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Job Title: Instrument Coordinator Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time) Hours: 37.0Core Hours – Monday – Friday however some evening and weekend work required throughout the year.Location: CountywideBase location Hatfield however the postholder will be require to travel across Hertfordshire as part of this role.Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>Hertfordshire Music Service (HMS) supports children and young people across the county, helping them discover their unique musical voice through lessons, ensembles, and events. Our Musical Voices vision aims to make music accessible and inclusive for all.The Instrument Coordinator sits within the Musical Progression team and works closely with colleagues in working on courses, concerts, and events, as well as regional provision in schools and music centres. You’ll regularly liaise with a range of roles across the service including regional managers, event coordinators, instrumental teachers, and administrative teams.This is an established role but evolving as HMS refreshes its instrument strategy, giving you the opportunity to help shape future processes and improve access to music for thousands of young people.<h4>About the role</h4>You will:<ul><li>Oversee the day-to-day operations of the Access to Instruments hire scheme, ensuring applications are actioned effectively and customer experience remains a priority</li><li>Maintain accurate records of instrument stock, location, and condition using HMS systems.</li><li>Coordinate logistics for instrument transport to schools, music centres, and events across Hertfordshire where relevant.</li><li>Coordinate internal and school-based instrument requests, working closely with colleagues to ensure each request aligns with available stock and that logistics are planned effectively for safe and timely delivery.</li><li>Carry out basic instrument checks and coordinate repairs where needed.</li><li>Ensure safe handling and storage of instruments in line with health and safety standards.</li><li>Work collaboratively with event and progression teams to meet instrument needs for rehearsals and performances.</li><li>Contribute to longer-term planning for instrument stock to support HMS’s strategic goals.</li></ul><h4>About you</h4>Essential:<ul><li>Full UK driving licence (Category B) is essential, along with a willingness to drive a van up to Luton size</li><li>Experience in logistics, stock control, or similar operational roles.</li><li>Strong organisational skills and attention to detail.</li><li>Ability to communicate clearly and professionally with colleagues, schools, and families.</li><li>Competent IT skills, including Microsoft 365.</li></ul>Desirable:<ul><li>Previous experience driving vans up to Luton size</li><li>Knowledge of musical instruments</li><li>Experience in instrument handling or repair.</li><li>Knowledge of music education or similar service environments.</li><li>Experience working with children and young people.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Sean Law (<a href="mailto:sean.law@hertfordshire.gov.uk" target="_blank">sean.law@hertfordshire.gov.uk</a>)Interview Date: 4th Feb, 5th Feb and 6th FebBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Instrument Coordinator

Job Title: Quality Assurance &amp; Audit Manager Starting Salary: £48,226 progressing to £53,460 per annum (pro rata for part time) Hours: 22.9 hours per weekTuesday and Wednesday and remaining hours flexible.This may be subject to change.Location: Countywide - Hybrid working. Office based in Stevenage&nbsp; Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>Practice and Quality is at the heart of this role, placing you in a key position to influence practice across Adult Care Services. Delivering practice guidance to practitioners and overseeing processes for quality assurance which identify themes for learning, this ensures that people we assess receive the highest quality social care interventions and support.The Practice Quality Team is a small team including a business analyst, policy officer, quality monitoring practitioner, a senior admin officer and a part time quality assurance and audit manager.The team work closely with operational colleagues at all levels to support high quality, evidence based and person-centred practice and also have an influence on areas for improvement at a strategic level. The Practice Quality Team also oversee the Research Governance Panel and manage projects that have been identified to support the development of practice.<h4>About the role</h4>You will be a leader in Practice Quality and will apply your own excellent practice knowledge and experience to the quality assurance activities, supporting Adult Care Services to meet its service priorities and national performance requirements.Reporting to the Practice Quality Team Manager you will collaborate with other team members to oversee and manage the quality assurance activities, including the development of new audit tools and the reporting of audit findings for practitioners. You will have the opportunity to deliver presentations and workshops using expert knowledge of legislation, research and practice guidance.The Quality Assurance &amp; Audit Manager (QAAM) role provides leadership in Adult Care Services (ACS) with new innovative projects providing subject matter expertise. Using your experience from practice and understanding of the Local Authorities legal duties, the QAAM also promotes reflection.You will contribute to the initiation of new policy and guidance as well as involved in the writing of new policy and guidance which underpins Care Act duties.<h4>About you</h4>Essential:<ul><li>Qualification: Registered professional. Social Worker, Nurse or Occupational Therapist</li><li>Significant experience of working in Local Authority Adult Care services</li><li>Ability to travel around the county</li><li>Experience of giving guidance and support to staff members, colleagues, other partner agencies</li><li>Leading or contributing to projects</li><li>Knowledge of Care Act Duties and an understanding of Quality Assurance processes and service improvement in adult care services.</li><li>Ability to analyse and interpret new legislation and national guidance and provide an interpretation on the impact and implications for adult care services</li></ul>Desirable:<ul><li>Experience of auditing</li><li>Project management experience</li><li>Delivering presentations</li><li>Experience of using information to produce reports</li><li>Experience in research</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC12 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Hannah Baker (<a href="mailto:hannah.baker@hertfordshire.gov.uk" target="_blank">hannah.baker@hertfordshire.gov.uk</a>)Interview Date: 11th and 12th February 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Quality Assurance & Audit Manager

Job Title: County Events &amp; Courses Coordinator Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time) Hours: 37.0 Location: Countywide Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>For over 40 years Hertfordshire Music Service (HMS) has delivered musical opportunities for young people throughout the county. The service is now one of the largest in the country, with thousands of young people involved in regular musical activities with hundreds of HMS teachers. The HMS 'Musical Voices' vision for 2020-30 aims to ensure all young people in Hertfordshire can discover their own unique musical voice as well as the service becoming a fully inclusive music service. To achieve the aims of the 'Musical Voices' vision, HMS is now continuing on a journey of transformation to ensure the service is best placed to meet the changing needs of the young people in Hertfordshire over the next decade.Working closely with colleagues within the Hertfordshire Music Service Progression team, the County Events &amp; Courses Coordinator plays a pivotal role in ensuring effective planning and delivery of not only our County Youth Music programme, but a range of Hertfordshire Music Service events, including our bi-annual Hertfordshire Schools’ Gala. In addition, the County Events &amp; Courses Coordinator supports the effective delivery of the Hertfordshire Music Service CPD (Continuing Professional Development) programme, as well as termly exam days.<h4>About the role</h4>The postholder will be responsible for:<ul><li>Supporting the planning and delivery of courses, concerts, and events across Hertfordshire and occasionally at national and international venues, including the Royal Albert Hall and foreign tours. Each activity will be designed to provide a safe, inclusive, and enriching experience for children, young people, and their families.</li><li>Coordinating with a wide range of venues — from schools and community centres to theatres and concert halls — to ensure all logistical and operational aspects are planned and executed effectively.</li><li>Undertaking site visits to assess venue suitability, support on-the-ground logistics, and ensure all safeguarding, accessibility, and technical requirements are effectively considered.</li><li>Preparing detailed course schedules and event itineraries, ensuring all stakeholders — including tutors, conductors, and administrative colleagues — have access to accurate and timely information.</li><li>Liaising with course tutors and freelance conductors to confirm availability, share key event details, and ensure alignment on musical and educational objectives.</li><li>Providing families and participants with clear, concise, and timely communications, keeping them informed of all relevant course and concert details, including dates, locations, and expectations.</li><li>Maintaining and regularly update the Hertfordshire Music Service Events Calendar, ensuring internal and external stakeholders have access to accurate and current information.</li><li>Collaborating with the marketing team to support the creation of concert programmes and the promotion of events through appropriate channels, including social media, newsletters, and printed materials.</li><li>Liaising with the instrument team to identify and coordinate equipment needs, ensuring all instruments and technical resources are available and in working order for each course, event, and concert.</li><li>Working closely with the Progression Administrator and other HMS colleagues to ensure all course, event, and concert information is accurately recorded and shared across systems, supporting effective planning, reporting, and evaluation.</li><li>Collaborating with colleagues in the Musical Progression team to identify staffing needs for each event, managing rotas and briefing teams of between 5 and 20 personnel depending on the scale of the event. This includes HMS staff, tutors, freelance conductors, and other support roles.</li><li>Supporting the planning and delivery of CPD training sessions and exam days throughout the academic year, coordinating logistics, venues, and communications to ensure a smooth experience for both staff and participants. This includes approximately 40 CPD sessions annually — a mix of in-person and online — and 2–5 exam days per term, each involving around 15 students.</li><li>You will play a key role in coordinating the annual County Youth Music audition cycle, ensuring that application processes, audition scheduling, venue arrangements, and communications with families and tutors are managed efficiently and transparently.</li></ul><h4>About you</h4>Essential:<ul><li>Full UK driving licence and access to a vehicle, as travel across Hertfordshire and occasionally further afield is required.</li><li>Evidence of experience in coordinating complex schedules and logistics, ideally across multiple venues and stakeholders.</li><li>Demonstrable skills in clear and professional communication with customers, colleagues, and external partners.</li><li>Experience of working collaboratively within a team, with the ability to manage rotas, brief colleagues, and respond flexibly to changing needs.</li><li>Strong IT skills, including confident use of Microsoft 365 applications and experience with data or customer management systems</li></ul>Desirable:<ul><li>Experience in planning and delivering events, particularly concerts, training days, or educational programmes.</li><li>Experience working with children and young people, ideally in a music or educational context.</li><li>Understanding of safeguarding and accessibility considerations in event planning.</li><li>Experience supporting audition processes or similar selection activities.</li><li>Knowledge of Hertfordshire Music Service or similar music education organisations.</li><li>Experience or willingness to drive a van, particularly for transporting instruments or event equipment.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact Sean Law (<a href="mailto:sean.law@hertfordshire.gov.uk" target="_blank">sean.law@hertfordshire.gov.uk</a>)Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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County Events & Courses Coordinator

Job Title: Planning Data Monitoring Officer Starting Salary: £25,583 progressing to £28,142 per annum (pro rata for part time) Hours: 37 Location: Stevenage Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Through the maintenance of a specialised database, containing information on planning permissions across Hertfordshire, the Planning Data Analysis helps to support growth and development across the county by providing the information needed for data-driven decision making.Positioned within the county council’s wider Growth and Infrastructure Unit, our team comprises officers working in data management, with specialisms in geospatial analysis and financial monitoring. Our Planning Data Analysis team plays a vital role in supporting growth and development across Hertfordshire. By maintaining accurate planning permission data, we enable informed, data-driven decisions that shape the county’s future. The team sits within the Growth and Infrastructure Unit and includes colleagues specialising in geospatial analysis and financial monitoring.<h4>About the role</h4>We are looking for a Planning Data Monitoring Officer to help maintain our specialised planning database. This is a detail-oriented role focused on ensuring data accuracy and completeness. Your responsibilities will include:<ul><li>Adding new planning permission entries into the database.</li><li>Updating existing records, including status changes and address details.</li><li>Participating in periodic on-site surveys as part of a small team, visiting locations with planning permission to verify progress.</li></ul>The role is essential for keeping information up to date but does not involve progression into further specialised planning or data analysis.<h4>About you</h4>Essential &nbsp;<ul><li>Experience of data entry or data management skills through either professional or academic experience.</li><li>Strong attention to detail and accuracy.</li></ul>Desirable<ul><li>A basic knowledge of the UK Planning System, focusing on the planning permission process.</li><li>Full-driving UK driving licence.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS6 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact <a href="mailto:hannah.regis@hertfordshire.gov.uk" target="_blank">hannah.regis@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 27th &amp; 29th January 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Planning Data Monitoring Officer

Job Title: Recycling Centre Operative Starting Salary: £27,231 progressing to £27,661 Hours: 40 Location: Hertfordshire - Rickmansworth &amp; Letchworth Directorate: Growth &amp; EnvironmentThis role will include working every weekend<h4>About the team</h4>Hertfordshire County Council is made up of over 8500 talented, passionate, and caring individuals across Adult Care Service, Child Care Service, Community Protection, Environment &amp; Transport, Public Health, Central Resources, and Sustainable Growth.At HCC we are committed to working towards: -<ul><li>A cleaner Greener Environment for all</li><li>Providing Healthy and Fulfilling lives for ALL of our residents</li><li>Sustainable, responsible growth in our county</li><li>Excellent council services for all</li></ul>Whichever part of HCC and whichever role you join us in you will be certain that the role that you do will play a significant part in achieving our goals.Our Recycling Centre service team are looking for self-motivated individuals to work alongside us to achieve our vision to increase recycling rates and divert waste from landfill in Hertfordshire.<h4>About the role</h4>All training is provided including but not limited to First Aid, Fire Marshall, Manual Handling and Plant. You could progress within the team if that is something that you strive to do.The duties include:<ul><li>Show and help service users put their waste in the correct areas as appropriate.</li><li>Check permits for vans and trailers and check for certain types of waste.</li><li>Ensure that the waste streams do not get mixed up.</li><li>Maintain a clean and tidy work environment.</li><li>Look for ways to improve customer service and recycling rates.</li><li>Compaction of waste through use of JCB’s and compactors (training provided)</li></ul><h4>About you</h4>Are you an enthusiastic team player, who wants to join an established team to ensure site operations exceed the standards required.Do you have a proven track record of delivering excellent customer service with the ability to remain calm under pressure you will be tasked in advising residents on how to dispose of their waste, whilst working safely. This role involves working in all types of weather conditions and experience of working under prolonged periods of sustained physical effort would be advantage.This job role is within the Operational Services, level OPS4 job profile. Please locate this via:Job profiles - Operational servicesTo hear more about this opportunity please contact <a href="mailto:Lorna.stump@hertfordshire.gov.uk" target="_blank">Lorna.stump@hertfordshire.gov.uk</a> for an informal discussion about the role.Please be aware this is an ongoing advert; interviews will be arranged as and when.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Recycling Centre Operative

Job Title: Finance Assistant Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time) Hours: 37.0 Location: Stevenage - Farnham House, hybrid working.2 Days in the office 3 days at home or as and when required Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>Central Debt Team deal with the recovery of outstanding care fees for clients who have sadly passed away in the Adult Care Services.You will be part of our friendly, communicative, successful, and efficient team. We have an open and honest approach with a drive to deliver results for the service whilst providing good customer care in a timely and professional manner.Central Debt Team provides support to bereaved family members during a difficult time. Whilst recovering the debt we need to be sensitive; kind, caring and have a good listening ear.You will be committed to delivering a high-quality service in a demanding role.You will need to be fully up to date with all IT skills required or will have the proven ability to learn them very quickly.&nbsp;You will have excellent communication skills demonstrating the ability to communicate either verbally, on the telephone or in writing by email or letter. You will need to be assertive as well as sympathetic, empathetic, and good at listening as this role also requires the ability to be able to deal with difficult telephone conversations.<h4>About the role</h4>The role is very varied and incorporates the following:<ul><li>Investigating clients’ accounts</li><li>Building strong relationships with internal and external stakeholders (verbally and in writing)</li><li>Resolving queries</li><li>Recovering outstanding monies</li><li>Managing caseload of clients who Hertfordshire County Council (HCC) have provided care for.</li><li>Making sure payment is forthcoming, as well as credits.</li><li>Reviewing and monitoring caseloads making sure you are dealing with clients in a timely manner.</li><li>Running reports for your weekly caseload.</li><li>Running payment reports and updating your spreadsheets</li><li>Liaising with different stakeholders to get the results required.</li></ul><h4>About you</h4>Essential:<ul><li>Experience of working in a financial team</li><li>Strong communication skills, both verbally and written with the ability to establish strong relationships.</li><li>Must be self-motivated and able to work in a fast-paced environment.</li><li>Working as part of a team and individually</li><li>Ability to influence and negotiate.</li><li>Ability to communicate effectively with a variety of stakeholders.</li><li>Competent with using Microsoft applications such as excel, word and Outlook</li><li>Accurate and timely record keeping</li><li>Good time and diary management skills</li><li>Good interpersonal skills are a must as we encourage you to challenge and contribute to the identification for service improvement and increased efficiency.</li></ul>Desirable:<ul><li>Knowledge of SAP, and other systems</li><li>Finance experience</li></ul>Central Debt Team is a great team to work within.&nbsp; It is really busy and can be challenging due to difficult conversations, but every day is different, and it is a really rewarding role.&nbsp; Each case is different, and you learn something new every day. We want someone that shares our passion for supporting bereaved families to which we believe is a difficult time.This is an interesting role, which constantly evolves, and you will have the opportunity to develop and progress.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact Iqbal Johal (<a href="mailto:iqbal.johal@hertfordshire.gov.uk" target="_blank">iqbal.johal@hertfordshire.gov.uk</a>)Interview Date: 10th and 12th February 2026.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Finance Assistant

Job Title: SEND Information Advice Guidance Officer Starting Salary: £53,806 progressing to £59,497 pa per annum (pro rata for part time) Hours: 37.0 Location: Hertfordshire Contract Type:&nbsp;Permanent Directorate: Childrens Services<h4>About the team</h4>Our team provides a vital early advice and guidance service for professionals working with children and young people with Special Educational Needs and Disabilities (SEND). We create space for reflective conversations, helping professionals explore creative solutions and access support at the earliest opportunity. Using a strengths-based approach, we aim to build confidence in those working with children and young people, ensuring that the child and family remain at the heart of everything we do.<h4>About the role</h4>As a Senior SEND Information, Advice and Guidance Officer, you will play a pivotal role in shaping Hertfordshire’s approach to inclusive education. You will lead on providing expert advice to education settings, empowering professionals to meet the needs of children and young people with SEND as early and effectively as possible.This is a highly influential position within our frontline response, requiring strategic thinking and proactive engagement with schools, multi-disciplinary teams, and community networks. You will be the first point of contact for schools seeking guidance, offering professional insight, navigating complex situations, and connecting them with the right resources and services.Your work will:<ul><li>Drive improvements in inclusive practice across schools and settings.</li><li>Reduce escalation of needs through early intervention.</li><li>Build confidence and capability among professionals.</li><li>Promote a culture of inclusion and collaboration.</li></ul>You will be based locally, working in partnership with schools and agencies, and will actively network with health, social care, and community services to ensure holistic support for children and families.We will support you with comprehensive training, reflective practice sessions, and access to a strong professional network to help you succeed in this senior role. This is also an excellent opportunity to develop leadership skills and strategic thinking, preparing you for future career progression within SEND services or wider education leadership roles.<h4>About you</h4>We are looking for a confident and experienced professional who can combine strategic leadership with hands-on support. You will have:Essential:<ul><li>Proven experience in a leadership role involving SEND.</li><li>In-depth knowledge of inclusive strategies, reasonable adjustments, and child development.</li><li>Strong understanding of SEND statutory processes, including the Children and Families Act 2014 and the SEND Code of Practice 2015.</li><li>Ability to influence and advise senior stakeholders such as Headteachers and SENCOs.</li><li>Excellent communication skills, demonstrating empathy, curiosity, and solution-focused thinking.</li><li>Proactive and creative approach to problem-solving.</li><li>Ability to build and maintain positive networks across schools, local authorities, health, and social care.</li><li>Confidence in using data and intelligence to shape service development and drive improvement.</li><li>Strong administrative and organisational skills.</li><li>Full UK driving licence and regular access to a vehicle.</li></ul>Desirable:<ul><li>Leadership experience within schools or specialist settings.</li><li>Experience in Special Schools or Specialist Resource Provisions.</li><li>Statutory SEND experience at a leadership level.</li></ul>Why Join Us?If you are passionate about making a real difference for children and young people with SEND and want to influence inclusive practice across Hertfordshire, this is an exciting opportunity to lead change. You will be part of a forward-thinking team committed to early intervention and improving outcomes for children and families. Alongside making an impact, you’ll gain valuable leadership experience and transferable skills that will support your future career ambitions.This job role is within the Community Services, level COM13 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Sally Glossop (<a href="mailto:sally.glossop@hertfordshire.gov.uk" target="_blank">sally.glossop@hertfordshire.gov.uk</a>) for an informal discussion about the role.Interview Date: 26th and 29th JanuaryBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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SEND Information Advice Guidance Officer

Job Title: Herfordshire Keyworker Starting Salary: £38,220 progressing to £41,771 pa per annum (pro rata for part time) Hours: 37.0 (Min 30 hours or job share considered) Location: Stevenage with travel in and out of county Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>Hertfordshire’s Keyworker Offer are pleased to be able to recruit a Learning Disability and Autism (LDA) Keyworker to join the first approved and established keyworker offer, joining an award-winning team of innovative practitioners.We offer personalised, informed-consent approaches, to children, young people, and young adults up to age 25, who are on Hertfordshire’s Dynamic Support Register, due to being deemed at risk of an admission to a mental health hospital or already in a mental health hospital.Keyworkers are not led by statutory duties but of course work within the statutory system. We have time to build relationships with those who may be described as ‘disengaged.’ The child, young person, or adult, may be in crisis and as such will need a unique and personalised approach to enable them to make progress.The keyworker role is dynamic, personalised, and led by the goals of the matched child, young person, or adult. We walk alongside the child, young person, or adult, and always aim to ‘do with, and not to.’<h4>About the role</h4>Keyworkers plan their own weekly diaries and visits, and co-produce ideas and approaches with children and young people, working alongside a range of social care, health, and education professionals, to bring those who we work with ‘into the room.’ No day is the same, and you will have matched children, young people, and adults, some of which you will see at the same time every week or fortnight, others whenever you are able. The journey with all the children, young people, and adults is unique, as you walk alongside them to gather a better understanding of individual needs. Although we are not a crisis team, we are dynamic and responsive. Having the skill to build trust with our children, young people, and adults, is key to the role as you will often find yourself lone-working and flexing to meet the needs of the individual. Main Areas of Responsibility: <ul><li>Personalised work with Children, Young People and Young Adults (up to 25) who are on Hertfordshire’s Dynamic Support Register (DSR).</li><li>To co-produce ‘All About Me’ and outcome-based goal personalised plans which are strengths and evidenced based and linked to the DSR personal budget, alongside the existing CETR Action Plan.</li><li>Drive and implement innovative personalised approaches, coordinate Integrated Personal Planning, and s.117 discharge plans encouraging creative solutions to support individual needs.</li><li>To support Children, Young People and their families at Care Education and Treatment Reviews (CETR’s), Care Programme Approach (CPAs) Meetings, and Mental Health Act (MHA) Tribunals, and ward rounds.</li><li>Be part of Education, Health, and Care Plans (EHCPs) where applicable, and be part of Child Protection Strategy discussions, initial/ongoing Child Protection Care Conferences, Core Groups, if applicable, as well as Child in Need Meetings and other multi-agency meetings. As well as supporting with any youth offending meetings and processes, if applicable.</li><li>To work collaboratively and challenge the system, while demonstrating a high level of professional practice.</li></ul>Please see the attached ‘Hertfordshire Keyworker Learning Disability and keyworker offer/ additional information for applicants’ for further details about this innovative and exciting role.<h4>About you</h4>This is an exciting opportunity for the right person, and we are accepting applications from those who have a professional qualification and/or alternative qualifications and skills. Keyworkers may be a Social Worker, Mental Health Nurse and or Learning Disability Nurse, Clinical/Counselling/Educational Psychologist, Teacher, Family Therapist, Occupational Therapist, Child Psychotherapist, or other relevant equivalent qualification. Keyworkers may also be alternatively qualified professionals, who have significant relevant skills and experience for this challenging dynamic role and are also welcome and encouraged to apply. This role calls for innovative ways of working and to show an ability to work in a personalised way. The role also involves a significant amount of lone working, although it is not clinical or statutory, the LDA Keyworker is often the professional the matched CYP/Adult confides in. Although risk(s) are held by statutory teams and networks, LDA keyworkers often hold the relevant information and need to share all safety information with networks and follow all statutory processes. As the professional with the positive relationship with the CYP/Adult, this role can be satisfying, as well as intense, and sometimes, frustrating. You'll need to be resilient, be able to share information and seek support from the team through the various support systems in place within the team. Essential:<ul><li>Hold a Professional Qualification or be alternatively qualified with significant relevant skills and experience in personalised approaches and working with CYP/Adults &amp; their families with a diagnosis of Autism from age 9 onwards.</li><li>The ability to demonstrate high levels of professional practice, be resilient, reflective, and be open to positive risk taking with CYP and young adults.</li><li>LDA Keyworkers need to be able to build relationships and trust with those who may struggle to engage with professionals.</li><li>Experience of chairing and minuting multi agency meetings.</li><li>Hold a UK driving licence, have access to a vehicle for work purposes with the relevant insurance as this role includes driving countywide with some out of county driving, as required.</li></ul>Desirable:<ul><li>Some awareness of locally available provision and how to apply for this.</li><li>A level of understanding of the education, health, and care process and system.</li><li>Some understanding of children’s mental health and human rights and a willingness to learn and undertake further training, as required.</li><li>An understanding of child development, Autism, learning disabilities, attachment, trauma, and personalised and co-produced care planning.</li><li>Knowledge of children’s related legislation, DOH guidance, including Children Act 1989 and 2004, disability and carer’s legislation, Working Together, Assessment Framework, Adoption and Children Act 2002, Leaving Care Act 2000. Knowledge of the Mental Health Act 1989.</li></ul>To apply for this role please ensure you outline in your application:<ul><li>How you meet each of the essential criteria, and how you meet the desirable criteria.</li><li>Tell us why you would make a dynamic and innovative LDA Keyworker and what you will bring to the team that is dynamic.</li><li>Give a full rounded overview of your current experience.</li></ul>We will be shortlisting based on how you evidence meeting the essential criteria and the points above, so please ensure you make this clear with the use of headings. We welcome applications from all groups, particularly males, ethnic minorities and young adults who are underrepresented in our service.This job role is within the&nbsp;Health and Social Care Services, level HSC10&nbsp;job profile. Please locate this via:Job profiles - Health and social careThe main aim of this role is pulling networks together, chairing meetings and or taking minutes.&nbsp; Identifying themes, blocks and gaps in service offers and bringing these to the attention of the DSR. Whilst at the same time ‘thinking together’ to overcome these and provide a personalised approach to meet need, reduce risk, prevent crisis, and further escalation.&nbsp;Keyworkers are unique, and do not replace or emulate a support worker or carer role. They navigate statutory systems for both children, young people, and adults, and offer support, personalised planning, and communication support, and in most instances advocate for their matched individual.&nbsp; They need to be skilled in relationship building, ‘thinking together’ with multidisciplinary teams to problem solve and reduce risks and improve support for their matched young people and adults. The role offers variation and is always interesting and challenging.&nbsp;Previous LDA Keyworkers have moved into Senior Keyworker role, moved on to manage other keyworker services or completed their social work apprenticeship. If this sounds like the right role for you, we would welcome your application.To hear more about this opportunity please contact Vicki Jeffery – Team Manager<a href="mailto:Vick..jeffery1@hertfordshire.gov.uk" target="_blank">Vick..jeffery1@hertfordshire.gov.uk</a> Telephone: 01438 844069 for an informal discussion about the role.Interview Date: 3rd February at our Stevenage offices.Please note we reserve the right to close the advert early if we receive sufficient applications - please apply early to avoid disappointment. Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.To apply for this role please ensure you outline in your application:<ul><li>How you meet each of the essential criteria, and how you meet the desirable criteria.</li><li>Tell us why you would make a dynamic and innovative LDA Keyworker and what you will bring to the team that is dynamic.</li><li>Give a full rounded overview of your current experience.</li></ul>We will be shortlisting based on how you evidence meeting the essential criteria and the points above, so please ensure you make this clear with the use of headings.<h4>Additional information</h4>We welcome applications from all groups, particularly males, ethnic minorities and young adults who are underrepresented in our service, who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Keyworker Additional Information Jan 26.pdf</li></ul> 





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Herfordshire Keyworker

Job Title: Adult Socal Care Service Manager Starting Salary: £61,443 progressing to £68,775 per annum (pro rata for part time) Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>East and North Older People’s Service operate four locality teams covering North Herts, Stevenage, Broxbourne/Welwyn/Hatfield, and East Herts. Each team includes managers, advanced practitioners, social workers, occupational therapists, and community care officers. They provide longer-term support in community and care home settings, carrying out Connected Lives assessments and reviews, and assisting individuals with complex needs, including safeguarding.Alongside these, our Community and Residential Review Teams deliver scheduled reviews and offer extra support during unforeseen situations. Integrated services include the Early Intervention Vehicle (EIV), a joint health initiative providing timely support; Continuing Healthcare Team, supporting assessments for CHC, and the Safeguarding Out of Hours Service (SOOHS), offering emergency care evenings and weekends. We also have a Mental Health Inpatient Team ensuring safe discharges.All teams collaborate under the Area Management Team to deliver a cohesive, high-quality service.<h4>About the role</h4>This senior level professional role offers an excellent opportunity for an experienced frontline manager to showcase their inspirational leadership skills and contribute to the strategic direction and high performance of the East and North Older People’s Service.Embedding the change in management structure, you will work closely with other Service Managers and the Deputy Heads of Service to provide senior operational oversight and management support to the Team Managers in the locality and review teams.You will be responsible for supporting and developing our staff to deliver excellent professional practice, embracing empowerment, tackling isolation, promoting independence choice and control, and helping people to make the most of the services in their local community. Alongside championing integrated working with health partners and assisting in service management across the community.Your role will be to support the drive-in establishing equity and equality in service delivery across the area, ensuring good practice and creative approaches in line with the Department’s Connected Lives principles and EEDI Framework leading to positive outcomes for the people of Hertfordshire.<h4>About you</h4>Essential: • Degree in Social Work or Occupational Therapy • Registration with SWE or HCPC Desirable: • Experience of supervising other managers We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC14 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Melanie.Hobbs@hertfordshire,gov,uk for an informal discussion about the role.Interview Date: 11 February 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Adult Socal Care Service Manager

Job Title: ARC Team Manager Starting Salary: £53,806 progressing to £59,497 per annum (pro rata for part time) Hours: 37.0 Location: Welwyn Garden City Contract Type:&nbsp;Permanent Directorate: Childrens Services<h4>About the team</h4>ARC (Attachment, Regulation &amp; Competency) Services is a countywide therapeutic trauma-based service run by Hertfordshire County Council.The ARC Short Breaks and Rapid Response teams fit within those Services alongside 2 other teams.Our focus is to support families to prevent a child entering the care system through our Short Breaks offer (for young people aged 11-17 under Section 17) and crisis response.The Lakes is the residential element of the services and provides 3 beds for planned admissions into the Short Breaks and 1 Rapid Response bed to be used for 24 hours in a crisis.Since 2009 we have grown and developed our services, and will continue to by introducing new therapeutic interventions to meet the needs of the families of Hertfordshire.<h4>About the role</h4>This role is unique in that it not only requires Ofsted registration for our Short Break service but also to have oversight and management of our Rapid Response team and bed, who respond to families in crisis out of hours.As ARC Team Manager you will oversee and manage both teams being responsible for recruitment, training and development of new staff as well as managing, supervision, performance and sickness.You will be required to provide a cost-effective service by ensuring you keep within budgets, consideration of staffing and managing occupancy levels.You will be required to assess, manage and mitigate risks when looking at compatibility of admissions into Short Breaks alongside the use of our Rapid Response bed in emergencies.Safeguarding will be at your forefront throughout to ensure the safety of young people and their families.As an holistic service you will be required to work in partnership with other agencies including social teams, health, education, CAMHS, police, Ofsted.You will be expected to communicate directly with families to develop / review / adapt the service they are receiving.You will be required to provide monthly data and information to the Service Manager presenting outcomes / stats and predictions.This role also includes being part of a Management on-call rota to provide advice and reassurance to teams out of hours, weekends and Bank holidays.<h4>About you</h4>Essential:<ul><li>Social Work Degree or residential management equivalent.</li><li>Experience of working in the residential sector.</li><li>Knowledge of Quality Standards and Ofsted Regulations.</li><li>Advanced knowledge of Safeguarding.</li><li>Ability to assess, manage and mitigate risk.</li><li>Leadership skills.</li><li>Experience in managing and supervising a staff team.</li><li>Confident communication skills to ensure an open holistic approach to the service offered.</li><li>Understanding of trauma · Flexibility with working hours is required to support teams and families during evening and weekends where needed. </li><li>Driving Licence and access to a vehicle. Desirable:</li><li>Understanding of budgets – training will be provided.</li><li>Ability to gather / present data.</li><li>Knowledge and experience working within ARC Framework / NVR or other therapeutic approaches</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC13 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Joanne Harris <a href="mailto:joanne.harris@hertfordshire.gov.uk" target="_blank">joanne.harris@hertfordshire.gov.uk</a>.Interview Date: 11th, 12th and 13th February.&nbsp;Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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ARC Team Manager

<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 26 January 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Coordinator

Job Title: Project Manager Starting Salary: £42,839 progressing to £47,181 per annum Hours: 37 Location: Countywide Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We are a forward-thinking, high-performing team at the forefront of integrated health and social care transformation in Hertfordshire. Our ambition is clear: to deliver person-centred, coordinated care that enables residents to live independently at home for longer.We are driving award-winning transformation initiatives that span health, social care, and the voluntary sector—pushing organisational boundaries and shaping future models of care. Our work is fast-paced, complex, and rooted in systems thinking and collaborative leadership.Hertfordshire is leading the way in developing innovative approaches to integrated care, placing residents and communities at the heart of service delivery. Our vision is to create a seamless continuum of services- —ensuring care is accessible, joined-up, and personalised.<h4>About the role</h4>We are seeking a Project Manager to lead and deliver high-impact projects across the system. This is a unique opportunity to work on complex, multi-faceted projects that influence strategic decision-making and improve outcomes for residents.You will join an adaptable team with a diverse portfolio, including:<ul><li>Hertfordshire Health and Wellbeing Board: Strategy and Health Inequalities</li><li>Better Care Fund</li><li>Discharge to Access and Intermediate Care</li><li>Complex Care and Continuing Healthcare (CHC)</li><li>Prevention of Admission</li><li>Neighbourhood Health Integration</li><li>Care Homes and Frailty</li><li>Digital Transformation</li></ul>As a Project Manager, you will play a pivotal role in coordinating and delivering projects that shape the future of integrated care, working closely with senior stakeholders across health and social care systems.Key Responsibilities<ul><li>Lead the planning, coordination, and delivery of projects within the Integrated Care Programme Team.</li><li>Maintain robust project documentation, track progress, and report on milestones.</li><li>Build strong relationships with internal and external stakeholders to foster collaboration and secure buy-in.</li><li>Manage risks, issues, and dependencies across complex programmes.</li><li>Provide clear advice and guidance to support decision-making in multi-organisational environments.</li></ul><h4>About you</h4>We are looking for a dynamic, strategic thinker with strong project management skills and the ability to influence, motivate, and inspire colleagues across health and social care. Your work will help create a system that delivers the right care, at the right time, in the right place for individuals, families, and carers.Essential:<ul><li>Proven experience in project coordination and delivery within complex environments.</li><li>Understanding of health and social care systems, pathways, or integrated service models.</li><li>Excellent communication and stakeholder relationship skills.</li><li>Ability to navigate cross-organisational structures and provide clear guidance.</li><li>Strong organisational and time management skills.</li></ul>Desirable:<ul><li>Prince2 or equivalent project management qualification.</li><li>Knowledge of NHS and/or Local Authority structures and governance.</li><li>Experience working in a matrix environment across multiple teams.</li></ul>Why Join Us?This is a role with real impact. You’ll work on projects that transform care delivery, improve health outcomes, and shape the future of integrated services in Hertfordshire.We offer:<ul><li>Exposure to high-profile, system-wide programmes.</li><li>Opportunities for career development and progression.</li><li>A collaborative, innovative environment where your ideas can drive change.</li></ul>If you want to be part of a team that is leading the way in integrated health and social care, we’d love to hear from you.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Programme and Project, level PRO11 job profile. Please locate this via:Job profiles: Project &amp; programmeTo hear more about this opportunity please contact <a href="mailto:louise.saville@hertfordshire.gov.uk" target="_blank">louise.saville@hertfordshire.gov.uk</a> or <a href="mailto:fiona.tearle@hertfordshire.gov.uk" target="_blank">fiona.tearle@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 9 February 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Project Manager

Job Title: Business Support Team Leader - Older People Starting Salary: £42,839 opportunity to progress to £47,181 per annum (pro rata for part time) Hours: 37.0 Location: Hemel Hempstead Contract Type:&nbsp;Permanent Directorate: Resources<h4>About the team</h4>Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.&nbsp;<h4>About the role</h4>South West Herts Older People and Sensory ServicesThe Team Leader will:<ul><li>Be responsible for overseeing delivery of business support functions to services within the ACS Spoke</li><li>Line manage 3 Business Support Supervisors responsible for 8 business support staff.</li><li>Set longer term work priorities within the Older People’s service.</li><li>Plan and align support to all services maintaining management responsbilities, setting standards and ways of working to drive consistency of approach and offer.</li><li>Challenge existing practices, champion change and act as a role model for managers and staff.</li><li>Project planning to deliver results across a range of project and areas.</li><li>Be responsible for the management of diverse workloads, with multiple deadlines and customers.</li><li>Manage use of complex systems and processes and coach others to use them for best results.</li><li>Drive efficiencies and best practice in terms of AI and automation of processes.</li></ul><h4>About you</h4>Essential:<ul><li>Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.</li><li>Previous line management experience</li><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Previous ability to ensure deadlines are met with high accuracy in written correspondence</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan the work priorities of teams over a longer term, as well as short term</li><li>Enthusiasm and pride in your work are qualities we welcome</li><li>Experience in notes and minute taking</li><li>Previous experience in research and recommendation reports</li></ul>Desirable:<ul><li>Previous service related experience</li><li>Experience and understanding of HR policies and procedures</li><li>Project planning &amp; delivery</li><li>Change Management experience</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contactMichele Blackaby: 01438 843569<a href="mailto:michele.blackaby@hertfordshire.gov.uk" target="_blank">michele.blackaby@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 29th January 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Business Support Team Leader - Older People

Job Title: Team Manager - Independent Review Team Starting Salary: £53,806 plus £8,560 Market Enhancement with the opportunity to progress to £59,497 plus £8,607 Market Enhancement pa Hours: 37 Location: Apsley, Hemel Hempstead with travel countywide Contract Type: Fixed Term / Secondment to May 2027 (Maternity cover) Directorate: Childrens Services<h4>About the team</h4>An exciting opportunity has arisen for a Team Manager in the Independent Review Team.The Independent Review team plays a vital role in safeguarding and promoting the welfare of children in care. They ensure that every child’s voice is heard and that care plans are robust, timely, and focused on achieving the best outcomes. The team provides independent oversight by chairing statutory reviews, challenging practice where necessary, and monitoring the local authority’s performance. In addition, Placement IROs carry out Regulation 44 visits and independent fostering reviews, helping to maintain high standards across placements.<h4>About the role</h4>Hertfordshire is a large, Outstanding rated authority, and we are looking for someone with passion and enthusiasm to join our stable, supportive and inclusive management team, to support the service in its work in improving outcomes for children.You’ll work alongside our existing Team Manager to supervise a large team of children’s IRO’s, whilst having responsibility for supervising two Placement IRO’s who undertake Regulation 44 Visits and Independent Fostering Reviews.You will ensure effective monitoring of our engagement with children, identify themes that impact the performance of the local authority and support IRO’s to challenge issues of concern.The successful candidate will have the opportunity to shape the continued development of our busy team. In addition, there are further opportunities to impact the development and practice across the wider social work workforce, through contributions to task and finish groups and county wide service panels.<h4>About you</h4>Essential:<ul><li>A qualified and registered Social Worker with at least 5 years post qualifying experience.</li><li>Excellent communication skills.</li><li>A good understanding of the role of the Independent Review Office and legislation as it applies to Looked after Children.</li><li>Experience of having worked successfully at a supervisory/managerial level to develop a high performing social work team.</li><li>Experience and skills in partnership working across Children’s Services.</li><li>Ability to advise and make decisions on complex cases.</li><li>You will be able to challenge practice, where appropriate, both internally and with our external providers.</li><li>Driving licence and access to your own vehicle - as part of this role you will be required to travel across the County.</li></ul> If you are excited about the prospect of making a tangible impact on the lives of Hertfordshire’s looked after children, please get in touch.This job role is within the Health and Social Care Services, level HSC13 job profile. Please locate this via:Job profiles - Health and social careFor an informal discussion and more information please contact: Kim Burrowes, <a href="mailto:kim.burrowes@hertfordshire.gov.uk" target="_blank">kim.burrowes@hertfordshire.gov.uk</a>Interview Date: 28th JanuaryBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Team Manager - Independent Review Team

Job Title: Senior Social Worker - Transforming Care, 0-25 Together Service Starting Salary: £49,282 progressing to £53,460 per annum per annum including enhancement Hours: 37 Location: Stevenage or Hemel Hempstead - with travel across and out of County (with flexible working) Contract Type:&nbsp;Permanent Directorate: Childrens Services<h4>About the team</h4>Transforming Care is a national programme implemented by NHS England to transform the care and support for children, young people and adults with a learning disability and/or autism who may be in hospital/at risk of hospital admission, or possibly in contact with the Criminal Justice System.&nbsp; The Hertfordshire Transforming Care Team are proud to work to enable people to live ordinary lives in the community despite significant barriers and challenges. Do you have what it takes to keep people at the centre of your approach as you work within a supportive and experienced team to prevent admission, support discharge and build community capacity as suitable alternates to hospital?&nbsp;<h4>About the role</h4>You will work at the forefront of best practice to deliver personalised support to vulnerable adults with the most complex care needs. You will have the skills necessary to develop discharge pathways from psychiatric hospitals and in prevention work to avoid inappropriate admission to hospital. Your work will be adult focused but within a team that offers an All Age approach across the fields of learning disability and autism. You will work alongside wider professional agencies including advocacy, health and local and national commissioner groups to effect change.&nbsp;Essential to the role is the ability to see the potential in people and to take a creative and proactive approach to risk and problem solving despite being challenged to the contrary. You will understand the complex and often conflicting matters of enabling ordinary lives whilst protecting people including the public from harm, and the role legal frameworks play. You will be able to progress and keep people at the centre in ‘stuck’ cultures and systems.&nbsp;<h4>About you</h4>Essential:<ul><li>Qualified and registered Social Worker/Occupational Therapist /Community Nurse adhering to national professional standards.</li><li>Experience and knowledge in learning disabilities, autism, mental health, and relevant legislation.</li><li>Experience in assessing capacity and best interest decision making and in the understanding of Deprivation of Liberty Safeguards.</li><li>Experience in working and communicating effectively across MDTs, family, advocates, and wider stakeholders such as commissioners and health/social care leads.</li><li>Excellent communication and organisational skills.</li><li>You will be expected to work autonomously, able to Smart Work and visit out of county placements.</li><li>You will have excellent skills in assessment and report writing.</li><li>Experience of complex case management and working with individuals at increased risk of harm.</li><li>Driving licence and access to a vehicle – ability to travel within and outside of the county.</li></ul>Desirable:<ul><li>Ideally you will have experience of working with people placed in inpatient settings; you may have experience of working with people in a forensic setting.</li><li>Ideally you will have experience of tribunal and court of protection work including submitting evidence and court attendance.</li></ul>In return, we will offer excellent learning and varied development opportunities. A protected caseload to deliver intensive and personalised care, regular supervision (including, if relevant, access to clinical specialism supervision), and an approachable and supportive team who are keen to keep their ideas fresh and learn together.This job role is within the&nbsp;Health and Social Care, level HSC11&nbsp;job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:Abi.Idris@hertfordshire.gov.uk" target="_blank">Abi.Idris@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 27th and 28th JanuaryBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Senior Social Worker - Transforming Care, 0-25 Together Service

Job Title: Senior Social Worker - Safeguarding Out of Hours Starting Salary: £42,839 progressing to £47,181 per annum (pro rata for part time) Hours: 37 Location: Hatfield Contract Type: Permanent Directorate: Adult Care ServicesJoin our Safeguarding out of hours serviceYou’ll need to be an Approved Mental Health Professional (AMHP) and Social Work England registered<h4>About the team</h4>Our Safeguarding Out of Hours Service operates outside of the normal working day, therefore shifts are available for evenings, overnight and weekends. You will be based at Police Headquarters, with the option of working from home.&nbsp; Shifts are busy and the work is challenging and varied<h4>About the role</h4>You will be a Qualified Social Worker registered with Social Work England, with at least two years of experience as an Approved Mental Health Professional (AMHP).As a SOOHS practitioner, you will deliver professional social care services to individuals and families facing emergency situations in the community outside of normal working hours, anywhere in the county.You will be responsible for completing, recording, and transmitting reports of any interventions to local social care services by the next working day. The role aims to fulfil all the County Council’s statutory duties regarding social care emergencies outside of normal office hours, particularly for vulnerable adults, individuals with learning or physical disabilities, and families affected by mental illness. The team also provides AMHP cover.<h4>About you</h4>Essential:<ul><li>Social Work degree and Registration with Social Work England</li><li>You’ll need to be an Approved Mental Health Professional</li><li>Full Driving Licence</li><li>You will have experience and knowledge of relevant legislation with proven ability working with vulnerable people in health and social care.</li><li>You will have extensive experience and knowledge of safeguarding practice.</li><li>You will be self-motivated, with the ability to work alone when required.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC11 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:jim.barry@hertfordshire.gov.uk" target="_blank">jim.barry@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 2 FebruaryBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Senior Social Worker - Safeguarding Out of Hours

Job Title: Strategic Asset &amp; Estates Manager Starting Salary: £61,443 progressing to £68,775 per annum Hours: 37 Location: Stevenage with hybrid working opportunities. Travel across the county will be required Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Part of the Resources Directorate at Hertfordshire County Council, the Property Team support all Service teams with their property requirements, including fire stations, registration offices, libraries, household waste recycling centres, supported living, care homes, day centres, highway depots, corporate offices and vacant properties.The Strategic Assets and Estates Manager role manage a team of 6, which has a mix of Estates Officers and Asset Officers, and commissions the council’s property managing agents.Each officer covers a geographical area providing support to the different internal clients for that area, supported by the Senior Assets Officers and Team Leader.<h4>About the role</h4>You will be involved in working on a varied portfolio and will be responsible for the professional and strategic management of property assets to support the delivery of the Council’s Services.The role will be required to provide professional property advice on land and property matters in line with RICS standards and the County Council’s protocols. Responsibility for landlord and tenant activities (including rent reviews, lease renewals and lease regears), project work, strategic consultancy, professional estates advice to colleagues and other stakeholders, estate, asset and property management. For clarity this is not a facilities management role.You will be required to provide instruction and manage our external property management consultants (and other external consultants as required). As well as be expected to liaise and work closely alongside colleagues in our Legal Services, Facilities Management, Development and Planning, Finance, and our service teams to ensure the best possible property solution is delivered. You will also oversee the process of gaining approvals within a political arena.You will manage, support and develop a team of individuals who have responsibility for property transactions and data, maintaining relationships with Service teams to ensure properties are fit for purpose and to look for opportunities to improve asset utilisation.&nbsp;Although the teams are well established you will use your professional insight to contribute to corporate policies, providing specialist advice and you will also have the opportunity to shape new policies and procedures that reflect best practice, address emerging risks, and capture new opportunities.Under the current financial environment there is a drive to support the wider County Council budgets through efficient and effective use of property assets.&nbsp; You need to have lateral vision and a strategic approach including looking at opportunities to generate and maximise revenue and capital receipts and to consolidate and rationalise the estate whilst understanding the role of the County Council as a whole.You will be responsible for the management and forecasting of financial budgets which includes income and expenditure, to ensure delivery of service priorities. These include rent, service charges, business rates, council tax, professional fees and other occupier obligations. &nbsp;<h4>About you</h4>Essential &nbsp;<ul><li>A member of a property related professional organisation such as The Royal Institution of Chartered Surveyors with highly developed knowledge of the principles, theory and practice in Property.</li><li>Extensive experience of estates management/ property, planning, legal matters and political awareness.</li><li>Experience of leading teams with the ability to coach and develop staff.</li><li>Experience of budget management and financial forecasting.</li><li>Strong report writing skills.</li><li>Confident in briefing and presenting to senior leaders and councillors.</li><li>Good time management dealing with multiple projects/tasks</li><li>Proficient ICT and Microsoft Office skills are required.</li></ul>Desirable <ul><li>Understanding of the public sector and the challenges it faces.</li><li>Ability to develop and lead on the delivery of solutions across a range of stakeholders.</li><li>Ability to develop, review and implement annual plans for a specific function taking account of business and service requirements.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP14 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Stuart.Paskins@hertfordshire.gov.uk" target="_blank">Stuart.Paskins@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: to be confirmedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Strategic Asset & Estates Manager

Job Title: Family Support Co-ordinator Starting Salary: £31,537 progressing to 34,434 per annum (pro rata for part time) Hours: 37.0 Location: Watford Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>Do you enjoy working in a fast-paced environment, offering support, guidance, and training to professionals?The Supporting Families Practice Team sits within Supporting Families in Children’s Services and incorporates both Family and Practitioner Support across Hertfordshire. The team also encompasses Families First Panels where weekly multi-agency support panels are held to discuss families who need a coordinated approach to early help support, and agree which agencies are best placed to co-ordinate the early help support plan. When it is apparent that more information is required or where it is deemed that a slightly higher level of support is required to coordinate support for families, a Family Support Coordinator will be allocated to lead on this.<h4>About the role</h4>As a Family Support Co-ordinator, you will hold a case load of families and lead on coordinating support for these families by undertaking a Families First Assessment (FFA). You will need to work at pace to meet families in their homes, to understand their strengths and identify unmet needs for which the family require help and support to meet. You will be required to build rapport with families quickly, working with them in their own homes and have a good knowledge of local services. You will listen to the wishes and feelings of children and young people and liaise with early years settings, schools and other key services and agencies already involved with the family, as well as identify and engage services that are required, but not yet working with a family. The Family Support Coordinator will work closely with the Families First Coordinator within the team to identify and engage external agencies to take over the lead role for the FFA, or progress with support where needed until the case closes.The Family Support Coordinator will be managed by the Senior Families First Coordinator and will work in close collaboration with their Senior, ensuring that Early Help support is identified and provided to families in a clear effective way to evidence impact and ensure positive outcomes for families across Hertfordshire.This is fast-paced environment requiring you to be organised and able to move quickly between different priorities for different families while maintaining up to date records. The Family Support Coordinator will need to be confident in recognising and responding to risk, referring to Hertfordshire’s Continuum of Need to support your decision-making, and continuously focus on improving outcomes for families.Training and development opportunities are plentiful, to support your direct work with families; potentially including facilitating group-based interventions.This role will be covering the districts of Watford/Three Rivers and Hertsmere.<h4>About you</h4>Essential:<ul><li>A sound knowledge and understanding of Families First Assessments and Early Help support in Hertfordshire.</li><li>You will need to be comfortable working with parents/carers, children and young people from diverse backgrounds and have a sound knowledge of safeguarding responsibilities and child development.</li><li>Experience of interacting and working with families, children and young people and finding out what really matters to them.</li><li>You will be outcome focused with excellent attention to detail using their experience in report writing to help identify needs and strengths which in turn will help to produce action plans from the supplied assessments.</li><li>Experience in effective stakeholder engagement across a variety of services and agencies.</li><li>Experience of managing professional conflict and difficult conversations using your negotiation skills for effective partnership working and the ability to problem solve.</li><li>Self-motivated with the ability to manage conflicting priorities understanding the importance of the role’s others play in achieving a desired outcome.</li><li>Excellent digital literacy including proficiency in Microsoft.</li><li>You will need to have a full UK driving licence and access to a vehicle, as you will be expected to transport yourself between appointments and meetings.</li><li>The role does not require a social work qualification.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC8 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Serena Yearwood, Team Manager Tel: 01438 845678 <a href="mailto:serena.yearwood@hertfordshire.gov.uk" target="_blank">serena.yearwood@hertfordshire.gov.uk</a>Interview Date: 23rd January 2026Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Family Support Co-ordinator

Job Title:&nbsp;Childrens Practitioner - Family Safeguarding Starting Salary:&nbsp;£34,433 progressing to £37,280 pa Hours:&nbsp;37.0 Location:&nbsp;Stevenage Contract Type:&nbsp;Permanent Directorate:&nbsp;Childrens Services<h4>About the team</h4>We have an exciting opportunity to join strong, motivated and passionate teams and contribute to the amazing work that we do with children, young people and their families.Our Family Safeguarding Teams are multi-disciplinary teams consisting of social workers, domestic abuse, substance misuse and mental health workers, working together to tackle the root causes of risk in families. We work with Child Protection, Child in Need cases, PLO (Public Law Outline), children subject to care proceedings and children looked after.<h4>About the role</h4>As a Children’s Practitioner you will be supporting social workers within the team to undertake identified pieces of work, working directly with children and parents, to achieve positive change. You will have the opportunity to undertake creative pieces of work that truly contribute to positive outcomes for children, young people, and their families. You will work closely with social workers and multi-agency partners (health, education, police, probation service, CGL to name a few) to evoke change and support families to keep their children safe.You will be working in a fast-paced environment, working as part of a busy safeguarding team. You will need to have good organisational skills and time management and the ability to take a proactive approach to work that you do. You will need to be motivated, committed, and have the confidence and initiative to work independently when required.You will use direct work tools creatively to support children and young people and work alongside social workers completing parenting interventions, direct work with children, attending meetings, home visits, school visits, alongside many other safeguarding interventions. <ul><li>Children’s Practitioners work directly with children and their parents.</li><li>They provide support to Social Workers to undertake identified pieces of work. Other responsibilities will include:</li><li>Attend Core Group Meetings and Child in Need Meetings and contribute to developing, supporting and monitoring of SMART plans.</li><li>Undertake direct work with children and families.</li><li>Attend and participate in Group Case Supervision and contribute to reflecting on progress in improving outcomes for children.</li><li>Supervise contact and undertake observations between parent and their children. Support Social Workers to complete Family Safeguarding Intervention Programme and Parenting Assessments.</li><li>Be part of a Team Duty Rota as required.</li><li>Support parents/carers/young people’s attendance at appointments, access to benefits etc.</li><li>Support requests for placements, finances and support packages via brokerage.</li><li>Ensuring the work, you undertake with families is recorded in an accurate and timely way onto the child/ren’s electronic case records and Workbook (LCS).</li><li>To respect confidentiality and explain to parents/carers when there is need to share information with others in order to protect children.</li><li>Develop positive relationships with professionals and partner agencies to ensure that children and families receive the best possible service at the right time.</li></ul><h4>About you</h4>Although there are no specific qualifications needed for this role, the following skills and experience is required:<ul><li>Experience of working directly with children.</li><li>Effective communication skills in working with children, their parents/carers and partner agencies.</li><li>Excellent organisation skills and time management.</li><li>IT skills including electronic recording keeping.</li><li>An understanding of safeguarding/risk.</li><li>An ability to relay accurate information/concerns in a timely way.</li><li>Ability to work independently alongside being a team player.</li></ul>You will need to be able to drive and hold a current driving licence.You will have access to a wide range of exciting training and development opportunities to further develop your existing skills. If you are passionate about working with children, young people and their families to make a difference and enjoy working as part of a team, we would be happy to hear from you!This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:Debbie.OBrien@hertfordshire.gov.uk" target="_blank">Debbie.OBrien@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 23rd JanuaryBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Children's Practitioner - Family Safeguarding

Job Title: Customer Service Supervisor - Hitchin Starting Salary: £27,694 opportunity to progress to £31,022 pa (pro-rata for part-time) per annum (pro rata for part time) Hours: 37.0 Location: Hitchin Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Hitchin Library, ensuring high standards of customer service are maintained at all times.Hitchin Library is a busy Tier 1 town library within a thriving community, which offers a variety of activities and services, including a Creator Space which offers a range of technologies.Please ensure you can work the hours/times stated on the rota attached.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city&nbsp;libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.<h4>About you</h4>Essential &nbsp;<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using a collaboration and delegation to achieve aims</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>Skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Sarah Peace Library Manager, <a href="mailto:sarah.peace@hertfordshire.gov.uk" target="_blank">sarah.peace@hertfordshire.gov.uk</a>&nbsp; for an informal discussion about the role.Interview Date: 11 January 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Customer Service Supervisor - Hitchin - 37 hours .pdf</li></ul> 





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Customer Service Supervisor - Hitchin

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Housing Options Officer (RP0125) 12-month fixed term37 hours per weekStarting salary £33,363pa with potential progression to £39,974pa on achieving designated skills and experienceAre you passionate about helping people?Are you able to assist members of the public to prevent threatened homelessness, and help others find accommodation?Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for enthusiastic, passionate people to join the expanding team of Housing Options.You will be part of Welwyn Hatfield Borough Council Housing Options team, providing housing advice and assistance to households who are homeless or threatened with homelessness.You will assist customers to improve their situation so that they can remain in stable accommodation and will do this by negotiating with landlords and relatives to prevent homelessness.You will work towards getting single people and couples away from a life on the streets and help accommodate families and vulnerable people when they have lost accommodation.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, providing advice to members of the public and determining what legal duties are owed to customers who approach the Council for assistance.We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working with the public and providing excellent levels of customer service</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>Experience of working with several IT systems and ability to learn new systems to a high standard</li><li>Excellent communication and interpersonal skills</li><li>An interest in learning about homelessness and developing or increasing their understanding of homelessness legislation and case law.</li></ul>If you are passionate about helping people and assisting those in housing need, and also thrive under pressure and enjoy team working – we want to hear from you.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.Closing date for applications is 5 May 2025.Assessments will be held on 14 May 2025 with interviews on 20 May 2025.

Welwyn Hatfield Borough Council

Housing Options Officer

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Housing Options Team Leader Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 12 month fixed term contract 37 hours per week (hybrid working) Are you passionate about helping people? Are you able tolead a team, helping them to achieve success in the field of Homelessness Prevention? Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone toleadthe expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service. You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will have line management responsibilities for up to 8 officers, to ensure consistency ofdecisionmaking, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills. You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes. You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quickresponseand helping colleagues without specialist knowledge. You will demonstrate your ability to deal withemotionallychallenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases. We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>High levels of ability working with IT systems and confidence in using Microsoft software,</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li></ul>Our Values Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent. If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you. Closing date for applications is 11 January 2026 Remote assessments will be held on 16 January 2026 Face to face interviews will be held on 21 January 2026 Keywords: Housing Options, Homelessness, Welwyn Hatfield, legalisation, local government, hertfordshire

Housing Options Team Leader (P01769)

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Senior Democratic Services Officer (P01745) Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week (hybrid working and in person evening meetings) Permanent contract The Borough of Welwyn Hatfield is unique, with its foundation steeped in history. It is no surprise it is a place where people want to live and work. In this pivotal role, you will ensure residents of the Borough have access to local democracy whilst upholding the principals of good governance.If you have a genuine interest in democracy and governance, are committed to driving change and improving services, this is the role for you. The successful candidate will become a key member of the Governance Services Team and will provide a comprehensive range of services, includingsupport to various council meetings throughout the municipal year. You will play a full role in the democratic life of the council: being responsible for the preparation ofcommittee summonses, agendas, provision of advice during meetings, report preparation and ensuring an accurate and timely record of meetings is made. To be successful in this role, you will need experience of committee administration and have a working knowledge of the democraticdecision-making process. This role requires excellent written and verbal communication skills and meticulous attention to detail. This is a small team, so we need a good team player who welcomes and responds positively to change. The ability to converse with ease with other staff and members of the public and to provide advice in accurate spoken English is essential for this post. The role is hybrid - we are looking for somebody to work in our primary office in Welwyn Garden City two days per week. OurCOREvalues —Collaborative, Open, Responsible, Excellent — underpin how we work and what we stand for. Working in the heart of Welwyn Garden City, we offer flexible working arrangements, access to electric pool cars, as well as the Local Government pension scheme and generous annual leave.You can see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> Please note that we do not offer sponsorship for employment in the UK. Closing date for applications is 12 January 2026 Remote assessments will be held on 16 January 2026 Face to face interviews will be held on 22 January 2026 Keywords: Governance, Councillors, Democratic, Committee, Agendas, Decision Making, Hybrid, Working, Hertfordshire, Welwyn Hatfield, local government

Senior Democratic Services Officer (P01745)

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Customer Services Manager (RP0160) Starting salary is £55,051pa with progression to £58,445pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week hybrid (3 days in the office) Permanent role About the Role Reporting directly to the Assistant Director (Customer Services &amp; Transformation), you will play a pivotal role in upholding and enhancing the Council’s customer service standards. Central to this role is embedding a First Time Right approach across the organisation, ensuring every customer interaction is efficient, effective, and positive. As the Council’s customer service expert, you will lead by example, setting the tone for customer excellence across the customer service teams and wider organisation. Key Responsibilities Oversee the day-to-day operations of a fast-paced, multi-disciplinary customer service teams serving both council and landlord services. Foster collaboration, efficiency, and a customer-first mindset across departments. Use robust customer contact data to identify service gaps and opportunities for improvement. Design and implement policies and procedures that drive meaningful change and ensure services meet customer demand. About You We’re looking for a dynamic leader who is: Passionate about delivering outstanding customer service. Experienced in managing diverse teams in a fast-paced, front-line environment. Skilled in using data to inform decision-making and service improvements. Innovative, with a track record of implementing new technologies and practices. This role is politically restricted. This role is hybrid. You will be required to attend the office 3 days a week. Why Join Us? This is an exciting opportunity to make a real impact on how the Council delivers services to its community. You’ll be at the forefront of shaping the future of customer service and ensuring we put residents at the heart of what we do. You will have access to the local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership. We offer a wide range of health and wellbeing events as well as a learning and development programme. To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website:<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> Please note that we do not offer sponsorship for employment in the UK. Closing date for applications is 25 January 2026 Remote assessments will be held on 30 January 2026 Face to face interviews will be held on 6 February 2026 Keywords: Welwyn hatfield, customer services, transformation, policies, procedures, customer first, leadership, frontline, data analytics, local government

Customer Services Manager (RP0160)

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Bereavement Officer (RP0021) Starting salary £34,431pa with progression to £37,464pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week (5 days out of 7 including some Saturdays on a rota) Permanent contract We are looking for a Bereavement Officer to join our dedicated team, providing compassionate and professional services to our local communities. Your dedication to delivering the highest standards of customer care will be vital, ensuring families can place their trust in you during some of life’s most difficult moments. We are looking for someone who takes pride in presenting themselves with professionalism and who can respond sensitively to the needs of our diverse communities. As a valued member of our team, you will play an important role across all areas of the Bereavement Service, including: Chapel Duties – Welcoming families and Funeral Directors, ensuring services are conducted with dignity and run seamlessly. Cremation – Undertaking full training and working towards an accredited FBCA qualification, participating in the complete cremation process and the respectful management of ashes. Administration– Managing bookings for burials and cremations, verifying documentation, maintaining accurate records, and supporting families with enquiries. Contract Management – Overseeing contractors to ensure cemeteries are maintained to our service standards, including grounds care, site cleaning, and grave preparation. You will be based at our award-winning Oak Hill Lawn Cemetery &amp; Crematorium five days per week (including some Saturdays on a rota basis), with travel required to cemeteries and other council offices and sites across the borough. You will have a UK full driving license. The ability to converse with ease with members of the public and to provide advice in accurate spoken English is essential for this post. You will have access to the local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership. We offer a wide range of health and wellbeing events as well as a learning and development programme. To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website here:<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> Please note we do not offer sponsorship for employment in the UK. Closing date for applications is 18 January 2026 Remote assessments will be held on 22 January 2026 Face to face interviews will be held on 29 January 2026 Keywords: Bereavement, Cemetery, Cremations, Customers, Support, Chapel, Services, Burials, Welwyn Hatfield Borough Council, Funeral.

62 Jobs in Hatfield, UK