will be given and continuous professional and personal development is available.This is an exciting time to work in Housing. Upcoming changes in legislation mean that local authorities will be expected to work and engage with their tenants in different ways and there will be opportunity for you to contribute to this.You will be given a comprehensive induction to the role, where you will be fully supported by existing team and taught everything you need to do the role.Currently staff work a minimum of 3 days per week in one of several offices across the city, and the role also allows some home working for the remainder of the week.&nbsp;We are constantly adapting our communication styles, providing wider digital options to make our service more accessible to everybody.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/why-work-us" target="_blank">Why work for us (brighton-hove.gov.uk)</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/apply-job-council/encouraging-diverse-workforce" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk)</a>.

Housing Service Advisor

Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionThis is a role with real scale, complexity and opportunity. You will lead housing management services for over 19,000 homes, including council tenancies, leasehold properties and &nbsp;and supported housing. With a team of over 250 staff and a budget of £15m, you’ll be responsible for delivering high-quality, resident-focused services that reflect our values and meet the needs of diverse communities.What’s the role?As a key member of the directorate management team you’ll lead on resident engagement, complaints, and service improvement, playing a key role in preparing the service for inspection under the new Consumer Standards and the lifting of the regulatory notice issued in March 2024. &nbsp;You will need to be able to work across the whole housing system, engendering a collaborative approach and seeing the interdependencies between services. You’ll also oversee the transition of 1,800 PFI properties ahead of contract expiry in 2027, acting as Senior Responsible Officer for this major change programme.What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forYou’ll bring deep housing systems expertise, a track record of leading change, and a commitment to resident voice and service quality. You’ll be a visible, collaborative leader who empowers others and builds trust across the organisation. You’ll also be comfortable working in a political environment, advising elected members and representing the council externally.LocationThe job is primarily based in Laurence House, Catford, London,SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Do Not apply for this role via this websiteFor further details, please contact our retained partners at GatenbySanderson - To apply visit <a href="https://www.gatenbysanderson.com/job/GSe127311/Director-of-Housing-Resident-Engagement-and-Services/" target="_blank">Job - GatenbySanderson</a>Please contact our retained partners at GatenbySanderson, Frazer Thouard - &nbsp;<a href="http://frazer.thouard@gatenbysanderson.com" target="_blank">frazer.thouard@gatenbysanderson.com</a>&nbsp;or Rachel Salvia - <a href="http://rachel.salvia@gatenbysanderson.com" target="_blank">rachel.salvia@gatenbysanderson.com</a>&nbsp;&nbsp;for more information<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handbook</a>&nbsp;- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/1DirectorofRESJD" target="_blank">here</a> to view the Job Description and Person SpecificationSalary£113,334 - £119,346 per annum (DIR3)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">X</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram</a>&nbsp;





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Director of Housing Resident Engagement and Services

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<h2>Job introduction</h2>Are you passionate about improving social housing and making an improvement to residents across Brighton &amp; Hove?We’re looking for a skilled and proactive Major Works Project Manager to join our Programme delivery team, where you’ll play a key role in delivering major refurbishment works across our housing portfolio.&nbsp;This is a challenging role where you will lead on multiple projects at any one time and be accountable for their success.For an informal discussion, please contact Marcus Richardson - Quality Assurance Manager on 07500 982823.<h2>About the role</h2>This is a dynamic and rewarding role that involves managing refurbishment projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards.&nbsp;You’ll work closely with internal teams, contractors, consultants, and residents to ensure that every project meets regulatory requirements and delivers excellent customer outcomes. Your work will directly contribute to our commitment to improving homes and enhancing the quality of life for our residents.&nbsp;Your experience should be in delivering refurbishment projects that range from £500k to £10m in value, and you will have knowledge and experience of Building Safety Regulator requirements in Higher-Risk Buildings.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.Please note this job is hybrid working, with the expectation that you will work from the office a minimum of 3 days a week. The office location is:Housing Centre&nbsp;Unit 1 Fairway Trading Estate&nbsp;Eastergate Road&nbsp;Brighton, BN2 4QEFor more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>&nbsp;Please note that this post is subject to a Basic Disclosure Criminal Records Check.

Major Works Project Manager

About the BoroughWith a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London.&nbsp; Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.&nbsp; About the Service and TeamWe are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live.Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work inpartnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.It is an excellent time to join our ambitious organisation, SHP was awarded the highest possible rating of C1by the Social Housing Regulator in October 2025, we are fully compliant with all standards.&nbsp;About the Role and Our Ideal CandidateWe are looking for two qualified Supervisors with strong management and leadership skills&nbsp; to manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the best outcome for the customers and the team.You must have:<ul><li>Commitment to provide a quality frontline customer service with demonstrable management skills</li><li>Ability to work in a fast-paced, pressurised environment</li><li>Confidence to diagnose repairs effectively and provide solutions</li><li>NVQ Level 3 or more in a building trade.&nbsp;&nbsp;</li><li>Level 4 and/or CIH level 4 Planned maintenance, desirable&nbsp;</li><li>Demonstrable experience within the building/construction industry</li></ul>In the main you will be responsible for:<ul><li>Managing a team of Repair operatives&nbsp;</li><li>Inspections on building repairs/defects related to the building fabric, mechanical, plumbing and electrical repairs to the homes of tenants and residents including collection of information, measurements and tests..</li><li>Surveys to assess work in response to complaints to find resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.</li><li>For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.&nbsp;</li><li>Carry out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.</li></ul>What you will bring to the role<ul><li>You must be able to drive and use NEC as jobs are scheduled through the systems.&nbsp;</li><li>You must be passionate about excellent customer service, meeting challenging performance outcomes and training and developing knowledge of your direct reports</li><li>Be able to have the confidence and professionalism to work with colleagues in the team&nbsp;</li><li>Commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business</li></ul>Before applying please refer to the Role Profile and ensure you meet the essential criteria.&nbsp;Our Offer to YouColleagues at SHP take pride in delivering our priorities and working in&nbsp; rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.&nbsp;&nbsp;A good work-life balance is important and our key benefits are:<ul><li>Membership of the <a href="https://www.lgpsmember.org/" target="_blank">Local Government Pension Scheme (opens in new window) </a>– a career average scheme where employees contribute between 5.5% and 12% .&nbsp; Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .&nbsp;&nbsp;</li><li>Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.</li><li>Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.</li><li>Employee Benefits to include cycle to work scheme and a range of discounts schemes&nbsp;&nbsp;</li><li>Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year</li><li>Investment in your learning&nbsp; and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training.&nbsp; Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application ProcessBefore applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforceWe guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional InformationWe are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Supervisor - Repairs and Voids

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<h2>Job introduction</h2>A building services manager with strong contract management skills is required to to join the M&amp;E team to run the operational tasks that ensure water safety for residents of Brighton and Hove City Council's Housing.Interviews will be held on 11th, 12th and 15th DecemberFor an informal discussion, please contact Robert Mabey - M&amp;E Manager on 07712 411835.<h2>About the role</h2>This is an exciting opportunity to join Brighton and Hove City Council’s Housing M&amp;E team. The post holder will be required to co-ordinate and monitor term maintenance contracts for mechanical and electrical services as well as manage capital funded engineering works as directed by the M&amp;E Manager.The duties include essential safety checks, Contract Management (of specialist contracts such as Legionella management) as well as the upgrade and replacement programmes (capital programmes).The role requires the individual to effectively and efficiently manage technical and customer communications to ensure Water Safety and other M&amp;E workstreams remain effective and safe to use. This is to ensure the safety of our residents and staff who live and work within these properties.There is also a requirement to sensitively and effectively respond to the needs of tenants, leaseholders and their representatives, while meeting and improving performance standards and retaining budgetary control.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>Please note that this post is subject to a Basic Disclosure Criminal Records Check.

Mechanical & Electrical Engineer (Building Services)

About the BoroughWith a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London.&nbsp; Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.&nbsp; About the Service and TeamSUTTON HOUSING PARTNERSHIPWe are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a greatplace to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.It is an excellent time to join our ambitious organisation, SHP was awarded the highest possible rating of C1by the Social Housing Regulator in October 2025, we are fully compliant with all standards.&nbsp;About the Role and Our Ideal CandidateWe are looking for two qualified Supervisors with strong management and leadership skills&nbsp; to manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the best outcome for the customers and the team.You must have:<ul><li>Commitment to provide a quality frontline customer service with demonstrable management skills</li><li>Ability to work in a fast-paced, pressurised environment</li><li>Confidence to diagnose repairs effectively and provide solutions</li><li>NVQ Level 3 or more in a building trade.&nbsp;&nbsp;</li><li>Level 4 and/or CIH level 4 Planned maintenance, desirable&nbsp;</li><li>Demonstrable experience within the building/construction industry</li></ul>In the main you will be responsible for:<ul><li>Managing a team of Repair operatives&nbsp;</li><li>Inspections on building repairs/defects related to the building fabric, mechanical, plumbing and electrical repairs to the homes of tenants and residents including collection of information, measurements and tests..</li><li>Surveys to assess work in response to complaints to find resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.</li><li>For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.&nbsp;</li><li>Carry out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.</li></ul>What you will bring to the role<ul><li>You must be able to drive and use NEC as jobs are scheduled through the systems.&nbsp;</li><li>You must be passionate about excellent customer service, meeting challenging performance outcomes and training and developing knowledge of your direct reports</li><li>Be able to have the confidence and professionalism to work with colleagues in the team&nbsp;</li><li>Commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business</li></ul>Before applying please refer to the Role Profile and ensure you meet the essential criteria.&nbsp;Our Offer to YouColleagues at SHP take pride in delivering our priorities and working in&nbsp; rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.&nbsp;&nbsp;A good work-life balance is important and our key benefits are:<ul><li>Membership of the <a href="https://www.lgpsmember.org/" target="_blank">Local Government Pension Scheme (opens in new window) </a>– a career average scheme where employees contribute between 5.5% and 12% .&nbsp; Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .&nbsp;&nbsp;</li><li>Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.</li><li>Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.</li><li>Employee Benefits to include cycle to work scheme and a range of discounts schemes&nbsp;&nbsp;</li><li>Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year</li><li>Investment in your learning&nbsp; and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training.&nbsp; Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application ProcessBefore applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforceWe guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional InformationWe are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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An exciting opportunity has arisen within Tunbridge Wells Borough Council’s Housing Options Service for a Landlord Liaison Officer.This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.Our VisionWe aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.About the RoleAs a Landlord Liaison Officer, you will:<ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul>Desirable qualifications include:<ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4>What We Offer</h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.





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Tunbridge Wells Borough Council

Landlord Liaison Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0651/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0652/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0655/Updated_Housing_Repairs_Surveyor_JD_240325.docx" target="_blank">Updated_Housing_Repairs_Surveyor_JD_240325</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0656/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
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Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
We have a new opportunity for a Repairs Surveyor to join our Housing Asset Team. As a Repairs Surveyor you will carry out surveys, property and disrepair inspections and oversea the delivery of sub-contracted repairs to ensure repairs are highlighted and completed in accordance with Woking Borough Councils standards and timeframes.
Reporting to our Housing Repairs Manager you will carry out surveys to properties within the Woking region including Damp and Mould inspections. You will be responsible for diagnosing the cause of complex faults and failures and post inspect works supporting Woking properties to ensure that high quality works are delivered within budget, on time safely and to a high standard whilst achieving and maintaining customer satisfaction KPI’s while ensuring value for money is achieved through the delivery of effective procurement and management of repairs.
The successful candidate will be customer focused, and have great customer service skills and the ability to work autonomously to improve our property standards. An experienced and highly knowledgeable repairs surveyor.
A full driver's licence and access to your own vehicle is essential for this role.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.&nbsp; An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
 Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
 Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
For an informal discussion please contact Pauline Graham, Housing Repairs Manager on 01483743289.
Closing Date: 7 December 2025 - 23:55pm
Interview dates: TBC

Housing Repairs Surveyor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0657/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0658/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0661/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0662/Housing_Repairs_Officer.docx" target="_blank">Housing_Repairs_Officer</a></li>
</ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
We are transforming our services at Woking and are recruiting for several new exciting and challenging roles in our Housing Assets Team. We are seeking motivated and flexible candidates who can achieve high standards to support the delivery of front-line services and to improve our homes whilst ensuring we are able to meet the requirements of the regulatory standards.
Working within the Repairs section of the Housing Assets Team you will have a high level of involvement in managing the day-to-day aspects of our Repairs Contract and will be dealing with a variety of enquires from our residents and contractors.
You will be actively engaged with our main Repairs Contractor, Mountjoy Ltd who are collocated with us in the Civic offices.
This role will require excellent communication, orgnisational and time management skills as you will be on highly influential in delivering the very best service possible for our residents.&nbsp;&nbsp;&nbsp;
The successful applicant will be required to obtain a Basic Disclosure Certificate from the Disclosure and Barring Service (DBS). The Council will offer assistance and further details will be in the job application pack.
The Council offers in return 23 days of annual leave, plus bank holidays a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
 Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
 While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
 All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
 Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
For an informal discussion please contact Pauline Graham, Housing Repairs Manager on 01483743289.
Closing Date:&nbsp; &nbsp;7 December 2025 - 23:55pm
Interview Date: 18 &amp; 19 December 2025 - Interviews will be held in person at the Civic Offices.

20 Housing Jobs in Crawley, UK