Intensive Support Navigator
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.
The team are responsible for the delivery of the following service functions:
Provision of the statutory homeless service
Provision of temporary accommodation
Management of the housing register
Co-ordination of support to citizens rough sleeping
Commissioning of homeless services, and
Responsibility for housing strategy
The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019.
By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.
What is the job role?We are recruiting for a newly created 3 year fixed term role of Intensive Support Navigator, joining the team at an exciting time for the growing Housing and Homelessness Service.
In this role, you will support individuals who are open to the Vulnerable Persons Forum and Pre-Eviction Panel, helping to stabilise their housing and prevent homelessness.
You will take a creative, solution-focused approach, confidently negotiating and engaging with people from a wide range of backgrounds.
Your key responsibilities will include:
• Providing tailored support and interventions to help individuals access and sustain suitable accommodation
• Offering practical support, including support to access benefits and advice services, tenancy skills, budgeting, and establishing daily living routines.
• Supporting individuals to develop skills in managing neighbour relationships, engaging with their community, and communicating effectively with landlords and property owners
• Building strong, trusting relationships through regular contact and community-based engagement, promoting independence, choice, and wellbeing
• Working in a psychologically informed way, using reflective practice and coaching approaches to support long-term change
• Work together with partner organisations to ensure coordinated support and improved outcomes for individuals
• Maintaining accurate, up-to-date case records in line with service expectations
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?We are seeking a individual who understands the significant impact that complex needs and life experiences can have on people who are at risk of homelessness.
The ideal candidate will bring a positive and proactive attitude towards supporting individuals to overcome and prevent homelessness. You will be a confident communicator with strong negotiation and advocacy skills, able to support vulnerable individuals to achieve the best possible outcomes.
You will demonstrate resilience, determination, and a commitment to ensuring fair and appropriate solutions for people who are homeless or at risk of homelessness.
A willingness to learn and develop knowledge of relevant housing and homelessness legislation.
This role requires someone who can travel across the city and respond flexibly to emerging situations. You will be confident using your initiative, forward-thinking in your approach, and focused on solutions within a fast-paced, reactive environment.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): 5 August 2026 for the group exercise and if successful candidates will be invited for the panel interview on 7 August 2026.
Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Recruitment@coventry.gov.uk
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Salary range
- £28,598 - £34,434 per year