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Are you a strategic leader with a passion for public service and operational excellence? We are looking for a Shared Service Manager – Revenues to join our senior management team within the Revenues &amp; Benefits Shared Service. About the RoleAs a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.You will also:<ul><li>Oversee the collection of over £200 million in revenues and support benefit payments exceeding £60 million.</li><li>Lead on the administration and collection of Council Tax and National Non-Domestic Rates (NNDR).</li><li>Ensure accurate maintenance of the tax base, collection fund records, and valuation lists.</li><li>Drive performance, innovation, and continuous improvement across the service.</li><li>Liaise with internal and external stakeholders, including government bodies and auditors.</li><li>Support the Assistant Director and deputise as required.</li></ul>What We’re Looking For We are seeking a confident and experienced professional who can demonstrate:<ul><li>At least 5 years of relevant management experience in Revenues and/or Benefits.</li><li>Strong knowledge of Council Tax, NNDR, and associated legislation.</li><li>Proven leadership and team management skills across diverse operations.</li><li>Excellent communication, analytical, and decision-making abilities.</li><li>IRRV Technician qualification or equivalent experience is desirable.</li></ul>Key Competencies <ul><li>Personal effectiveness and resilience</li><li>Analytical thinking and problem-solving</li><li>People management and team leadership</li><li>Customer focus and service delivery</li><li>External and commercial awareness</li><li>Resource and budget management</li></ul>What can we offer you? <ul><li>A stimulating and supportive work environment</li><li>Blending working (remote/office)</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li><li>Free parking when you are in the office</li></ul>Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requested for compressed working hours (subject to business need)How to apply For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues &amp; Benefits on 01279 502077Closing date: 8th February 2026 at 5pm Interviews will be held w/c 16th February 2026 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.<ul></ul>

East Hertfordshire District Council

Shared Service Manager – Revenues 

Are you a customer focused individual who would enjoy working as part of a team in a front line service?We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our different services, such as benefits, council tax, parking and waste. What will you be doing?<ul><li>Providing customers with prompt, effective and courteous front-line services via telephone, email and in person </li><li>Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support</li><li>Using technology; including CRM, service-specific case management systems, the internet, intranet and social media to access information in order to respond to customer queries</li></ul> As an ideal candidate, you will have:<ul><li>NVQ Level 2 in Customer Service or equivalent experience</li><li>Ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment</li><li>Experience of dealing with difficult customers and sensitive information</li><li>Competency in using IT systems, including Microsoft Office</li><li>Strong communication and interpersonal skills</li></ul> What can we offer you?<ul><li>A stimulating and supportive work environment</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li></ul>Please note that working up to two days per week in the Hertford and/ or Bishop’s Stortford office is essential. Part time working will be considered. Optional part-time home-working is available following training and performance review. How to applyFor an informal discussion about the role and to find out more about East Herts Councils ambition please contact Alex Cook, Customer Services Manager, on 01992 531412.Closing date: 25 January 2026Interviews will be held on: TBC We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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Customer Service Advisors

Job Title: Senior Educational Psychologists Salary: Soulbury B scale 4-7 £59,807 - £64,104 pa, up to 3 additional SPA points, PLUS £3k annual market enhancement* AND £5k welcome/retention payment** (pro rata for part time) Hours: 37.0 (part time considered - min 3 days per week) Location: Based in Hemel Hempstead or Stevenage - with hybrid working and travel countywide Contract Type: Permanent Directorate: Childrens ServicesJoin our forward-thinking and innovative service!<h4>About us</h4>At Hertfordshire County Council, we are focused on delivering positive and successful life outcomes for local children. We know a great education is vital to putting children and young people on the right path, and as such, we’re investing in extending our Educational Psychology Service. With a focus on utilising an integrated practices framework, our service delivers innovative solutions to some of Hertfordshire’s most vulnerable residents.<h4>About the role</h4>Senior Educational Psychologists play an active role in further developing our evolving work practices and promoting positive outcomes for children, young people and families.You’ll be responsible for the supervision and line management of trainee and educational psychologists under the direction of the Deputy and/or Principal Educational Psychologists as well as areas of whole-service and area based strategic work. You’ll provide expertise and drive performance to meet the needs of CYP and families in Hertfordshire in accordance with Childrens’ Services priorities. You will support with the operational planning, policy matters and service delivery, working collaboratively with a range of partners in the delivery of our service.Our Service delivery model includes:• ‘SEND Support’ intervention through a consultation model • Systemic work and training to schools in close collaboration with the Delivering Specialist Provision Locally management groups (DSPLs) • A ‘Contact Line’ for parents • Crises support for schools • Statutory dutiesWe value: o Work/life balance and staff wellbeing o Autonomous and flexible psychological working practice o Professional and peer supervision, in addition to line management o Keeping up to date with, and contributing to, research and evidence based practice o Staff views and collaboration to best develop our Service to promote the impact made on children and young people’s life outcomes o Robust quality assurance mechanisms<h4>About you</h4>Essential requirements: To be successful you must hold a Professional Masters qualification in Educational Psychology alongside Qualified Teacher Status, OR professional Doctorate qualification in Educational Psychology and be registered with the Health and Care Professionals Council with evidence of up-to-date professional development in order to maintain registration status.You will need to have a driving licence and access to a car for work purposes.Please see the attached job outline for further essential knowledge and personal attributes criteria.To hear more about this opportunity please contact Melanie Flay <a href="mailto:melanie.flay@hertfordshire.gov.uk" target="_blank">melanie.flay@hertfordshire.gov.uk</a>&nbsp;(Principal EP West) or Naina Cowell <a href="mailto:naina.cowell@hertfordshire.gov.uk" target="_blank">naina.cowell@hertfordshire.gov.uk</a>&nbsp;(Principal EP East) for an informal discussion about the role.Recruitment timeline - recruitment will be ongoing until all posts have been filled - apply early to avoid disappointment. Interviews will be arranged on an ad hoc basis - please check your emails for updates. Benefits of working for us• Up to 3 additional SPA points • £3k Annual Market Enhancement - terms apply* • £5k Welcome &amp; Retention Payment (over a period of 3 years – terms apply)** • Up to £6k Relocation Package - terms apply • Up to 36 Days Annual Leave • Reimbursement of HCPC Fees • Flexible Working Arrangements • Excellent CPD Opportunities • Salary Exchange for Additional Benefits including Annual Leave • Excellent Pension Scheme with 19% employer contributions • Shopping Discounts • Support Groups &amp; Wellbeing Schemes • Free Parking• Smart Working to create a positive, productive and trusting working environment • Dedicated administrative support and varied workforce • Strong links with university courses • Part of a broad multi-disciplinary integrated local team, working closely with other teams including SEND and teaching. • Regular CPD opportunities: Learning Sets, professional networking &amp; development, EP Service CPD days, as well as the opportunity to attend external CPD courses, conferences and events • Reflective supervision and peer support • Opportunities to participate in countywide initiatives <h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job outline, to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Sponsorship We are pleased to offer sponsorship of eligible roles that met the UKV&amp;I requirements for candidates who currently reside in the UK at the time of application.Disability Confident We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Senior Educational Psychologist Job Outline Sept 24.pdf</li></ul> 





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Hertfordshire County Council

Senior Educational Psychologists

<h4>Advert Information</h4>Job Title: On-Call Firefighter Location: Countywide Diversity: We are an inclusive employer and value a diverse workforce Job Duties: On-Call Firefighters Hertfordshire Fire and Rescue Service (HFRS) provide a 24 hour emergency response service for fires, road traffic collisions and other serious incidents. As well as delivering an emergency service we also deliver a range of prevention and protection activities aimed at reducing fires and other incidents, including the enforcement of Fire Safety legislation. Have you got what it takes?The On-Call element of Hertfordshire Fire &amp; Rescue Service is fundamental to our emergency cover across the county. On-Call firefighters are a group of community spirited men and women who are ‘on-call’ to respond when their pager bleeps, having been called into action by our Fire Control Centre where 999 calls are handled. Many of our On-Call firefighters have other jobs and provide important fire service cover during weekdays, evenings and weekends. What does it take?<ul><li>Be over 18 years of age when the recruit course is due to start (there is no upper age limit)</li><li>Have the right to live and work in the UK</li><li>Not have any unspent criminal convictions (if you have a criminal record, you must let us know in your application)</li><li>Be less than 4 minutes away from your chosen On-Call fire station, locations of which can be found here fire station.</li></ul>There is no upper age limit for applicants. We are particularly keen to hear from anyone able to provide daytime cover during the week.Benefits of Working for HCC:<ul><li>Flexible Working Arrangements (depending on the role)</li><li>Excellent Career Development</li><li>Salary Exchange for Additional Benefits</li><li>Excellent Pension Scheme with Employer Contributions</li><li>Shopping Discounts</li><li>Support Groups &amp; Wellbeing Schemes</li></ul> <h4>Application Information</h4>How to Apply: Please follow the 'Apply for Job' button at the foot of the screen. On completion of your application you will receive an automated email advising that we have received your application (please check your junk mail if you do not receive this email). If you have answered incorrectly to any of the main questions your application will be rejected and you will receive another automated email to advise you of this.Driving Roles: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.Overseas Applications: We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post.<h4>Additional Information</h4>English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.<h4>Available documents</h4><ul><li>On-Call Firefighter Job Outline.pdf</li></ul> 





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On-Call Firefighter Talentpool

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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5 Flexible Jobs in Hertfordshire