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About the roleAs our Business Support Assistant / Scheduler, you’ll be at the heart of our operations, ensuring that the people we support receive timely and well-planned calls from our dedicated team. You’ll be responsible for managing daily schedules, responding to changes quickly, and keeping everything running smoothly behind the scenes.In this rewarding role, you will:<ul><li>Schedule and coordinate support calls, making sure the right people are in the right place at the right time.</li><li>Respond to changes and emergencies, adapting schedules with care and efficiency.</li><li>Communicate clearly with support staff and service users, ensuring everyone is informed and supported.</li><li>Maintain accurate records and systems, helping us deliver consistent, high-quality care.</li></ul>This is more than just a scheduling role—it’s a chance to be part of a team that truly makes a difference. If you’re proactive, detail-oriented, and thrive in a fast-paced environment, we’d love to welcome you to our team.We also have the below incentives:<ul><li>Business mileage paid at 45p an hour</li></ul>What will you be doing?MAIN RESPONSIBILITIES 1. You are responsible for maintaining and developing electronic and paper record systems to ensure that the business is adequately supported. This will require a confident, accurate and timely approach to using MS Word, MS Excel and other software as appropriate. In particular, you play an important part in ensuring that customer, staff and performance data held on the Company’s management information system is always up to date, in particular staff rostering. Additionally, you will produce a range of detailed documents to the required standard and within timescales. 2. You must ensure that financial systems and processes are carefully followed in relation to the handling and care of petty cash, residents’ monies and any other required accounts, keeping accurate records and meeting reporting deadlines. You will co-ordinate the provision of stocks of resources and office supplies to maintain the effective operation of the service while minimising waste. This will involve the appropriate use of electronic ordering and payment systems. 3. You provide a wide range of administrative support to managers and colleagues specifically within your team but also generally across the Company. This includes responding to standard enquiries and correspondence, maintaining your manager’s diaries and meeting schedules and undertaking other tasks as instructed. You will be expected to offer guidance and assistance to colleagues with administrative tasks, use of IT equipment and the application of associated North Northamptonshire Council processes. 4. You are responsible for undertaking reception duties and responding to telephone and face to face enquiries. You should deal with callers and visitors in a proactive manner in accordance with the Company’s customer service standards. You should build good working relationships with internal and external managers, colleagues and customers and their carers. You must ensure that your communication style is always clear and polite.5. You will be expected to actively participate in staff meetings, team activities, supervision, appraisals and training. 6. At all times you must demonstrate an awareness and understanding of the procedures, policies and legal requirements relating to the work that you do. This includes equality and diversity, data protection and financial regulations. You must also ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons. 7. You may be required to carry out other duties which fall within the broad spirit, scope and purpose of this job description and which correspond with the grade of the post.About you<ul><li>Satisfactory clearance of an enhanced Disclosure and Barring service check.</li><li>Educated to GCSE or Equivalent</li><li>Level 2 or above in Business Administration or equivalent (or willing to work towards)</li><li>Proven experience in this sector</li><li>Demonstrate an interest in working in this area and the ability to undertake the role</li><li>Good verbal and written communication skills. Sufficient to write clear, concise, and accurate reports and to enable effective communication</li><li>Practical approach to resolving problems and achieving results</li><li>Able to travel effectively to various locations, using a vehicle</li><li>Flexible, adaptable, and tolerant to meet the needs of the service</li><li>Able to meet the physical requirements of the role</li><li>Ability to attend, successfully complete and understand the need for mandatory training</li><li>Able to work within set procedures and systems</li><li>Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.</li><li>Understanding of equality standards and diversity </li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Business Support Assistant / Scheduler

About the roleNorth Northamptonshire Council have an exciting opportunity for a Needs Assessment Officer to join our Specialist Support for Younger Adults with Disabilities team.This post will consist of working out of our Wellingborough or Corby office. You will work alongside Managers, who are supporting the daily needs of customers within their own homes in the community as well as the CEW's who are out in the field.. The need to be flexible, understanding and compassionate is essential and to have an understanding of adults with a various range of disabilities.Shift Pattern: Relief vacancies available, which could include early and late shifts, along with every other weekend working. Our main goal is to find people who can make a difference!Our benefitsWe offer:<ul><li>A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>Opportunities to develop your skills, knowledge, and potential in a large unitary council.</li><li>Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>Enhanced rates on Saturdays Sundays and Bank Holidays </li><li>Enhanced overtime pay </li><li>Business mileage paid at 45p per mile.</li></ul>What will you be doing?Overall Job Purpose:In accordance with Care Act 2014 and North Northamptonshire Council’s service plans, eligibility criteria and objectives, to carry out a strength-based assessment, to identify and deliver care needs in conjunction with individuals, carers, and multi-agencies, to ensure people receive the information and the level of support required for them to regain or maintain their level of independence and to be safe within the community.To be case accountable, to to work independently and provide appropriate and timely support to both Team Leaders and Supervisors.Main Responsibilities:Managing an appropriate caseload of people by undertaking clear and accurate statutory assessments and reviews of individual person, in line with statutory guidance and best practice. Assessments need to be proactive, preventative, and personal and include support from other professional services where required, to ensure people receive the information and the level of support required for them to regain or maintain their level of independence and to be safe within the community.Provide goal setting / support plans for individual people as appropriate. Ensuring individuals are supported and encouraged to access any community support that is available and in doing so ensure equality and diversity informs the service delivery and understanding of the impact upon people in the planning process.Assess and manage any risks to individuals and others effectively, whilst ensuring positive risk taking is supported and appropriately managed.Provide accurate, impartial information, support and guidance to people and their families, including appropriate information relating to financial matters, ensuring any implementation and choice of a support plan is within budgetary constraints.To manage own caseload and organise and plan work activities taking into account the need to prioritise tasks and responsibilities, to ensure assessments and reviews, support plans are undertaken and updated within an agreed timeframe, to reduce/avoid any adverse impact on the care of the person and delivery of the service.To maintain case records where the information is concise, accurate and timely so that customers circumstances are accessible at all times to ensure continuity of provision, maintaining both customer and management information through the use of appropriate IT systems and in line with professional requirements and departmental recording methods.Use a person-centred approach, listening and developing creative and personalised solutions, to assist people to manage their lives independently in the community for as long as possible and in doing so w Work in partnership with other agencies to improve collaboration, coordination, and support to achieve and meet each person’s needs.To demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.About youDegree or equivalent/QCF level 3 with experience of working in Social Care or willing to work towards this (Health &amp; Social Care)The ability to demonstrate knowledge gained through detailed practice and application of procedures in Adult Social Care Health and Social CareGCSE grade C and above or equivalent in EnglishWorking knowledge and understanding of the Mental Capacity Act 2005.In depth knowledge of the Care Act 2014 to ensure care act compliant eligibility.Working knowledge and understanding of relevant national and local policy issues in Adult Social Care.Knowledge &amp; understanding of cultural differences where communities have different ethnic backgrounds to ensure equality of opportunity.Excellent report writing skills, demonstrating the ability to achieve clear and concise reports that are fit for purpose.Excellent listening skills and the ability to understand and communicate clearly at all levels.Ability to build a rapport and build relationships with people, families, providers, other professionals, and wider communities.Ability to prioritise tasks, manage own workload, to be case accountable and initially manage difficult and complex cases.Ability to actively support and promote equal opportunities.Ability to operate in a fast-paced office and changing environment, and to be able to make initial decisions on any shift where they are the responsible person.Empathetic and caring when working.To be aware of your environment and the need to be appropriate and professional at all times.Previous experience of working with people with care and support needs.Experience, knowledge, and demonstration of using various IT packages and systems.Accurate and detailed entry and analysis required.Understanding of Data Protection guidance.Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needsDemonstrate an understanding of the safe working practices that apply to this role.Ability to work in a way that promotes the safety and well-being of vulnerable adults.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Relief Needs Assessment Officer

About the roleWe’re seeking to recruit some great new Community Enablement Workers; people with the right values and positive attitude to work within the Specialist Support for Younger Adults team – could this be you?<ul><li>Our customers are aged between 18-65 and have a range of physical and learning needs.</li><li>We support them with personal care, manual handling, medication, food and drink, finances and shopping.</li></ul>We are looking for staff to work the following:<ul><li>Weekends only (Saturdays and Sundays every week between the hours of 7am and 11pm)</li><li>Day and Evening Shifts throughout the week between the hours of 7am and 11pm.</li></ul>We also have the below incentives:<ul><li>Enhanced rates of working from 8pm until 8pm including Saturdays, Sundays and Bank Holidays </li><li>Enhanced overtime pay </li><li>Business mileage paid at 45p an hour</li><li>28 days holiday, rising to 33 after 5 years of service.</li></ul>What will you be doing?<h4>Purpose of the job</h4>The purpose of this job is to provide high quality support and care to customers in their own homes within a wider community. To enable them to remain independent whilst supporting their wellbeing, rights and choices. To also support with any reablement needs and providing personal support where required.<h4>Principal responsibilities</h4><ol><li> To support people within their own home to live an independent life.</li><li>With reference to the individual’s care plan provide practical and emotional support to customers to help them maintain independent living. In appropriate cases:</li></ol><ul><li>Assist customers with physical disabilities to carry out activities, hygiene routines and manage medication as directed within their care plans to help maintain health and wellbeing;</li><li>Assist customers to undertake practical tasks to help maintain their physical wellbeing and/or improve their living conditions.</li></ul><ol><li>With reference to the individual’s care plan promote independence through the provision of information to customers and through liaison with carers, internal and external agencies. Part of your role will be to support people within their local community enabling them with volunteer placements, budgeting, social activities, and future planning of goals.</li><li>You will be responsible for updating daily record sheets, any communication with outside agencies and ensuring that any changes to the individual’s needs, are documented and reported to ensure that the care plan is a live document, whilst utilising departmental electronic record systems.</li><li>Undertake risk assessments, manual handling, and medication assessments in order to safeguard customers and staff, as well as to meet service standards.</li><li>You will be regularly reviewing the customers progress, monitoring the effectiveness and efficiency of the support plan whilst documenting adjustments where necessary. You will ensure that all changes within the persons care package are communicated back to managers.</li></ol>About you<ul><li>Satisfactory clearance of an enhanced Disclosure and Barring service check.</li><li>Educated to GCSE or Equivalent</li><li>Care Certificate (or willing to work towards)</li><li>Level 2 or above in Health and Social Care or equivalent (or willing to work towards)</li><li>Proven experience in health or care work</li><li>Experience of delivering care services in a community-based setting</li><li>Demonstrate an interest in working in this area and the ability to undertake the role</li><li>Good verbal and written communication skills. Sufficient to write clear, concise, and accurate reports and to enable effective communication with a number of agencies.</li><li>Excellent interpersonal skills with the ability to listen and interact effectively with and on behalf of customers and to react appropriately to a crisis situation</li><li>Practical approach to resolving problems and achieving results</li><li>Able to travel effectively to various locations, using a vehicle</li><li>Flexible, adaptable, and tolerant to meet the needs of the service</li><li>Able to meet the physical requirements of the role</li><li>Ability to attend, successfully complete and understand the need for mandatory training</li><li>Able to inform customers on benefits and application systems</li><li>Able to work within set procedures and systems</li><li>Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.</li><li>Understanding of equality standards and diversity issues and their impact in social care services</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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4 Flexible Jobs in North Northamptonshire