Customer Support Officer (Local Land Charges)
Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.
Are you detail-oriented, customer-focused and looking for a role where your work directly supports residents, businesses and property transactions across the district?
We are seeking a Customer Support Officer (Local Land Charges) to join our Customer Support Team. This is an exciting opportunity to develop specialist knowledge in a statutory local authority service that plays a vital role in the conveyancing process and property market.
About the Role
As a Customer Support Officer (Local Land Charges), you will be responsible for the administration and maintenance of the Local Land Charges Register and for processing property search requests accurately and within statutory timescales.
Working closely with colleagues across the council, solicitors, conveyancers, residents and external organisations, you will help ensure that property transactions are supported by high-quality, reliable information.
Please note that the job description covers all areas of work within the Customer Support Team; however, this post will focus primarily on Local Land Charges.
This is a hybrid role, which requires a minimum office presence of one day per week in our Civic Centre offices in Folkestone. Full training will also be provided, which will require an increased office presence in the training period.
About You
We are looking for someone who:
• Has excellent attention to detail and a high level of accuracy.
• Can interpret information and apply procedures consistently.
• Has strong organisational skills and can manage competing priorities.
• Is confident communicating with customers and stakeholders.
• Has good IT skills and experience of working with databases and information systems.
• Is committed to delivering excellent customer service.
We'd particularly like to hear from you if you have:
• Experience of Local Land Charges in a local government.
• Knowledge of Local Land Charges legislation, processes and requirements.
• Experience with Salesforce platforms is advantageous.
Why Join Folkestone & Hythe District Council?
- We offer a comprehensive, people focused rewards package designed to support your wellbeing, development and work-life balance.
- Flexible, agile and hybrid working arrangements.
- Generous annual leave: up to 31 days + bank holidays, birthday leave and Christmas office closure.
- Flexi-time scheme to support work-life balance.
- Local Government Pension Scheme
- Health & wellbeing initiatives, including an Employee Assistance Programme.
- Reimbursement of professional membership subscriptions
- Salary sacrifice schemes: cycle to work and lease car options.
- Corporate discount schemes for shopping, entertainment, gym memberships, days out and more.
- Great location: centrally based, close to transport links and free office parking.
Our Values
We’re proud of our positive workplace culture built around four core values:
Customer First, One Team, Thinking Ahead and Performance Counts.
We’re committed to equality, diversity and inclusion, and welcome applications from all backgrounds, including disabled applicants and the Armed Forces community.
Closing Date: 08:59 on 6th August 2026
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.
Interview date is to be confirmed.
For an informal discussion about the role please contact Rebecca Blaszkowicz – Customer Support Manager: Rebecca.Blaszkowicz@folkestone-hythe.gov.uk
Salary range
- £26,844 - £32,747 per year